Neither detailed consultations of a manager, nor the ability to choose a product on their own can completely protect a person from acquiring products that contain hidden flaws. There are other reasons for returning: the purchase of more than necessary, the wrong type or brand of products. Given the time for returning the goods, you can return unused products to Leroy Merlin.
Important Terms
To make a refund, you must contact the store in the network where the purchase was made. Some use the Leroy Merlin online store to purchase goods. In this case, in order to return the goods and receive your money, you should communicate with a consultant online.
In order to return the acquired items, it is necessary to ensure compliance with the following conditions:
- The operation of the products was not carried out.
- The product looks like new. No scratches, other deformations that appeared due to the fault of the user since the acquisition.
- The packaging has a neat appearance. It is assumed that the product was removed from it, the equipment was examined to see the marriage, other shortcomings, to understand that it was not suitable in a particular case. Despite the possibility of opening the package, you can not tear it or deform it in another way, otherwise the goods may not be accepted.
- The complete set of goods is maintained.
If there is a check, the process of returning the goods is simplified, however, even if it is lost or damaged, it is possible to complete this procedure. You can replace it if you present other documents confirming compliance with the deadlines for returning the goods to Leroy Merlin, as well as by check, for example, a warranty card.
Claim deadlines
There is a set of rules according to which the return and exchange of goods is carried out:
- For any purchase, the deadline for returning goods to Leroy Merlin is 2 weeks from the date of purchase. During this time, you can return things that correspond to quality indicators, but did not fit a specific consumer in size, color, or other characteristics.
- Special conditions of the Leroy Merlin hypermarket. You can return most types of products, following the rules of this distribution network, within 100 days from the date of purchase. You can even return well-preserved remnants of building materials, however, subject to the complete integrity of the packaging. Suppose, after the completion of repair work, there is a roll of wallpaper or several blocks of tiles. If desired, they can be returned, having received the amount of money corresponding to the price of the goods.
- The term for returning equipment to Leroy Merlin is limited by the warranty period. In the accompanying documentation, the manufacturer prescribes the period of time the buyer can count on the ability to exchange goods, as well as seek warranty repair in case of breakdowns.
Special conditions with a service card
If you have a Leroy Merlin service card, the period for returning the goods will increase to 1 year. For example, if a person purchases building materials, but opens them a few months after purchase, then discovers that the product is not suitable for him, he can return it within 365 days according to the same rules as in a two-week period.
Application Filing Features
The return of goods at all points of sale is carried out in strict accordance with the law No. 2300-1 of 02/07/1992. In order for the products to be successfully delivered, the deadline for returning the goods to Leroy Merlin must be met, and a written application must be made in writing, as well as confirmation that you made the purchase. Usually this is a check, warranty card, which are issued at the time of purchase.
In most cases, the return of goods does not cause difficulties. Special racks are organized, managers can advise the client about a specific return situation, if necessary, give out application forms, suggest how best to express their claims. It is necessary to fill out an application in 2 copies. You give one to the manager, and take the second to yourself. If you encounter a refusal to accept a claim, you must forward it to the address of the hypermarket in which the goods were purchased. The letter must be registered, you must indicate that you received a receipt of delivery.
How to apply
The claim is made in free form, there is no need to follow a standard plan. Each particular outlet may have its own forms, using which you can not think about what to indicate in the next line for the application to be accepted.
So that there are no problems and the application does not have to be rewritten, you should pay attention to its content. Mandatory aspects that must be indicated in the claim:
- The full name of the store and its location.
- Own initials, the address where you are registered, contact information. Usually asked to indicate 2 phones.
- Describe on what day the purchase was made, what exactly and in what form it was purchased so that it would be easier for employees to verify that the person is observing the return time to Leroy Merlin.
- List of factors that led to the decision to return the product to the store. Indicate which option for resolving the situation will suit you. If you want to return the goods and return the money spent, it is important to clearly write down how much you expect. This is usually the price of the product for which you purchased it. It is important to carefully fill out this information, as the cost of the goods could change from the date of purchase.
- Additionally, a list of annexes to the application is formed, including the number of the check and other documents, if any.
- Buyer's signature, date of filling out the application.
- To be able to apply, you must present your passport. As a substitute may be a driver's license.
The rules and terms for returning goods to Leroy Merlin are the same in Moscow and the regions.
Return Stages
The return process for some construction products is difficult, as large parts may not be suitable. For their transportation requires special transport. If in doubt about any product, it is advisable to check with the manager in advance the rules for its return.
The list of actions that must be performed to deliver the goods and receive cash:
- Make sure that the deadline for returning the goods to Leroy Merlin is met, the necessary documents are present.
- Check the safety of the packaging, make sure that you return the goods in full.
- Prepare a check that indicates the date of purchase of the product and its value.
- Make sure you bring your passport with you.
- Contact the manager of the outlet at which the purchase was made.
- Make a statement.
- Give it to the manager and present other documents, then hand over the goods.
If the buyer decided to replace the goods, the seller must provide the same within a month. If the necessary product is in stock, the exchange can take place on the day the defective item is delivered. Even if some parts have to be ordered separately, store employees are given no more than 30 days to complete this work.
How to return defective products
If you find flaws in the structure or operation of the product, it is possible to require replacement, regardless of product category. Article 503 of the Civil Code of the Russian Federation indicates the rights of a consumer who has discovered a marriage. You can choose any solution to the problem:
- Full cash compensation.
- Replacing the goods with the same, but without defects.
- Exchange of goods for a similar one, but with a change in brand or model. Depending on the cost of another option, you will have to pay extra money.
- Completely free repair work.
- Compensation in cash if repairs were carried out by the buyer on their own.
If it becomes obvious that the defect in the design of the product occurred due to the fault of the manufacturer or seller, it can be returned even if the presentation was lost.
For example, you purchased a faulty chainsaw, took into account the period for returning the goods to Leroy Merlin, but damaged the handle during transportation. There is a possibility that the seller will declare the impossibility of returning the goods due to a scratched surface, however this action is unlawful. Defective goods are not subject to further sale.
What rules can not be broken by the seller
If a defective product is detected, the store’s actions must comply with the following rules:
- A solution to the situation is chosen by the consumer, his requirements must be met within a week.
- If it was not possible to clarify which party is to blame for the damage to the goods, additional examination will be required. In this case, the period is increased to 20 days.
- When replacing the goods and the absence of the necessary option in the warehouse, store employees are given a delay of one month to bring the desired copy.
When will the money be paid
If a person does not plan to exchange goods, but requests payment of funds, the corresponding condition must be indicated in the application. When the remnants of construction materials are handed over, the manager calculates their value minus the already used ones. Within a week, the buyer receives cash.
Money can be received only in the way that the payment for the purchase was made. If cash has been deposited, you can only withdraw money in person. When settling with a card, finances are sent to the account from which they were received. In non-cash payments, money is sent within a week, but the buyer can receive it later due to the nature of the bank.
To protect your rights, you need to know how long the return of goods to Leroy Merlin is relevant in a particular case. You also need to bring along documents confirming the purchase at a particular branch and the date of the transaction. After submitting an application for the return of purchased products, the buyer's requirements will be met no later than 30 days later.