The Mobile Bank service allows customers to make transactions with cards online and be aware of the movement of funds in accounts. SMS-informing is a paid service: depending on the type of card, a user is charged 30 or 60 rubles per month. If a customer has changed a SIM card or wants to refuse a Mobile Bank, he must know how to untie the number from the Sberbank card.
Methods for deactivating SMS informing service
"Mobile Bank" is available to disable in the following ways:
- When you visit the bank office.
- When calling the Sberbank Contact Center.
Any of the options involves cancellation of information from the number "900". If the user of the bank card decides to use the service again, he can reconnect the service at the office or terminal of Sberbank.
Mobile Bank Cancellation Terms
Customers who already know how to untie a phone number from a Sberbank card must be aware of the conditions for canceling the service. As with connecting SMS-informing, when the service is deactivated, the bank does not charge a commission. The exception is cases when the monthly fee was not debited from the client during the current period.
For example, the cardholder used the newsletter for 12 days and decided to cancel the service. In this case, when disconnecting, a fixed amount will be debited from the client, according to the bank's tariff.
Documents required to deactivate SMS distribution
How to untie the old number from the Sberbank card and activate the service in the company’s office, it is possible only with a passport. The operation can only be performed by the cardholder or his authorized (legal) representative. To confirm the representative status, the client must have a notarized document attesting to the possibility of conducting operations with bank cards (for example, a notarized power of attorney).
The termination period is 24 hours. If during the specified period the Mobile Bank remains active, the cardholder must contact the nearest Sberbank office or call 900.
How to untie a number from a Sberbank card using the number 900
When calling customer support, a plastic card user must go through the customer identification procedure. To do this, provide the operator with the following information:
- Name, passport details.
- Control information.
- Card number, type and expiration date.
The code word is the information that the client indicated in the questionnaire when opening the card account. If the owner of the credit card has forgotten the contact information, he can take the client code - a one-time password for calling the support service - in the bank terminal. You can change the code word at any bank office if you have a passport (the period for updating information does not exceed 24 hours).
Visit to the bank office
A proven and affordable way to untie a number from a Sberbank card is to report to a branch of a financial institution. Operators disconnect the number without requiring anything from the client except a passport. If the owner uses several plastic products, it is required to inform the manager of the type and last 4 digits of the credit card.
When you visit the additional office of Sberbank, the service is disabled within 24 hours. A copy of the application for cancellation of SMS informing is issued to the client as confirmation. Before signing the document, it is recommended to check the card and mobile phone numbers, which are indicated in the certificate.
Suspension of service or change of tariff plan
An alternative option, how to untie the number from the Sberbank card, is to block the newsletter using the USSD command or switch to the "Economy" tariff.
- To block, the client must send a short notification to the number "900" with the words "Blocking services. Suspension of the service is not a reason for canceling the monthly charge-off.
- To change the tariff, you need to find the "Information and Services" section in the terminal and select "Mobile Bank", the "Economy" tariff, enter the phone number and confirm the operation. The change of plan occurs within 4-6 hours. If the operation is successful, the client receives a notification from "900".