About the restaurant "Teremok" reviews by the employee can be found mostly negative. Despite the fact that the number of vacancies this employer offers is regularly large enough, this cannot but alarm. In the article, we will thoroughly understand what kind of catering establishment it is, what complaints workers have about it, how well they are justified.
Restaurant "Teremok"
Let’s figure out what options for rest and food are offered by the Teremok restaurant. Employee reviews will help you better understand what this company is worth.
Teremok is positioned as an institution that adheres to a modern and universal approach to organizing fast food, especially emphasizing that this is not fast food, but a format that is known in the West as fast casual (a term that originated in America).
It implies a level of service lower than in a restaurant, but higher than in a classic fast food chain. At the same time, guests make an order at the counter or counter, and the waiter brings dishes to their table. Such establishments also differ from fast food in stylish interiors, the ability to prepare individual dishes for each client. At the same time, fast casual has much in common with fast food chains. First of all, this is an operational service, a concise menu, a networked way of organizing a business, if possible, use franchising.
The "Teremka" argue that the staff does not sacrifice taste and quality in their desire to fulfill as many orders as possible. The principles on which the work is based are naturalness, freshness, traditions, respect for customers and their time.
What can they offer?
This restaurant offers a very diverse menu for visitors, which includes a large number of positions. First of all, in the "Teremka" offer a wide selection of pancakes. For example, among hearty options there is a pancake burger with a juicy beef cutlet, cheese and bacon, a pancake "Ilya Muromets" with mushrooms and boiled pork, a pancake "Italyano" with sun-dried tomatoes, a pancake "Sea hero" with light-salted salmon, herbs, sour cream and cheese .
Great selection and sweet pancakes. Among them, it is worth noting a pancake with banana and chocolate cream, with cherry jam, pancake "Cheesecake" with sweet curd filling.
The menu also has full homemade lunches. For example, "Hearty" includes mushroom soup with chips, double pancake with ham and cheese, tea.
Separate sections are devoted to cereals, for example, buckwheat with ham and cheese is offered. Cheesecakes are served with a sweet filling of your choice or sour cream, and dumplings are prepared from selected beef.
Location
The Teremok network is now very widespread, especially in Moscow and St. Petersburg.
In the Russian capital there are 26 restaurants with a lounge, one street module, 90 restaurant yards and three cafes. In the Moscow region you can find these institutions in Lyubertsy, Mytishchi, Domodedovo, Kotelniki, Zheleznodorozhny, Lytkarino, Elektrostal, Orekhovo-Zuevo, Reutov, Balashikha, Krasnogorsk, Pushkin, Sergiev Posad, Odintsovo and Khimki. This network is also widespread in Krasnodar, where there are six food courts and two restaurants with a lounge.
In St. Petersburg there are 51 restaurants with a hall, 44 street modules, one pavilion and 38 restaurant yards.
At the same time, the management of the network, where the employees' reviews about Teremka are sent, is located in Moscow at Zubovsky Boulevard, building 22/39, on the sixth floor. Nearby is the metro station "Culture Park". These are guidelines if the consumer has a desire to contact the management. Contacts of the organization are published on the official website of the company.
Guide
The founder and head of the company is Mikhail Goncharov. It is known that the entrepreneur was born in 1967 in Moscow. In 1990 he graduated from the Department of Cybernetics and Computational Mathematics of Moscow State University. During perestroika, he was interrupted by casual earnings at a cold factory, vegetable warehouse, and even participated in a student cooperative that specialized in window cleaning. Goncharov was engaged in the search for an order for a certain percentage.
In the fourth year of university, he was engaged in the wholesale of video and audio equipment, supplying it to Moscow stores. In 1991, he became the commercial director of Tempinvest, and in 1995 founded the company Elastika, where he was general manager. Both firms fell apart during the 1998 crisis.
After Goncharov lost his business, he founded the Teremok-Russian pancakes company for the remaining money. The idea came to him when he saw pancake stalls on the streets of Paris. At that time, there was no competition in this segment in Russia. Mikhail specially went to France to study the features of this business, learned recipes and the intricacies of making pancakes, fillings, the composition of the test. There was an option to start working on a French franchise, but Goncharov refused him, deciding to establish his own network.
The first two kiosks on wheels appeared on Maslenitsa, after Goncharov’s business plan was studied by Moscow Mayor Yuri Luzhkov. Since 2003, the company began to open restaurants on food courts in large shopping centers. Currently, a total of about 300 food outlets operate in Russia, two more are open in New York. The annual turnover of the network is about 8 billion rubles.
"Teremok" has repeatedly been among the best fast food companies in Russia. Recently, there have been problems on the network. Experts note that the decline in revenue continues for the third year in a row. Because of this, the network constantly has to reduce losses, close outlets that bring low profits. So, at the end of 2017, Goncharov himself on his Twitter wrote that if the advertising budget laid down for next year does not help, this will mean the collapse of the entire business. Potential suppliers can offer their products to the deputy manager Andrei Narkevich, Tamara Mori, head of the restaurant chain press service, is responsible for many other issues.
Product quality
The quality of products is most often evaluated by visitors. Mostly negative and sharply negative reviews are found. Why is this happening, will help to understand the reviews of employees of the restaurant "Teremok".
The guests of this food network note that it is often necessary to face the fact that the portions are much smaller than in previous times, for example, when ordering complex dinners. In addition, the dishes themselves leave much to be desired. Chicken comes across dry, and lunch itself is served cold.
Pancakes, which are considered the pride and hallmark of the institution, also do not always succeed. Often visitors write that the dough regularly turns out to be just rubber, and there are a lot of black husks on the plate due to the fact that the pancakes were cooked on a burnt stove.
