What could be more pleasant than buying a new device, especially if the “new thing” is exactly as you want, at an affordable price and it is delivered by smiling couriers to your home? But in the market there are already companies offering such a service. Among them, the online store Video-shoper.ru is becoming more and more famous. Reviews about him can often be found on various resources. Let's carefully examine the opinions expressed by customers about this company. After all, if you need to update your phone, tablet, laptop or other expensive equipment, it is wiser to contact an already verified seller.
about Shop
Video-shoper.ru online store was created over 16 years ago. The company sells well-known models of phones, smartphones, laptops, tablets, as well as accessories for them. The range of products includes smart watches, gyro scooters, individual items of equipment for the kitchen. Samsung, iPhone, Sony, HTC, LG, Microsoft, Lenovo - the products of these and many other companies can be selected on the pages of the portal http://video-shoper.ru. Customer reviews confirm that the goods presented on the site are indeed available from the seller.
The online store is not trying to “pretend” to be a large company in the digital technology market. On the contrary, Video-shopper.ru employees are trying to convey the following to customers: “Our company is small, but that’s why every customer is especially valuable to her.” We note, however, that the company can be called "small" only on a national scale - it operates within Moscow and the Moscow Region. However, in the capital market, an online store is very noticeable. Its infrastructure includes a pickup point and 5 retail points of sale. The company staff includes more than 100 qualified specialists, including: programmers, copywriters, advertising specialists, delivery department employees, call center operators.
The advantages of buying a mobile device in an online store
Studying the reviews about the trading company Video-shoper.ru, you may wonder why buy a fashionable device via the Internet? Isn't it better to go to a regular digital technology store where you can hold a smartphone or tablet in your hands and check how the device works?
The employees of Video-shoper.ru thus voice the advantages that the client receives when purchasing goods from them:
- The ordered goods are delivered to your home. No need to waste time on the way to the office of the sales representative. The courier, at the request of the client, brings with him three devices, from which you can choose any.
- Competent and detailed consultation on the goods is also carried out at home, at a convenient time for the buyer.
- Video-shoper.ru online store has a free technical support service. Each client is assigned a personal manager.
- Any model can be returned within 14 days.
- Each phone is given a free warranty for a period of 12 months.
- On the website of the online store for almost every model, not only a detailed description is provided, but also a video review.
- There are free video tutorials explaining how to use purchased devices.
- When buying a smartphone or tablet, the online store as a bonus downloads a number of licensed applications that are paid in the “Play Market” for free.
Home delivery service
Video-shoper.ru online store, although there are conflicting reviews, has in its staff trained and technically competent couriers who are able to conduct detailed consultations and help set up a mobile device at home with a client. Delivery of purchases, as already mentioned, is carried out only in Moscow and the Moscow region. In the vicinity of the Mitino and Volokolamskaya metro stations, the courier service works for free. Delivery in the city within the Moscow Ring Road costs 400 rubles. The highest fare for courier travel to an address in Moscow, taking into account the surcharge for urgency, is 900 rubles. In the Moscow region, delivery is more expensive - up to 4000 rubles.
The purchased device, as the advertisement promises, will be brought by a courier who has wonderful qualities and habits:
- The delivery department employee is polite and considerate.
- He always calls in advance and agrees with the client at what time it is best to bring the ordered device.
- The courier in the presence of the buyer once again checks the operability of the device, sets it up. Teaches how to use if necessary.
- A delivery employee always has change.
It is important to note, however, that the work of Video-shoper.ru couriers is not always so perfect. The reviews contain information that some employees of the delivery department spoke rudely and did not find change at all. Among them there are "tricks", alluding to tips.
Pickup Service
Having ordered the goods, you can not wait for it at home, but get it yourself, at the pick-up point on the Mitinsky radio market, in pavilion 172. The point works daily from 10-00 to 19-00. You can call a multi-channel phone in advance and tell you which particular models you are interested in. Sellers will prepare them for your arrival. In this case, it is not necessary to make a purchase.
