Quite often, many users of Android devices in which the Play Market or Google Play service is “wired” into the system are faced with a situation when the service itself starts to fail, while displaying a message containing error code 924 in the “Play Store”. Why such a failure occurs and how to fix it, let's try to figure it out. The information below will help to correct other errors, especially since all methods are of the same type.
Error 924 in the "Play Market": causes
To begin with, we only note that you need to clearly understand the nature of such a failure. In general, it is believed that all errors of the four hundred and nine hundred categories are associated exclusively with problems that arise in the service itself. Partly the way it is. But in a global sense, the problem can be much wider.
Among the main reasons for the appearance of system messages that error 924 occurred in the "Play Store", the following are called:
- interruptions in communication at the time of downloading or updating applications;
- lack of free space on the drive;
- incorrect settings for access to the service;
- application cache overflow;
- problems with account recognition.
In this case, we are not talking about viruses that may also block access to this service, therefore, such problems will not be addressed. Let us dwell on how to fix error 924 in the "Play Market" in standard ways that do not require the use of any special knowledge or third-party utilities. This is done quite simply. With all this, you can get rid of the associated failures of the above categories.
"Play market". Error 924 on Android: what to do?
Oddly enough, many owners of smartphones and tablets very often do not pay attention to interruptions in communication. But even a short break affects the process of downloading an application, updating an existing program, or installing after downloading content in the form of temporary files.
If error 924 appears in the “Play Market” when downloading, first you need to make sure that the device is connected to a line or network with a good signal. This is the simplest thing that can be.
On the other hand, you should check the internal drive for free space if you do not install or download distributions to the SD card. It may well be that the service simply can not download the necessary files. In this case, you need to clear the place by deleting unnecessary files or applications. You can do this when entering the main settings menu, where you select either the application section or another category like photos, videos, etc. As a rule, it is graphics and videos that take up the most space.
Configure basic settings
When trying to access the official service, one more thing should be taken into account. In the settings, background data transfer and Google account synchronization should be enabled. If these default parameters are changed for any reason, the system will display a message stating that error 924 has occurred in the Play Store.
Removing Service Updates
However, the problem may not be limited to actions by the user. As it turns out, the service itself also has the “buggy” property. This is due to “bugs” in the updates. On the one hand, they can simply be incorrectly installed, for example, when the connection is interrupted, on the other hand, the service updates themselves are incomplete.
How to fix error 924 in the "Play Store" in this case? You just need to remove the updates of the service itself, after going to the application section in the settings, selecting the "All" category with a double swipe to the right, and then finding the specified service with the button to delete the last installed updates.
After performing such actions, the device must be rebooted. With Internet access turned on, the installation of the latest updates will immediately begin, which are radically different from all previous ones, since the errors in them have been fixed.
Clear Application Cache
If this does not help, and error 924 in the "Play Market" appears again, you should pay attention to the cache of programs (and not only the service itself).
It can be cleaned in the same application section when entering each program where there is a corresponding button.
In order not to do such things manually, the easiest way is to use utilities like CCleaner, which automatically clean up after a full scan of the state of the mobile device.
Account Sync Issues
Another problem with the appearance of such a failure may be the situation when the service simply does not recognize the account to which this device is attached. To correct the situation, you need to enter the appropriate settings section and delete the existing registration.
After that, you will need to enter either the existing Gmail mail data with a password, or newly created. However, this may not work.
Reset to factory settings
Ideally, the easiest way to fix the problem is applied if automatic backups are enabled on the device, which can be stored both on the device itself and in the cloud. With a full reset, the software will restore all the information previously stored on the device, including contact lists, installed user applications, and even personal settings.
To carry out such an operation, you need to go to the main parameters section, select the backup and recovery menu, where to use the general reset line. When you reboot, the system itself will begin the recovery process. The account, password and access settings for the Internet connection will have to be re-entered manually. It is possible that such a procedure will resolve the problem.
Hard Reset: is it worth it to do?
Finally, some users recommend using this reset method with zeroing all data. However, in our case, this seems too drastic.
For example, for the same Sony Xperia series smartphones, it is better to use the PC Companion utility, which allows you to “bring to life” any device when you connect it to a computer via a USB port. Although the operation itself takes a lot of time, the result will exceed all expectations. For any other device, the exact same programs can be found on the official resources of the manufacturers, so it is recommended to use hard reset only in those cases when nothing helps at all. But, as practice shows, this is not required. In most cases, the problem of errors with the “Play Market” is completely eliminated by the above methods.
Of course, one cannot exclude the problems of failures of the operating system itself or damage to devices at the physical level. But in this situation, you will have to act by other methods, which in some cases may involve interference with the design of the device. And if unofficial firmware was installed on it at your own peril and risk, then in general no one will give a guarantee of the device’s operability after its installation. Here sometimes even a reset does not help. So you should think a hundred times before installing it, because this can lead to irreparable consequences.