Why is everyone now buying a mobile phone? Of course, modern smartphones have a phenomenal feature set. Using the Android operating system, a phone can easily turn into a player, video player, game, or, say, a powerful calculating tool using the right applications. However, the most basic function of any phone is the ability to make calls. But what if the error "An error occurred in the application com.android.phone" pops up and the phone stops ringing?
Primary function
The initial function of any phone was one - to call. With the technological boom and the colossal development of the mobile industry, nothing has changed. Although this is not noticeable behind tons of Android applications and rich functionality, the main function of any phone is still calls and communication. And with the loss of this function, the phone automatically ceases to be a telephone, but becomes a multimedia device with the functions of playing music and video, reading electronic books, launching applications and games.
The fact that the function of making calls has stopped working is signaled by a window with the inscription "an error occurred in the application com.android.phone" when trying to open the phone book. There may be several reasons for this:
- a malfunction of the Phone application or its cache clogging;
- damage to this application by virus or by the user.
The first thing to do is just restart your smartphone. It is possible that as a result of the intensive use of many different programs and applications in a row or at the same time, the "Contacts" system function could fail. If the problem is just that, then rebooting should fix the problem. At the very least, this is the most basic thing you can do to fix a malfunction.
Reboot gave nothing
If after a reboot, when you try to open the phone book, the error "the com.android.phone process is stopped" pops up again, then you need to understand what the problem is and "treat" the phone. The first thing you can think of in this situation is the clutter of the Phone application with cache and temporary files.
In this case, the problem is fixed quite simply: you need to clear the cache and delete temporary files. Open the smartphone settings, go to the "Applications" section. Here you need to switch to the "All" tab and find the application called "Phone". We open it and see two buttons below - "Clear Cache" and "Erase Data". We push both in turn. Also, it will not be amiss to get rid of temporary files in the entire mobile device. Specialized utilities such as Ccleaner or Clean Master can help with this . After cleaning, restart the smartphone and try again.
The problem "an error occurred in the application com.android.phone" still remains
In the case where the previous method did not help, it is worth trying something else. For example, cancel synchronization of date and time with the Internet. Very often, this method really helps. This is done as follows: go to Settings, find the "Date and Time" section, in which you need to uncheck the box next to "Network Date and Time". As before, we reboot the phone and try again to get into contacts. I hope this time the com.android.phone error disappeared (fly or any other brand of smartphone has finally returned its primary function). If not, then we act like this.
Download the dialer application
If the native "dialer" cannot be restored, you will have to replace it with something. We go on Google Play, we find the extraneous application for calls, we install. Now you can call again.
If there is no Internet access, you can download the application to your phone from a computer. It is done like this. First you need to download the apk file, i.e. "dialer" installer from any application site. However, you need to be extremely careful and not download the utility with viruses. To do this, carefully read the description of the program and reviews. If there is even the slightest suspicion of the installer’s insecurity, close this site and open another (there are plenty of them on the network). So, the installer downloaded. Now you can go in two ways:
- Just dump the .apk file to your phone via a USB cable or any other way. After we open it on the phone and install.
- Install InstallApk on the computer. We connect the gadget to the PC, run this utility and download the “dialer” to the smartphone.
Now there is a dialer. However, this is a temporary solution. In addition, the process phone.android.com may still interfere with the normal use of the device. Therefore, it will be most useful to put the standard "Phone" application in order.
Drastic measures
Not only with the error "The process com.android.phone is stopped", but also from all troubles it helps to return to the factory settings or backup. Backup is a function to restore the phone’s system by returning to the factory settings using the OS backup. This is done as follows. Settings open, where you can find the "Recovery and reset" section. There is such a fad as "Reset to factory settings." We click on it and wait until the process is over.
The only minus of the reset is the complete deletion of the user's personal data from the mobile device. That is, all contacts, passwords, Wi-Fi networks will be deleted. Therefore, in order to save this data, you need to synchronize with the Google system. It will also be very useful to back up your contacts on a memory card or in the same account. When all the important data is backed up, you can start the recovery process with a reset.
Also, if an error occurs in the com.android.phone application, a flashing of the operating system may solve the problem. True, this is the most extreme option, they resort to it only if even a dump is not able to help. In addition, to do it, you need to have certain skills, otherwise you can only harm the mobile device.
Couple of tips
To stop the com.android.phone process from happening, you need to be careful about your phone. It’s not worth downloading everything in a row it is not known where, otherwise you can pick up a virus that will disable the “Phone” application. Also, do not forget from time to time to clean your gadget from temporary files that clog the system and prevent it from working normally. It is still extremely undesirable to run a large number of games and applications at the same time, as this can cause RAM overload, as a result of which “brakes” and malfunctions of some system applications may appear.