As reported in the advertisement, at the pick-up point you can comfortably sit on the couch, drink coffee or a soft drink from the minibar located in the Video-shoper.ru trading floor. Reviews report, however, that the point of delivery of goods is not so comfortable. Due to long lines, customers have to wait too long to be served.
Employee Reviews
Employees of the Video-shoper.ru online store are not particularly disseminated about their work. Reviews of company employees cannot be found on the Web. This is probably due to the fact that the staff of the online store is small, and any feedback is monitored by the head.
The owner and at the same time the director of the store Video-shoper.ru Nikolai Fedotkin, on the contrary, is actively sharing his impressions of the work. He emphasizes his openness to customers: any issue can be resolved directly with him.
The director personally monitors the reviews on the site Video-shoper.ru. In the event of negative ones, he often tries to contact the author of the commentary and find out what caused the customer’s discontent. Responsible complaints department officials also call critics. They build a conversation in such a way as to find out: what problems customers encountered during the purchase; what mistakes and shortcomings, from their point of view, were made by the store employees. Fedotkin and his staff always offer possible solutions to the problem. Some negative reviews turn into positive ones.
Product Reviews
Everyone who is going to purchase goods in an online store is concerned about the question of how convenient it is to use the portal? Indeed, in supermarkets and mobile phone stores, we can hold any device in our hands, carefully examine its characteristics and functions. But how to understand, for example, do you like a smartphone if it is at the time of purchase just a screen image?
Video-shoper.ru online store tries to compensate for the inability to touch the product with convenient navigation and detailed product reviews on the site.
Descriptions of devices and accessories are made competently. They do not contain advertising texts. Each review is like a site inside a site. A brief description of the product is placed on several tabs. They contain:
- vivid photographs of products close-up;
- detailed specifications;
- video reviews;
- conditions of warranty service;
- information on prices and delivery rules.
The very first tab, which opens automatically, describes special offers and bonuses for buyers. By purchasing, for example, a smartphone, you can get accessories for it at a great discount.
Assortment of goods
The most popular phones in the Video-shoper.ru online store. The choice of models is quite large, although not the same as in the Euroset or Svyaznoy companies. According to reviews, if the desired device is not available, it will be brought to order subject to a 100% prepayment. On the Video-shoper website there are smartphone reviews even for missing models.
At the pick-up point, you can conduct a “test drive” of the phone for a period of 14 days. This means that you can buy the device, and if the device did not suit your taste, return it to the store, having received the full price back.
One of the most expensive products in the Video-shoper assortment is the iPhone. The cost of one device reaches 60 thousand rubles. When buying, they promise gifts and bonuses for a total amount of up to 20 thousand rubles.
Product Quality Reviews
How reliable is the Video-shoper.ru online store? Reviews about him are mixed. Many customers praise the company for its low prices and for the fact that "all issues are resolved without problems." However, there are negative reviews, the contents of which are thought-provoking.
Many comments indicate that the goods are brought in an open package. Defective models or specimens with obvious flaws often come across. Buyers were faced with the fact that the device they purchased in the Video-shoper.ru online store turned out to be a telephone specially made for Chinese residents: the menu commands were written in hieroglyphs. In separate packages, no headphones were found, which usually go in a set.
Where can I read the most informative reviews about Video-shoper.ru? W3bsit3-dns.com.ru - a site on which thousands of lovers of quality equipment are registered. At the thematic forum, many men and women share unthinking stories about buying smartphones. Reading them, you can understand whether you should buy a phone or tablet in Video-shoper.ru.
Some customers, for example, found out that most of the phones sold by the online store are gray. This means that they are manufactured by factories that do not have the right to manufacture devices of the corresponding brand. Customers asked couriers to give them the serial number of their phone (IMEI) to make sure that they had an apparatus from the legal market. Judging by the reviews, the delivery staff responded categorically with refusal and left without completing the transaction.
