Incorrect configuration of system programs often leads to malfunctions of the entire operating system. Android users quite often encounter problems during the launch of Play Market. Below are described all the possible causes and effective ways to solve the problem of loading the app store.
Why the Play Market does not open. Reasons for the malfunctioning application store
The Play Market utility is a standard application that is preinstalled on each device running the Android operating system. It is designed to download games and software. One account in the store saves all data about acquired utilities, so you have the opportunity to install one application on all your devices running the Android OS. Buying programs again is not required.
Each utility from time to time crashes and starts to work with errors. The main reasons why Google Play Market does not open:
- Infecting a phone or tablet with a trojan or spyware.
- Data transfer is too slow or there is no internet connection at all.
- Lost login details for Google Play account.
- Disabled smartphone download manager .
- The cache size of the application is too large.
- Outdated program data overloading the system.
- The Google Service application is not compatible with the Play Market version.
- Operating system malfunction.
Virus infection of the device
Downloading programs from unreliable sources may be the reason why the Play Market on Android does not open. Remove all programs that are not downloaded from the app store. There is a high probability that they have built-in virus software that has unauthorized access to your personal data, numbers and passwords from credit cards. The Trojan may restrict access to the "Play Market", offering to download the necessary applications from a third-party resource.
Simply clearing the device of such programs is not a panacea. The virus may remain on the phone. In order to completely eliminate spyware from the device, scan it using several antiviruses and delete all the threats found. Check the white list of firewall applications; spyware may be able to be added to antivirus ignore lists. You should also format the memory card by first creating a backup copy of all user files.
Internet connection issues
The low speed of data transfer through an Internet connection, because of which the Play Market does not open, can harm some utilities. Updates may not be installed correctly, which in the future will lead to incorrect application operation. Do not use Play Market if your internet speed is too low. Go to the app store and enable its settings. Select "Do not download data at low data rates." Now the utility will download new programs only when the Internet speed is acceptable or a Wi-Fi access point is connected.
If the store does not work at all, check if the Internet is available on your smartphone. Perhaps it was disconnected by the communication provider or the available Wi-Fi point failed. If the router is turned on, but the Internet does not work, follow these steps:
- Turn off the phone.
- Turn off the router and unplug it.
- Check if all wires are connected to the back of the device.
- Plug the router into a power outlet and start it.
- Connect your phone and activate the Wi-Fi search function on it. The access point must be available again.
Forgotten username or password
Google has developed an accessible guide for each user that tells you what to do if Play Market does not open due to a lost username or password for your account.
All the services of the world famous Google corporation are linked by one user profile (Google+, YouTube, Gmail, Google Play, Chrome Browser). This approach allows you to quickly operate your data.
Having lost your username or password, you will come across the fact that the “Play Market” on “Android” does not open. That is why Google has created the most convenient and safe way to restore access to the page:
- Using the phone number specified during registration. Data recovery for entering the system is carried out by sending an access code to the user's phone number. The message is transmitted through a closed channel and is completely free.
- Using the email address provided during registration. If you did not attach the page to a phone number, this means that control over the account can be carried out using the adjacent mail that you specified when registering the account. Loss of login information is the most common reason why the Play Market on Android does not open. Send a special code to the spare mail. Then enter it in the text box on the recovery page, and the system will prompt you to change the forgotten username or password.
Having restored the information for entering your Google page, you can again use the application store.
Enabling Download Manager
This application controls all files downloaded by the device. Stopping the download manager leads to a malfunction of all related applications, in particular the store. The Play Market does not open in most cases precisely because of a failure in the system download utility.
To restore the utility, follow the instructions below:
- Go to your phone or tablet settings.
- In the system applications section, find the download manager and open a window with detailed information.
- The program must be running and active. Otherwise, enable the utility.
Play Market does not open on the phone. Flush cache
If the above methods of troubleshooting the launch of the store did not help, then most likely the problem is the excessive amount of accumulated application cache. A cache is a temporary application clipboard .
Excess data loads the utility and is the reason why the “Play Market Android” does not open. What to do in this case? The first step is to clear the RAM, and then proceed to clear the application cache:
- Open the settings menu.
- Select "Games and Applications."
- Find the store icon in the list and click on it.
- Press the key used to clear the cache and wait a while. Deleting temporary files can take up to 10 minutes.
Excess application data and system incompatible updates
Market update is released quite often. In some cases, it can be installed on a smartphone or tablet, but incompatibility with the active version of Android may cause the Play Market to not open.
Utility and system may conflict with each other due to different versions and configurations of software. The problem is solved by removing the latest installed program updates:
- Go to settings and select the market icon.
- Click on the “Uninstall Updates” button.
- Reboot the phone and try to go to the store.
To find out why Play Market does not open, check the versions of your operating system and application store.
- Go to your phone or tablet settings.
- Select the "System Information" menu item.
- Look at the firmware version of the device.
Having found out the version of your OS, go to the site of the updated store through a personal computer and compare your version of the system with the supported ones.
Wrong operation of Google Services
Google Services is one of the standard utilities on devices running the Android operating system. It controls the entire group of applications that the owner of a smartphone or tablet uses. The store is one of the services, therefore, a malfunction of the monitoring utility leads to disruption of the functioning of daughter programs. That is why sometimes the "Play Market" does not open.
To solve the problem, you need to remove the cache from the service utility. The cache is deleted exactly as it was described above in the article, only in the system settings you should select the “Google Services” application.
If even after performing all of the above methods, the “Play Market” on “Android” does not open, then this indicates a serious error in the operation of the operating system.
Factory Reset
Deleting all device data leads to the fact that all settings accept the initial modification, which was installed by the manufacturer in the process of manufacturing a phone or tablet.
More details about what to do if the “Play Market” does not open even after clearing the cache and scanning the phone with antivirus:
- Go to the system settings.
- In the list item called "Recovery", reset all phone settings to the initial ones. This procedure can take from 5 to 30 minutes, depending on the speed of the device. In the case of this action, the application store is guaranteed to start working, however, all user files will be deleted from the phone and memory card.