Many services in the used car market are offered by the Ost West Auto dealership. Customer reviews tell about the experience gained in communicating with the managers and the administration of the salon, as well as about the quality of the cars offered.
Field of activity
The Ost West Auto dealership sells used cars of Russian and foreign brands, acting as an intermediary between the seller and the buyer. Sales are carried out in more than ten centers where the consumer is offered a choice of cars of various price categories - from premium to budget cars.
The main service of the company is the sale of used cars. The salon provides pre-sale preparation of the machine, estimates its cost based on the condition and level of costs of repair work, performs maintenance and checks the history of the machine.
Additional offers
For the convenience of customers, the Ost West Auto car dealership offers a range of services for arranging a vehicle, several loan programs from various financial organizations, and much more.
The main range of services:
- Acceptance of a car for sale in three programs - trade-in, urgent sale, commission sale. Car owners can use the service of exchanging their car for any other one represented in the company. The amount of surcharge for a new car is determined on the spot.
- Lending. Car dealership lends to customers, offering loan programs from leading banking organizations, provides document support for the contract and helps to choose the best option for the loan program.
- Auto insurance. The program offers cases from leading Russian agencies and small companies. Insurance is issued according to the wishes of the buyer and includes such programs as CTP, CASCO, etc.
- Tires and wheels. This department offers a wide range of products for any category and brand of car. Introduced new and used goods.
- Consultations in the selection of cars. A salon specialist will help you choose a car according to the requirements of the client and complete the transaction.
- After-sales service - repairs, installation of new equipment, modernization, etc. are carried out.
- Legal service. The company checks the history of cars through the traffic police, FSSP and other structures.
What they write in negative reviews
Thanks to an active advertising campaign and pricing policy, many customers turn to the Ost West Auto salon. Reviews on the quality of cars sold are among the most striking in terms of impressions and descriptions. Most buyers say that in car dealerships they just imitate repairs in order to sell a car, and nobody will be interested in what will happen to it further.
In the negative reviews about the Ost West Auto salon in Moscow, such shortcomings are noted:
- engine diagnostics are not performed;
- problems with the body are not eliminated, but rusty places are painted over only;
- the actual car rally is underestimated.
Recommendations
Many buyers do not recommend contacting the Ost West Auto dealership (Altufevo). The reviews are filled with a large number of described cases of forced additional repairs, the cost of which often exceeded the price of the purchased car. People write that appeals to the company with complaints do not lead to anything, because the contract does not provide for the consideration of any claims after the transaction is completed.
One of the unpleasant surprises from the dealership is the lack of test drive services for the purchased car. Customers recommend persistently demanding the opportunity to drive the selected car or immediately refuse to purchase it if the manager does not meet the wishes of the buyer.
Positive points
There are clients who were lucky with the purchase and they gladly applied more than once to the Ost West Auto salon (Altufevskoe Shosse). Reviews with positive reviews indicate courtesy and awareness of the staff. Buyers claim that salon managers answer all the questions posed on the merits and provide comprehensive information.
Customers praise the company for much more. The Ost West Auto salon received reviews with a plus sign for its rich selection of car models and brands, a flexible system of discounts and the speed of registration of a purchased car (along with registration with the traffic police, the procedure took a little more than an hour). Many have written that the whole atmosphere in the cabin is friendly and businesslike. This allows you to comfortably make a deal and go about your business on a new machine.
What are the catch?
The declared prices and model range attract a large flow of consumers to the Ost West Auto dealership. Customer reviews urge you to be more careful when buying and making a loan decision. Buyers recommend coming to the salon with an expert and be sure to personally check all the characteristics of the car you like. This applies to checking the paint layer, the condition of the engine, body, chassis and other details.
In customer reviews, it is noted that the honesty of managers raises doubts on many issues, and in some cases they were caught on a clear deception of the buyer of the Ost West Auto salon. Reviews provide an overview of some types of manipulation, for example, it is indicated that the amount of the loan agreement always includes huge interest for the company. This item is almost always at the very end and a tired client rarely notices it when confirming obligations.
