Chain of stores "Furniture is cheaper here": reviews of employees and customers

One of the leading suppliers of upholstered furniture in Russia is LLC “Furniture is cheaper here”. Reviews of employees and customers, the scope of the company, the proposed range of products will be considered in this material.

The main activity of the company

This is a chain of stores selling upholstered furniture for residential premises. The supplier offers high-quality factory products that can please any customer.

The company's products can be purchased from factories in such cities:

• Nizhny Novgorod;
• Moscow;
• Krasnodar;
• Penza
• Saratov.

The company “Furniture is cheaper here”, according to consumer reviews, timely organizes the delivery of goods. Its cost justifies the expectations of customers.

All furniture is made from high quality materials with modern equipment. As accessories, details of Russian and European manufactures are used.

The company also carries out quality certification of each product. The network, despite its youth in the field of furniture sales, managed to win regular customers. Reviews about LLC “Furniture is cheaper here” say that the production offers a wide range of products with a unique design.

Range

The store provides the buyer with a variety of product options. These are modern and functional solutions, which will be easy for even the most demanding customer to choose according to their own taste, style and wealth. For example, customer reviews of sofas from “Furniture is cheaper here” say that the products are of good quality and affordable. The entire range is presented on the manufacturer's website.

• Cabinets. The range of this category includes ordinary products, wardrobes, shelves, wardrobes and pencil cases. Furniture can be decorated with a photo print or equipped with a mirror, at the request of the buyer. The cost of a unit of goods starts from 15 thousand rubles.
• Hallways. The category is represented by models of full-sized halls. The price of accessories starts from 10 thousand rubles.
• Bedroom furniture. In the room you can buy a bed, equipped with additional shelves. Cost - from 10 thousand rubles. Buyers say positive in Marta bed reviews. “Furniture is cheaper here” also presents a huge number of other models of berths.
• Mattresses for beds of the category "standard", "optima" and "comfort" of various sizes will be a pleasant addition to shopping. The price starts from 10 thousand rubles.
• The walls. In this category, each buyer will find a suitable option thanks to bold design solutions. The minimum unit price is 10 thousand rubles - the minimum unit price provided by the stores "Furniture is cheaper here."

In the reviews of sofas, as well as other upholstered furniture, consumers note that products by price policy are more budget options than luxury ones.

Service

The reviews about the stores “Furniture is cheaper here” say that the company provides a wide range of additional services.

1. Delivery of goods by city. The buyer has the opportunity to order furniture with home delivery. Representatives of the company negotiate the issue of agreeing the date with the customer within 24 hours from the moment of placing the order. All goods are delivered unassembled. The buyer is given the opportunity to check the quality on site, completeness and integrity of the furniture.
2. Delivery to the floor. The cost of lifting furniture is not included in the delivery, this service is paid separately and is calculated depending on the number of pieces of furniture in the order, the floor of the lift and the availability of an elevator. The company attracts third parties to arrange delivery, and is not responsible for their actions.
3. Furniture assembly. The buyer can additionally order this service after delivery of the ordered goods. Assembly is carried out on a paid basis in the period up to 7 working days from the date of application. The specific time of arrival of specialists is agreed in advance. Assembly takes place in the presence of the buyer or his representative. The price of the service does not include the installation of furniture. Furniture makers only perform assembly on a project of the goods indicated on the check.
4. Installment plan. The buyer has the opportunity to take the goods of interest to him in installments for 3-36 months. Moreover, the down payment is 0-50%. The company “Furniture is cheaper here” cooperates with such banks: “Rusfinance Bank”, “Alfa-Bank”, “Russian Standard”, “Home Credit”, “Setelem”, “OTP”. The reviews about the store “Furniture is cheaper here” say that installment plan is a very convenient and practical solution for customers.
5. Warranty. Each product has a warranty period. To resolve issues that arose during the operation of the product, the buyer must provide the supplier with the contract with the specified warranty period and a receipt for the purchase of goods. The right to return or exchange does not apply to fittings and related products (mattresses, sinks, etc.). There are several features when repair under the warranty contract is not possible:

• if the rules for the operation, assembly or installation of furniture have not been observed;
• safety requirements violated;
• there are mechanical damage due to contact with dirt, water, chemicals, due to fire, and so on;
• repair by unauthorized persons;
• misuse of the item.

The buyer has the right to make complaints about the quality of the goods within 2 days from the date of purchase. The staff of the store "Furniture is cheaper here" is always ready to help solve any problems that arise regarding this issue. Customer reviews confirm this.

Promotions and discounts

A chain of stores constantly arranges promotions for goods of any category, makes significant discounts. Reviews of the company “Furniture is cheaper here” confirm this fact: customers are pleased that there is the opportunity to purchase goods at a reduced price and even receive a gift.

Network managers constantly monitor prices on the official website. If the product is included in the "Promotional" category, then the changes are immediately reflected on the Internet. The buyer has the ability to independently, without leaving home, monitor the cost of furniture of interest and track promotions and sales. The reviews of employees of the chain of furniture "Furniture is cheaper here" mentioned that during the campaign period the number of potential buyers increased, and sellers did not have time to make out the goods.

