Currently The profession of hotelier is considered one of the highest paid and prestigious in hotel-type establishments. It is simply impossible to do without these specialists in the mentioned business. Managers with many professional responsibilities are staff without whom it is unrealistic to establish the ideal work of any hotel. And in this article we will talk about who such professional hoteliers are, as well as highlight the specifics of this profession.
Facts from the history of the profession
There were times when travelers only in their dreams imagined rest in a hotel, characterized by comfort, serenity and security. Hoteliers (these were innkeepers in those years) were mostly rude, greedy and untrustworthy people. The quality of living conditions also did not please visitors.
In the middle of the XIX century, the situation changed for the better - the staff became more polite and hospitable, new services appeared. This has led to a significant increase in prices. But on the territory of hotels now began to be located beauty salons, institutions providing entertainment services, restaurants.
Swiss hotel of a new level was opened in Paris at the end of the 19th century by the Swiss Caesar Ritz. For that time period, this was a significant step forward: the hotel rooms had bathrooms, lunches were brought to the room, and on Sundays it was possible to enjoy Viennese buns.
Such institutions began to flourish, representatives of noble estates and royal families stayed in them.
Professional Responsibilities of Hoteliers
Hoteliers are high-level specialists who occupy a place on the highest step in the hotel business. The responsibilities of these people include:
- providing conditions for comfortable stay of guests;
- creating the necessary conditions for the work of hotel staff;
- increase in profit.
These professionals are responsible for maintaining the proper image and reputation of the hotel.
Hoteliers are developing an advertising policy for their institution, determine the main functions of its business services. This position is also designated as the hotel manager or hotel director.
Ways to manage a hotel type establishment of a different level of service and amenities directly depend on its general concept. Depending on the established rules of conduct, the hotelier can behave with the guests as a friendly host or, conversely, as a discreet hotel administrator.
The daily tasks of hoteliers
Hoteliers are professionals in the hotel business who, along with global tasks, solve many issues every day. These include:
- Organization of the hotel.
- Control over the level of guest service.
- Staff coordination
- Ensuring the operation of equipment.
- Organization of repair work.
- Maintaining financial reporting documents.
- Cash flow control.
Necessary personal qualities
The hotel business is a special service sector in which the personal qualities of employees are of great importance. Communicative, friendly, stress-resistant people with good speech and good manners have real chances to climb the career ladder.
Hoteliers are high-class specialists who have to solve many arising issues during the working day, overcome many unusual situations and at the same time always show cordiality towards guests and hotel staff.
The hotel administrator must have the special ability to receive and accommodate guests properly, regardless of any circumstances.
Occupation Criteria
The main condition for a successful job placement as a hotelier is fluency in one, and in the priority, several foreign languages. Knowledge of English is necessary to work in almost all hotel services.
Hoteliers should have a university degree confirming their level of intelligence. The most sought-after education is in the field of hotel business and tourism, which can be obtained in many specialized educational institutions. Experience and recommendations are appreciated.
After receiving a diploma, it is almost impossible to immediately get a hotelier position. There are examples when the hotel administrator began his career growth as a dishwasher. To achieve the highest level in the hotel business, experience and an appropriate reputation are required.
Work in a hotel as a hotelier (pros and cons)
Competent professionals should be aware that there are positive and negative aspects to this profession. So, the advantages of the work of hoteliers are considered:
- constant demand in the labor market;
- prestige of the profession;
- high wages.
The disadvantages of working in this position are as follows:
- The maximum level of responsibility for decisions made.
- Irregular working hours.
- High emotional stress.
- Constant communication with different people.
Hotelier (hotel manager) is a rather complicated and responsible profession. This person should know in great detail the work of each employee of the hotel and skillfully coordinate it. He should have an idea of what events are happening in the walls of the hotel every minute.
The salary of this specialist depends on his competence.
Good hoteliers are diplomats, marketing specialists, psychologists and recruitment managers, administrators and financiers all rolled into one.