Raiffeisenbank offices in Moscow: addresses, opening hours, telephone hotline

Raiffeisenbank Austria was registered in 1996 as a bank with 100% Austrian capital. The Central Bank license was issued in 2001, when the institution was transformed into a closed joint-stock company. The history of the Raiffeisen group begins in the middle of the 19th century, when the first mutual aid funds appeared, supporting peasants during the famine. The founder of the group was Friedrich Wilhelm Raiffeisen.

Branch network

The first Raiffeisenbank bank in Moscow appeared in 1996. The merger with Imexbank turned the organization into the largest foreign bank in the Russian Federation. The reorganization procedure was completed in November 2006. And already in December, the bank began to provide its services to customers under the Raiffeisenbank brand. Branches in Moscow, St. Petersburg, Nizhny Novgorod, Khabarovsk today serve 12 thousand corporate clients. In 2013, the credit institution merged its ATM network with UniCreditBank, and after 3 years - with BINbank. So more than 3 thousand ATMs are available to cardholders. The whole network has 200 separate divisions, including additional (98), operational (86), credit and cash offices (6). 9.5 thousand people are engaged in customer service .

Services

The bank offers its customers cards of international systems. Credit cards are also issued with a grace period that applies to transactions for payment of services. You can apply for a card by contacting Raiffeisenbank’s offices in Moscow. With this payment tool you can make purchases around the world. In the product line there are also "gold" cards with additional privileges, a high limit. For all service issues, you can contact the offices of Raiffeisenbank CJSC. Telephone hotline (toll-free) in Moscow: 7 (495) 721 9100.

At a lending institution, you can obtain a mortgage loan to purchase a home in the primary (secondary) market and to refinance other loans. Funds are provided on the security of the purchased property. Interest rates on loans are differentiated depending on the size of the down payment and the term for entering into a transaction - the faster the loan agreement is signed, the lower the rate.

Raiffeisenbank: branches in Moscow

There are 85 branches in the capital. Large shopping centers also have service points for ZAO Raiffeisenbank. There are no branches in Moscow working on Sunday. Some branches operate on Saturdays from 10:00 to 17:00: Medvedko, Na Myasnitskaya, Beskudnikovo, Ryazansky Prospekt, Sukharevsky and River Station. On weekdays from 10:00 to 20:00 offices of ZAO Raiffeisenbank operate. Addresses in Moscow of the main branches:

Here, according to this schedule, most of the branches of Raiffeisenbank CJSC operate. Addresses in Moscow of institutions that work on weekdays from 9:00 to 20:00:

Here is the schedule of ZAO Raiffeisenbank. Head office in Moscow: ul. Troitskaya, 17, bldg. 1.

Confession

Frank Research Group conducted a survey “Best Banking Programs - 2016”, according to which Raiffeisenbank credit cards ranked second in the top five cards with the best loyalty program. The platinum World Map from VTB 24 is recognized as the leader. Raiffeisenbank products won in other nominations:

• During the year, the maximum volume of transactions was calculated using an Austrian Airlines credit card.
• In the nomination "Maximum Benefit" - credit card "VseSrau".

Customer attitude to the bank is built around payment instruments. Therefore, the presence of optimal loyalty programs can be the impetus for the development of a credit institution. The presence of such programs contributes to an increase in the number of card transactions. According to statistics, approximately 30% of all transactions on the market were carried out using a debit card. The number of operations using a card with a loyalty program is 16% higher.

Statistics

Many customers like Raiffeisenbank CJSC. ATMs in Moscow, located in shopping centers, serve more than 2.5 million customers. In 2015, the number of customers using remote services grew by 46%. The share of online transactions increased by 62%. The number of transfers per user increased by 5%.

Remote service

You can use the services not only by contacting Raiffeisenbank’s offices in Moscow or any other city, but also by connecting remote services: R-Connect Internet, R-Mobile mobile or R-Control. Internet banking was developed in 2002, and the mobile application was released in 2013. Through remote services, you can manage the balance of the account, pay for services and pay off accounts payable. To connect the service, you do not need to look for Raiffeisenbank's offices in Moscow or in any other city. It is enough to indicate the details of the current card on the official website and get a password to enter the "personal account" in the form of SMS.

Achievements

The Internet banking system was updated in 2014. New operations have been added to the list of standard operations for transferring funds between accounts: opening accounts, deposits, transferring funds to cards of other banks, working with templates, cost accounting service. Connection to the service has become available through an ATM.