It is also noted that in the cabin they make offers that they cannot fulfill - when making a phone call, it is recommended to purchase a car with certain characteristics, price, and already on the spot it turns out that the car has a different production date, assembly, color, price, mileage, and often and brand. Many considered this a hoax, which is the norm for the managers of the Ost West Auto dealership. Reviews with such stories are not unique, in them customers compare service and level of service with the markets and often put an equal sign.
What other advantages are noted in the work of the car dealership
A part of the buyers were satisfied with the completed transactions at Ost West Auto. Reviews about the salon demonstrate the customer’s loyal attitude to the manager’s actions, company policy and the result. According to the impressions left, it becomes clear that many took advantage of the trade-in system, having organized the sale of an old car and the purchase of a car with new characteristics in one day. It is noted that all the procedures were carried out as soon as possible, and the purchased car met all the requirements that were put forward.
Experienced motorists left some recommendations for those who wish to use the services of the Ost West Auto salon (Altufevo). Customer reviews of this type say that initially you should not hope to buy a great car in the salon that sells used cars.
In any case, a car that has traveled more than one hundred kilometers and has been in the hands of one or more owners will certainly have flaws, breakdowns, repairs and possibly accidents. It is worth determining what disadvantages the buyer is willing to put up with, and what is not acceptable in any case, and starting from this list when buying.
Cons of services
Customers dissatisfied with the company's work on many points criticized the Ost West Auto showroom. Customer reviews indicate the impolite attitude of salon managers to those who want to clarify the full picture of the condition of the car and therefore ask a lot of questions. Visitors said that the experts do not disdain insults, dragging out the time with the answer and obvious manipulations of facts, and if they are convicted of this, they try to avoid responsibility in every possible way.
The management of the salon also has a lot of questions about the sales policy and the legal irresponsibility of directors for the obvious fraud of the buyer. All claims in the company are answered that their work ends with the sale of the car, and if there are complaints about the purchase, then when choosing a car it should be more thoroughly inspected.
The vast majority of customers recommend contacting other dealerships for a used car or finding funds to buy a new car, which will ultimately be more profitable than concluding a deal with Ost West Auto. Those who sold their car through this car dealership claim that the assessment of the condition of the car was not done correctly, the amount was significantly lower than the average for the market, which made the exchange for another used car completely unprofitable.
Company employees
The company is constantly expanding and the number of employees is growing steadily, the staff of the OST West Auto dealership is being filled and updated. Employee reviews characterize the company from a not very profitable side. Former managers seek to warn new colleagues that each of them will have a financial plan that must be completed by the end of each work week. Failure to comply with the plan will result in penalties expressed in a reduction in wages.
Some reviews mention that most of the cars underwent cosmetic repairs, the purpose of which was a presentable appearance, and what other quality characteristics did not bother anyone and the cost of major repairs was not carried out.
What did you like about work
In positive reviews we are talking about a friendly team that can fulfill any financial tasks, find an approach to any consumer.
It is noted that working at Ost West Auto has become an excellent school for the practice of extreme sales, stress resistance training and expanding our own knowledge base about car manufacturers and the problems of each model that has been in the car salon. Former employees talked about an opaque bonus system, delayed pay, and tight discipline. In conclusion, I would like to note that the work of the Ost West Auto salon in Moscow, both positive and negative, expresses the subjective opinions of people, each of whom has their own evaluation criteria. Therefore, to make your own opinion about the company, you need to use its services.
Helpful information
Car dealership “Ost West Auto” - sells exclusively used cars on the capital market, offers a range of related services and is located at Moscow address - Altufevskoe Shosse, Building No. 31, Building 1.
Directions by public transport:
- From the metro station "Vladykino" take a minibus No. 53, 359 (stop "Goskino Autobase"). Then you should cross the Altufevskoe highway and go between the Rolf salons to reach the Ost West Auto atalon.