To achieve the desired result, you need to know the psychology of business communication is primarily the art of communication. Whoever owns this art is more successful. In this regard, the formula is simple.
However, how can this knowledge really help? Everything is simpler here: like any skill, business communication can also be developed. This is primarily communication, the exchange of information between two or more parties. This information is of great importance primarily for negotiators, which means that those who own the subject of the conversation, as well as know how to present information and their point of view, will be able to achieve success in the negotiations.
In this regard, the psychology of business negotiations is becoming a separate subject of study, many experts even hire professionals who help in business negotiations.
What is the psychology of business communication?
In a simplified sense, this is the ability to give oneself up, to build one’s communication with people, the ability to arrange them. Such a skill is extremely important in life. The people who possess it can achieve success in life and in their careers. Whereas a person who is having difficulty making contact will constantly experience difficulties in solving his own problems, in relation to colleagues and business partners.
Nevertheless, the psychology of business communication studies all these issues, it claims that one natural talent is not enough, education, competence, and professionalism are still of great importance. This means that business communication and negotiation need to learn, gain experience and apply it.
In the modern world, the situation has developed so that simple communication has remained yesterday, now business communication is already a science that is constantly being studied and improved. It mixes with other sciences, which also bring something new, helping to better understand the issue. So in fact, the psychology of business communication is by no means limited to psychology alone, although it is of paramount importance.
Communication characteristics and mechanisms of influence on the interlocutor
First, you need to know that communication is divided into two types: verbal and non-verbal. Verbal communication is directly that which occurs with the help of words, that which we are all accustomed to. Nonverbal communication is much more interesting - sign language, posture, etc. He can say a lot about the interlocutor, as well as give out information about you.
With non-verbal communication, facial expressions, gestures, postures, gestures are studied, which are perceived in the process of communication. In the study of verbal communication, much attention is paid to paralinguistics and prosodism - these are the features of pronunciation, voice timbre, rhythm and other details.
All this in general helps to obtain additional information about your interlocutor, on the basis of which you can make decisions and offer the interlocutor arguments to which he will listen. This is often the basis for the psychology of negotiation, especially among experienced leaders.
General Negotiating Rules
Based on the information available, you can make a small list of rules that are better taken into account during communication.
- Firstly, you need to think through the topics of conversation in advance, as well as those issues that you want to discuss. In this case, you must already have an opinion on each issue and determine your position.
- Secondly, you don’t need to try to please your interlocutor, because communication should be unobtrusive.
- During the conversation you need to observe visual contact. Many people feel uncomfortable if the interlocutor does not look at them.
- Of great importance is the pose. A man who is constrained and closed causes little trust, the interlocutor will consider that he is hiding something.
- It is necessary to monitor verbal communication. You need to clearly build your proposals, not to allow confusion and illogicality. Instead of the word "I" it is better to use the expression "Do not you think that ...". No need to clog up your speech with complex words, as studies show, people prefer simpler and more understandable expressions, even if all people are competent in this matter.
The psychology of business communication consists of these rules, knowing them you can already achieve results.