In addition, you can connect R-Connect or change the password to enter the system in just a few minutes at any Raiffeisenbank ATM. Moreover, the Internet service has become free. These updates have led to an increase in the number of customers who have made non-cash transactions: inter-card (including foreign exchange) transfers, currency exchange, and operations with deposits. Convenient functionality customers quickly appreciated. Approximately 30% of users have installed the mobile app. Of all online transactions, 27% were conducted through a mobile application.

SMS banking has also been finalized. Clients have the opportunity to transfer funds between cards and pay for communication services using SMS commands. The average transaction amount for 2015 amounted to 4 thousand rubles.

Restructuring

The decision to reduce the regional network was caused by low development indicators for 2014. Net income declined (as a result of the acquisition of Impexbank) by 62%. The amount of funds in accounts increased by 17%, and for individuals - by 19%. It is important for the bank to remain super profitable. Mortgage, consumer loans and cards are more promising areas of development, according to analysts at Raiffeisenbank. ATMs in Moscow now include not only their own branch network, but also ATM UniCreditBank and BINbank.

The development strategy of a financial institution also provides for the refusal to provide car loans. According to bank analysts, this area is unprofitable in the long run. New contracts have not been opened since March 2015. In all new branches, this service is not provided at all. Terms of customer service under the old contracts have not changed.

According to the restructuring plan, in 2015, branches were closed in the Irkutsk, Volgograd, Chelyabinsk, Ivanovo, Kirov, Belgorod regions. At the same time, Raiffeisenbank's offices were opened in Moscow (6 new branches) and in the Far Eastern regions with a high demand for banking services - Magadan, Vladivostok, Yakutsk, Khabarovsk, Blagoveshchensk and Petropavlovsk.

Raiffeisenbank in Ukraine

The situation is not better in the neighboring region. The bank’s withdrawal from the Crimea and Donbass led to a significant reduction in the network of branches. At the beginning of 2013, the group included 13.7 thousand employees working in 822 branches. In the third quarter of 2014, the number of employed persons fell to 10.3 thousand employees, and the number of offices is 617. This trend, unfortunately, continues.

Although in 2016 the situation improved slightly. Bank profit for the first half increased by 13.1% for the quarter. The volume of total assets increased by 4%, the volume of loans decreased by 1.8%. The total liability increased by 1.3%. In the NBU rating for the 1st quarter of 2016, Raiffeisenbank occupied 5th place.

In 2005, the Ukrainian "daughter" was bought by an Austrian group. In July 2015, the EBRD began the process of joining the capital of the Ukrainian branch of Raiffeisenbank. The Antimonopoly Committee authorized the repurchase of a 25% stake in Bank Aval.

Financial performance

According to the results of the 3rd quarter of 2015, the bank ranked 14th in terms of assets in the Russian market, 11th in terms of capital, 7th in terms of funds. The Russian branch in terms of assets to the Polish “daughter” RBI (€ 12.2 billion in Russia and € 14.7 billion in Poland), but its contribution to the profit of the whole structure is more than 50%. In 2015, Russian business made a profit of € 253 million, and Polish - € 40 million, however, the issue of selling the most profitable asset arose in connection with the need to reduce investments in risky assets. According to planned estimates, in order to maintain a bank in the Russian Federation in 2017, it is necessary to spend € 8.2. Another reason is that according to the results of the ECB stress test in 2014, RBI showed the weakest result among European banks. Then it was decided to reduce market presence by 20%.

Survive the crisis

In May 2015, it became known that Raiffeisen Bank International was selling its assets worth 25.285 billion rubles. in the Russian Federation. We are talking about the sale of the same name NPF to the BIN group. According to Karl Sevelda, the head of the holding, the development strategy of the Raiffeisen group provides for a switch from Russia and Ukraine to the Czech Republic, Slovakia and Romania. In these regions, there is a higher demand for banking services.

Until recently, the possibility of selling the Polish “daughter” of RBI, which in terms of assets corresponds to the Russian one, was discussed. For RBI, the issue of reducing risky assets is still relevant. It is impossible to achieve the goal without the sale of "subsidiary" points. The deal in Poland fell apart due to tightened banking regulation. There are not many buyers for the largest bank (TOP-15) in the Russian Federation.