During discounts, furniture can be purchased at a price 70% lower. So, the cost of sofas for the stock is only 5-10 thousand rubles. When buying several interior items, upholstered furniture can be received as a gift. For example, the full price of a Soft sofa is 13,000 rubles, and for a stock it drops to 5 thousand rubles.

Corner sofas for the living room can also be purchased at a significantly reduced cost. So, at a regular price of 25,000 to 67,000 rubles. taking into account the discount, the new price will be from 10 to 20 thousand rubles. This pricing policy is very pleasing to buyers.

Wall models “Dallas” and “Vegas”, which include not only a TV stand, but also a cabinet, closed and open shelves, can be purchased for 3-5 thousand rubles.

Each buyer should carefully study the conditions for holding promotions and providing discounts. Often such a significant reduction in value is due to the fact that the company is trying to sell several products to one customer. For example, buying a bedside table and a chest of drawers at the same time, a person receives a substantial discount on the purchase of a bed.

Visitors to the store note that such solutions are especially beneficial when it is necessary to equip a living space. And with a regular interior upgrade, buying a few items is often not part of their plans.

Employer reviews “Furniture is cheaper here”

The manager of the chain's stores is Mikhail Bryukhanov. The entrepreneur is not involved in state contracts and during the period of his activity did not participate in arbitration proceedings. The main activity is retail sale of furniture in specialized stores.

As a rule, the opinion of the employer affects the operation of the chain of stores as a whole. The attitude of the leader towards his subordinates can both attract the buyer and scare him away. Also, his actions are reflected in relations with consumers and competitors.

What do employer reviews say?

• Each store has its own manager who solves local issues. Many buyers note the incompetence of some managers in solving problems. They raise their voices for clients and subordinates, especially interns, do not go forward in solving problems.
• Network stores are within walking distance. Visitors like the fact that you can come and choose a product, while delivery and assembly are carried out in one day. This indicates the indifference of the employer to the buyer.
• Workers say that superiors value each employee’s contribution to a common cause. The company accepts people who are ready to work "on their feet" all day and come on call.
• For a hard-working attitude, employees receive a fairly high salary. Workers note that superiors also award bonuses for hard work.

We can say that the management of the chain of stores makes a lot of efforts to provide quality customer service. Constant discounts and promotions help attract potential consumers. The employer is trying to maximize the network of stores, constantly opening new points of sale.

Store reviews

On the Internet you can find many reviews about working in "Furniture is cheaper here" and about the stores themselves. As with any company, there are positive and negative points.

Let's consider in more detail:

1. As the number of chain stores increases every month, it can be said that the company's popularity is growing. At the beginning of its activity, the company positioned itself as a seller of economy class upholstered furniture. The sales target was people with incomes not above average.
2. Reviews say that the company does not spend a lot of money on signs, brand building or attracting celebrities to advertising. This point disappoints some buyers. They would like to buy furniture in a more decorated store. Another part of the respondents believes that with an increase in spending on the agreed moments, prices for interior items will increase . And the increase in value also does not satisfy consumers.
3. All customers note that stores are kept clean and tidy. This suggests that the staff monitors hygiene and cares about their reputation. Trading floors are quite wide, all the furniture is comfortable, it can be bypassed and viewed from all sides. This moment cannot but please shop visitors.
4. In comparison with many competing firms, consumers note a wide range of products in stock. Buyers do not like to choose products from the catalog, not being able to evaluate their quality, appearance and general appearance. In the network "Furniture is cheaper here" people can compare the position of goods in reality.
5. The appearance of store employees also pleases buyers. These are people who are neat and pleasant in communication, who will always help you make the right choice and give complete information about each product.
6. The last point potential buyers talk about is the price tags and information sheets. People like that the cost of goods is indicated on each product, while it is printed in large numbers. Even if a person has vision problems, then it will not be difficult to consider the price. Also, information about discounts and promotions is always visually presented in stores. Buyers passing by will certainly notice bright and expressive advertising.

Of course, in the modern market, enterprises compete not only with the products they sell. To lure the client, all kinds of marketing tricks are used. This furniture company is a young seller who successfully competes with seasoned firms.

Positive customer reviews

Many leave positive evaluations of the presented product and the work of the staff. Below we consider what consumers like in the chain of stores “Furniture is cheaper here”.

