The profession of tourism manager involves the organization of tourist trips. This is a very interesting work, which consists in helping clients to choose the country and the voucher for them to go on vacation. Usually, people in this position make good money. In addition to choosing a country, the specialist also deals with other issues related to good rest. What exactly he needs to do depends on the company and the types of services it provides. All points should be taken into account in the job description of the tourism manager.
Provisions
The employee hired for this position is a qualified specialist, and questions regarding his admission and dismissal are decided by the general director of the company or his deputy. To get this job, the applicant must have a higher professional education, and he must also work in the tourism industry for at least three years.
They can also hire an employee with a higher education and three-year experience, but only if he undergoes retraining in the tourism sector. In his activity, this employee should be guided by acts and regulations, orders of superiors, the charter of the organization and the job description of the tourism manager.
Knowledge
Before starting his work, the employee must study all the standards and guidelines that relate to his work. Also, his knowledge should include geography, architecture, history, religion, the socio-economic structure of countries and other important aspects of tourism.
He must know the concept and principle of organization of the tourism industry. Understand the design of contracts and agreements, be able to conclude them. In addition, the job description of the tourism manager suggests that he knows how to determine the cost of tourism services, how insurance is provided, how consulates and visa services work, and the formalities for working with them.
Other knowledge
The employee must know the principle of booking tickets and services. This refers to cooperation with passenger carriers and hotels. Additional organizations may also be required, depending on the range of services offered by the company where he is employed. He must know the basics of management, marketing, tourism law, the theory of interpersonal communication and foreign languages.
The job description of the tourism manager may include knowledge of the rules for processing travel documents, processing information using modern technologies, forming tours, receiving contractors and negotiating. The employee must know the protocol, etiquette, economics, labor legislation, labor organization, management and other norms and rules established by the company.
Functions
The duties of the tourism manager in a travel agency include the organization of events aimed at the formation, promotion and informing potential customers of tourism services. This employee supervises the work of subordinate personnel, plans the rational use of labor resources with the maximization of results and an increase in the quality characteristics of their duties.
He is developing current and long-term plans regarding his employment. Carries out the search, collection and analysis of tourist information. Systematizes the obtained data on geography, history, architecture, religion, sights and other necessary information.
Responsibilities
The duties of a travel agency tourism manager include marketing research. The employee must learn and analyze the demand and offers for tourism services. He is developing the concept of the program and the cost of services offered by the company where he is employed. Organizes events aimed at promoting the company, including presentations, advertising, exhibitions, study tours and the like. Arranges negotiations with counterparties in order to coordinate existing agreements and develop new contracts, their signing.
Other functions
The duties of the tourism manager include the preparation and execution of technological documentation. This refers to maps, memos, flyers, maps, routes, and more. He is engaged in the control of their quality and compliance with all norms and standards. He organizes the preparation of specialized data on security and tourism, and also checks their accuracy and compliance with the real situation specified in the contract conditions. It determines in what form this information will be communicated to the client of the company, and controls that this is done on time and correctly. He must ensure that reliable data are entered in the briefing journal and that they comply with all norms and rules.
Other duties
The employee is developing a booking scheme for services and, according to the job description of the tourism manager at a travel agency, monitors the booking process and its timely confirmation by partners. He must check whether the tourism services provided correspond to the quality and quantity indicated in the contract.
It is engaged in the organization and monitoring of complaints from customers. It makes sure that they are taken into account and adjusted, that is, all shortcomings and problems in the provision of services and services by the company and contractors were eliminated. It should provide a good level of customer service for the company, keep statistics of transactions and organized tours. And he is also obliged to control the observance of the melted and orders established in the company by his subordinates.
Rights
The sample job description of the tourism manager suggests that the employee has the right to get acquainted with all the decisions of the management, if they relate to his activities. He also has the right to invite management to conduct activities that will help make the work of his department as productive as possible.
If in the process of work he identified shortcomings in the work of the company or its individual units, one of the employees, he can inform the management about this and suggest ways to solve the problems that arise within his competence. An employee has the right to involve personnel in the performance of his duties. He may request information or documents if necessary for his work.
Other rights
The manager can endorse and sign all documentation that falls within his competence. He has the right to invite the authorities to dismiss, move or raise his subordinate, as well as to encourage or recover from him for the quality of work. An employee has the right to demand from his manager assistance in fulfilling his duties and rights. He may also represent the company where he is employed, within his competence.
Responsibility
The employee is responsible for the incomplete or incomplete fulfillment of the tasks assigned to him. He can be held accountable for violation of internal rules and regulations of the company, misuse of rights, as well as for causing material damage to the organization. Since this employee is the leader, he is also responsible for the poor performance of duties by his subordinates, for their low labor and executive discipline, etc. Other points may be indicated in the instructions, depending on the needs of the company, but they must comply with applicable law and not go beyond its scope.
Conclusion
This is approximately what a typical job description of a sales manager in tourism looks like. Tourism today is very common and relevant. Many can afford to spend their vacation outside their own city or country. And travel companies give them such an opportunity, assuming the responsibility for paperwork and selection of travel conditions. Therefore, this profession is quite in demand in the labor market, and a good specialist will be able to find a suitable vacancy.
But it is worth considering the complexity and specificity of this position. This is work with people, and, in fact, the company is responsible for their well-being and the quality of the services offered. It is necessary to control everything, check and take responsibility, quickly find a way out of critical situations. It is not enough to have an education, experience, good stress resistance, analytical thinking and the ability to resolve conflict situations are needed.