There are many comments that Video-shoper.ru products do not meet the Rostest standard. And this is an important indicator. Compliance with it means that the device was imported into the country legally, by an official manufacturer or dealer.
Some clients were faced with the fact that it was impossible to download applications on the Android system. Turning to the hotline, buyers received an answer that Video-shoper.ru is ready to replace the firmware of the device for free, as a result of which it will work in Russian and English. However, for this, the client himself must appear at the point of sale. For most buyers, this caused negative emotions, as they ordered delivery specifically so as not to drive to the stores themselves.
In separate reviews, fraud was reported: on a relatively cheap model, the client found a sticker from a more expensive one.
Prices
Video-shoper.ru is considered democratic, although not the cheapest online store of digital technology. Compare the price level with the most famous chain stores using the example of popular smartphone models.
Smartphone model | Price in the Euroset salon, rub. | The price in the stores "Svyaznoy", rubles. | Price Video-shoper.ru, rub. |
Apple iPhone 6s 128GB Rose Gold | 67990 | 58990 | 51890 |
Lenovo A6010 8Gb Black | 9990 | 9990 | 9090 |
Smartphone Meizu M3 Note 32gGb gray | 18990 | 18990 | 11990 |
Sony Xperia Z3 dual 32 Gb white | 32990 | 32990 | 28990 |
Xiaomi Mi5 32 Gb, white | 32990 | 32990 | 19490 |
If we compare the prices for the same devices, it turns out that the cost of goods in Video-shoper.ru is much lower than in Euroset and Svyaznoy. The last two competitors practically do not differ from each other in price.
At the same time, Video-shoper.ru for each model simultaneously offers 3 price options, depending on the configuration: “simple”, “super”, “mega”.
The cost of the most expensive set is 10-20% higher than the cost of the cheapest. Moreover, even the megacomplex is 10-20% cheaper than in the Euroset or Svyaznoy stores. But this most expensive equipment includes, as a rule: a removable memory card to the phone, a pocket charger, a protective glass on the screen that the pick-up point manager or courier sticks in your presence, sometimes other nice bonuses.
The online store itself explains low prices by setting a margin much lower than stores, only 4-7%. This is due to the fact that Video-shoper.ru does not invest heavily in advertising.
Return Guarantee
Video-shoper.ru store guarantees every buyer the right to return the goods for any reason within 14 days. Some customers write negative reviews in this regard. They ask a logical question: if the goods in this store are so easy to return, does this mean that there is a chance to purchase a phone that someone has already used?
The owner of the online store Nikolay Fedotkin answers this claim with conviction: the seller is required by law to accept any product, with the exception of a limited list, for return. Moreover, the buyer is not required to indicate the reason. Video-shoper.ru company accepts goods easily, with a smile, without complaints and disputes.
However, experts check for the presence and nature of the damage. If the buyer dropped the device into water or subjected the phone case to strong impacts, they will not be accepted for return.
When asked about the likelihood of acquiring a new device, the director of Video-shoper.ru answers that there is such a probability, but it is small. Refunds are rare. If phones and tablets have not lost their presentation, they are put up for sale again in the online store http://video-shoper.ru.
Customer reviews confirm that the devices could be returned without problems. However, in situations with breakdowns and malfunctions, customers were faced with the fact that store employees refused to change goods or return money.
Failure Repair Guarantee
Video-shoper.ru store guarantees that if within 12 months. the device will break down, it will be repaired free of charge in the company's service center. Defective goods, according to store employees, are rare, about 1 in 1000. The repair period under the law lasts up to 45 days. In fact, as promised in the store Video-shoper.ru, the repair lasts at most 10 days. 50% of the problems, they say, are problems with the firmware, which are fixed within 30 minutes.
There are reviews from customers that with a delivery courier they received blank warranty cards.
Now you know a lot about the online store Video-shoper.ru. Reviews are not always honest and objective. But thanks to them, buyers become more attentive and know exactly what questions to ask the seller.