According to reviews, buyers are attracted to:

• Walking distance to stores, convenient geographical location of points of sale. There is no need to get to the other end of the city to choose the right furniture. The emergence of an increasing number of points of sale attracts new customers in the areas of opening.
• Price policy. Many buyers are satisfied with the cost of goods in a chain of stores. They note that the criterion “quality-price” is quite justified, the cost of goods is set adequate.
• Discounts and promotions are another factor in the positive assessment of stores "Furniture is cheaper here." The reviews noted that sales on the network are very common. Thanks to this, customers can purchase goods at any time. It is also pleasing to many that when buying some item items, you can get interesting and unexpected gifts.
• Home delivery is carried out as soon as possible. Store employees bring goods to a pre-agreed address and can lift it to the floor. If necessary, the buyer has the opportunity to order a service for the assembly of furniture.
• Many stores have a particularly good attitude towards customers. Sellers are polite and attentive, detail about the product, its advantages and disadvantages.
• Fast work of dispatchers. After placing an order on the website, the company representative quickly calls back and politely continues to clarify the nuances regarding the purchase. If it is difficult for the customer to choose the delivery time or additional questions arise, then in the telephone mode the operator will try to help as much as possible.
• Buyers also believe that it makes no sense to purchase expensive goods if, after a few years, you still want variety. They say they will not regret the breakdown or damage to cheap furniture, but will buy a new one in a different design.

We can say that the chain of stores is quite popular among consumers, many of whom prefer to buy economy class furniture and do not regret their choice.

Negative reviews

The company advertises its products, existing shares, large sales. At the same time, every customer is promised first-class service, hit and modern furniture models, interior accessories, the lowest prices, very fast delivery and a 5-year warranty period for each product. Next, we will examine what customers are unhappy with and whether the company “Furniture is cheaper here” fulfills its promises?

In customer reviews, you can find comments on various aspects of the company.

• Upholstery material is not of good quality. For example, for some, eco-leather is a poor substitute for a natural analogue; it completely does not fulfill its functions and is not like the real one.
• Some buyers say that even after a few days, the smell from the furniture (mainly cabinets) does not disappear. People have to constantly ventilate the room, and in winter it is not very convenient. Also, some worry that the smell will remain on clothing or harm health, especially when children are in the room.
• Unfair work of movers. There have been cases when buyers were faced with a situation where the working staff practically demanded additional payment. For example, when delivering the sofa and ordering the service of raising it to the floor, the loaders convinced the tenants that the furniture would not fit in the elevator and demanded an additional fee for lifting it up the stairs.
• Possible delivery delays. There are situations when the goods are not delivered within the agreed period, while the company does not warn of force majeure circumstances. This attitude does not suit customers, because many are forced to re-plan their time.
• Some flaws in the operation of the warehouse. Buyers are faced with situations such as a non-working warehouse on weekends. Sometimes there are nuances of the absence of the declared furniture and goods for the action. For example, as the seller promises when buying two pieces of furniture - the third as a gift. When placing such an order, some customers are faced with the inability to pick up all items at one time. Workers offer one thing, but they have to wait for another product, sometimes up to two weeks.
• Lack of equipment. Often there are complaints that the delivery of goods in the kit does not turn out to be the necessary details.These are important components - from self-tapping screws and mounts to whole doors and side panels. In this case, the seller’s promise to deliver the equipment in the near future are not fulfilled.
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When applying for a job, all employees of the company are promised a decent salary, the ability to quickly climb the career ladder, improvement of skills and professional development, constant and interesting projects in the field of interior design. How much these promises are justified, we consider below.

So, what is positive about the employees and former employees of the company:

1. Decent salary.
2. Prizes.
3. Stable payments without delay.
4. Fast career growth.
5. Good motivation.
6. Often a friendly young team.
7. Getting full experience in the company "Furniture is cheaper here."

Employee reviews are largely based on the receipt of cash payments. Workers agree to any terms for a decent reward.

Negative employee reviews

Although the company has been working only a few months in the field of furniture sales, in some cities the staff has managed to change almost completely. The employer promises an increase in the profitability of the enterprise, and the employees are required to give full return and work on the result. On the Internet there are many reviews about the company from past and current employees. Below we consider what does not suit people in collaboration with this chain of stores.

Negative reviews of employees about LLC “Furniture is cheaper here”:

1. Implementation of the plan and strict deadlines for sales. Many workers, especially inexperienced, are not happy with the sales planning system. They do not have time to meet the deadline, for which reason they do not receive a bonus.
2. Work on the feet. For employees over 40 years of age, constant work in a standing position is uncomfortable.
3. Unpaid internship. But during its passage there is also a plan for implementation.
4. In some stores there are no equipped places for eating, employees have to have a snack in front of visitors.
5. With informal clearance (often people just have a need for money), workers remain deceived. They are not paid salaries.
6. Negative attitude to trainees in some stores.
7. Frequent work on the weekend.
8. A lot of reporting.

Thus, work in the company also has its drawbacks. But, paying attention to the reviews of employees about “Furniture is cheaper here”, the employer does not seek to turn them into advantages.

Conclusion

In order to adequately evaluate the work of a chain of stores, customers are encouraged to view reviews on specialized sites. Since the company is positioned as an economy class seller, it is unlikely that it is engaged in winding up a rating or paying for positive reviews. Judging by the opinions on the Internet, the company focuses only on selling furniture cheaper than its competitors.

The article examined the negative and positive reviews of employees in “Furniture is cheaper here” and buyers. It is worth noting that the company does not try to improve product quality and does not change attitudes towards customers.

For development, the management of the company should reconsider their attitude to customers and employees.