Managers are one of the most sought after specialists. They bring profit to the organization for which they work.
What is a manager? Definition
Leaders, managers, administrators are called managers. These professions involve control over the fulfillment of the tasks of workers. That is, they manage a specific group of employees. However, managers are now not only called managers. Ordinary sales employees are also called something. This is because the employer wants the status of employees to make them feel more meaningful. But these workers do not really organize the work of others. They are ordinary consultants, sellers, traders. Manager status is only virtual. And it is used to ensure that ordinary employees feel comfortable in their profession. The real manager leads, controls others. He receives his salary for the effective work of his subordinates.
Account Manager. Responsibilities
The resume of many who are in search of work has in the item "Personal Qualities" information on the sociability and stress tolerance of a candidate for a vacant place.
These characteristics are excellent for the position of customer service manager. To become one, higher education and work experience are not always necessary. The main thing here is to be able to interact with customers and conduct business negotiations, know the product and fulfill labor duties. The customer service manager is looking for potential
buyers of services and goods. He makes them attractive commercial offers in order to interest the goods or services of the company whose interests he represents.
Such a specialist has other responsibilities. The customer service manager personally meets with potential customers. And a lot depends on these meetings, because it is then that all the nuances of cooperation are discussed and agreements are signed.
Engaging with existing customers is a core responsibility. The customer service manager should always keep his customers in sight, as well as maintain a customer base.
Bank Account Manager. Responsibilities
Many banks are on a daily basis looking for employees, namely, customer service managers. This is due to the fact that work in this area is not so easy, and employees need to perform various duties.
As a rule, a bank account manager performs the following work. He fulfills the sales plan, accepts and processes orders, prepares commercial offers. He also advises clients on banking products, which include loans, cards, deposits and so on, draws up documents, works with the
client base and generates reports.
At each bank, this list of responsibilities may be supplemented, reduced, or slightly different. Everywhere individually. The customer service manager can perform the following duties: he can monitor the fulfillment of contractual obligations and work to increase sales.
Mobile Account Manager. Responsibilities
Customer service managers are also needed in the field of mobile communications. It is also a difficult job, requiring endurance, patience, sociability, the ability to find a common language with customers and sell goods and services. In mobile phone stores, employees perform the following duties.
The customer service manager advises on all services and goods, sells cell phones, accessories, tablets, cameras and cameras. Connecting to telecom operators, accepting payments, working with the cashier, and maintaining reports are his main responsibilities. The manager for working with customers of cellular communications is involved in the inventory, the calculation of the goods. Keeps track of cleanliness and order in the cabin.
Corporate Account Manager . Responsibilities
Corporate clients are legal entities. They are a tidbit for business. A corporate client manager interacts with them.
He performs the following duties. It is engaged in the search for developing firms that will be interested in the offered goods and services, conducts surveys, draws up proposals, personally meets with potential customers, participates in exhibitions and events, negotiates, concludes contracts, works with documentation, maintains long-term relationships with key customers, conducts business Correspondence, makes reporting work done.
The list of responsibilities may be supplemented or simplified. It all depends on the requirements of the employer and the scope of the company.
What qualities should a customer service manager have?
This work is related to interaction with people. Therefore, the main quality of a client manager is the ability to find an approach to any person.
Other characteristics are also important. This is sociability, stress tolerance, activity, mobility, knowledge of the goods and services offered, literacy, ability to conduct business negotiations, accuracy, punctuality. The list of qualities can also be supplemented with knowledge of foreign languages, especially English.
The client manager should be able to work with a personal computer, office equipment, know office and other programs. Their list depends on the field of activity.
Advantages and disadvantages of working as a customer service manager
Like any profession, this one also has its drawbacks and advantages. If we talk about the benefits, then they can include the fact that the customer service manager can build a good career, thereby becoming in demand and receive decent wages.
This profession is suitable for those who like to lead an active life, are not afraid of communicating with a large flow of new people, are able to attract, interest in goods and services and sell them.
If we talk about the shortcomings, it can be noted that wages directly depend on the number of transactions concluded and their amount in monetary terms. Therefore, if the month has not been successful, then the client manager will receive only a salary, as a rule, the minimum.
Another disadvantage is communication with conflicting clients. If they are unhappy, then the customer service manager is to blame for this, whose duties are precisely to resolve the differences. Psychologically, this profession is not suitable for those who take everything to heart. Here you need to be able to listen, find a way out and not lose your temper.
Creating a resume customer service manager
This profession is in great demand in the labor market. After all, we live in a capitalist world where sales skills are necessary for survival. If you have not been frightened by the above responsibilities, the customer service manager is a promising profession, and you could become one.
To interest employers, you need to create a good resume. In your personal qualities, indicate those that are more suitable for the item "Responsibilities". A client account manager for a resume can add positive feedback from past employers if he has a good relationship with them. It is also worth pointing out all the skills that you possess. Also write about your experience in other jobs, practices where you worked with clients. This will be a big plus, as it will show the employer that you already had experience in business negotiations and are not afraid of communication.
If you have any achievements in school, in practice, in past work, then also write about them. Thus, you will show yourself as a person with an active lifestyle.
Write your resume correctly, especially pay attention to words and phrases that are directly related to the activities of the manager. For example, mistakes are often made in the word “contracts”.
Complete your personal information with a business photo with a neutral background, where your face is clearly visible and there are no strangers. Before submitting your resume, check it for errors, see if you entered your details correctly so that you could probably be contacted.