At the same time, there are also positive reviews, but even in them it can not do without a fly in the ointment. So, they praise the institution for the novelty - pancakes "Mushrooms with potatoes", and immediately note that the cheesecakes have frankly soured. They are served tasteless and dry. All this suggests that the company has certain problems with the quality control of its products.
You can also find reviews in which visitors even complain that they found hair in pancakes, after which there are serious doubts that all the sanitary norms and rules are strictly observed in the institution’s kitchen.
Jobs
A chain of restaurants regularly offers a fairly large set of vacancies. Often, vacancies are open for a commodity picker, a loader, a day and night shift cook, a cashier cook, a pancake cook, an installer builder, a territorial sales manager, a sales equipment technician, a cleaner and an electrician.
Employee feedback on work at Teremka in Moscow and other cities will be discussed in detail in this article. For example, a loader is offered a salary of 38,500 rubles with a trial period of three months, a schedule from 8 to 20 hours, work clothes and free meals.
The cook of the day shift can count on a salary of 50,100 rubles with a schedule of three days in three (work from 8:00 to 20:00). The salary of a cook-pancake starts from 40 000 rubles a month. At the same time, the employer notes that it is not even necessary to have work experience, they are ready to train everything on the spot. Preliminary free courses last six days. All vacancies are filled out by employees in accordance with labor laws, promising career growth, free meals and uniforms, while nonresidents are even willing to compensate for the cost of living in a hostel.
The builder-installer in Teremka can count on a salary of 43,000 rubles. Schedule 5/2 from 9:00 to 18:00. The essence of the work is to carry out operational cosmetic repairs. The salary of the territorial manager is 55,000 rubles for a trial period, and after official registration of 80,000 rubles with bonuses for fulfilling goals. A cleaning lady is promised 39,500 rubles a month, and an electrician up to 40,000 rubles, depending on the number of worked shifts.
Real impressions of workers
The feedback from Teremka employees is not encouraging. Many advise against contacting this company. In the reviews of the employees of St. Petersburg about Teremka, the only positive thing is that they learn how to quickly and well make pancakes. But there are much more minuses, and at first nothing portends future failures.
At the interview, they outline everything in the rainbow colors. But in fact, none of this is confirmed, according to reviews of Teremka employees in St. Petersburg. For example, cashier chefs note that cheating begins when salaries are accrued. Instead of the promised 30,000–40,000 rubles after completing the training, the first category is assigned, the salary of which is only 20,000 rubles. To get the second category and a salary of 30,000 rubles, you need to pass a special exam, you can do this only after two months. In the reviews of Teremka employees in St. Petersburg, the main complaints are related to the fact that they do not warn about this during the initial interview and hiring.
Learning process
Even if the new employee decided to tolerate a salary of 20,000 rubles in the first months, then learning everything to pass the exam successfully will not be easy for him. The reviews of Teremok Invest employees indicate that learning to cook is very problematic, as you have to stand at the cash desk all day, and you get into the kitchen only occasionally.
In addition, employees are constantly fined, money is calculated from their salaries, they do not provide payroll sheets, notifying only how many hours a person worked this month.
Some negative feedback from employees about working at Teremka in St. Petersburg deserves a team atmosphere. According to the staff, real hazing reigns in the institutions. Workers who are higher in rank constantly raise their voices for new employees, reproach them for everything, and the manager only pretends that he is solving problems, in reality, letting it go.
Absurd rules
In the reviews of the employees of Teremka in Moscow, the majority complains about a huge number of meaningless and difficult to follow rules. Many of them seem absurd to workers. At the same time, for the slightest violation of a new employee, a fine awaits, as a result, a small salary is reduced even more. The only plus that Teremok employees recognize in the reviews is that they are too willing and happy to work here. True, very soon many understand why this is happening.
The employer is not completely frank when a job promises employment in accordance with the law. According to the employees of Teremka in Moscow, the salary here, as they say, is “black and white”. Moreover, the official white part is much less than half.
In general, almost everyone complains about a low salary, then went through work in this company. The only thing they pay money without delay and in a timely manner. At least in this the employer does not deceive, fulfilling his duties.
In the reviews of employees about working at Teremka, many note that the first impression is extremely positive, at first you expect a lot. Among the negative aspects of cooperation in this company, it is also noted that over time, employees begin to regularly transfer from one location to another, without giving anything to really finish to the end.
In addition, in almost every review of employees about the Teremok group of companies, one can find outrage inadequate administrators who actually control the work on the spot. As a result, no promised career growth is obtained, and the current salary is indecently low. For example, one of the cashier chefs for 15 shifts of 12 and a half hours each was paid only 26,500 rubles.
Staff turnover
As a result, it is not surprising that many are not able to work in such an organization for even one month, employees of Teremka emphasize this in the reviews. Making pancakes during such long shifts is really hard. You have to spend 12-16 hours on your feet, this is not taking into account the time spent on the road from home and back.
Of course, everyone is provided with free courses. For example, in St. Petersburg their duration is four days. All this time, for 11 hours, they master the technology of frying pancakes, teach their composition and options for additives.
In order to pass to the first category, you need to cook all the pancakes that are on the menu of the institution. The exam is to be taken in the kitchen of the restaurant itself. After that, in case of successful delivery, the employee receives a rate of 165 rubles per hour. After deducting income tax at such a rate, he receives about 25-26 thousand rubles a month, which is much less than the amounts promised in the announcement of the new employees.
In addition, for such money you have to do a really difficult and thankless job. At peak hours, you have to stand by the stove for four to five hours, without the opportunity to leave for a minute.
True, some employees emphasize that they treat customers with care. In the kitchen they use exclusively high quality products; they relate to the preparation of dishes and their quality control with increased attention. You can not say about the attitude towards the staff.