For those who plan to engage in business related to the sale of clothing, shoes or any other consumer goods (except food, medicine), recruitment and training of personnel becomes a necessity. What should be the job descriptions of the sales assistant to help organize the work correctly?
Key principles: consistency and consistency!
Note that the job description of a clothing sales assistant and employee, for example, a chain store of products can vary significantly! Therefore, you should not look without printing out the first information that appears on the Web and hand it over to a new employee! Remember this! Although the documents available on the Internet can be taken as a basis.
The job descriptions of the sales consultant should include the following qualifications:
- the required level of education;
- work experience or internship.
Also, provisions should be included in this document on what should become the basis of the seller’s labor activity. As a rule, this information is entered in the job descriptions of the seller-consultant in the form of such a list of items:
- knowledge of regulations and internal documents of the company governing the work;
- following the rules of the work and rest schedule (start / end time, lunch, smoking, etc.);
- Possession of information obtained at the trainings, from teaching materials, etc.
- timely familiarization with orders and orders in force within the company;
- Confident knowledge of the principles of ethics of communication with customers and management;
- understanding of the conditions in which the goods should be stored, and the permissible handling of it;
- knowledge of the provisions set out in the job description.
Next, you must specify how the seller should be dressed. If you want the employee to be in the trading floor exclusively in uniform, indicate this (as well as liability for non-compliance). You can write everything in the document: shoes, hair, makeup, manicure. It is clear that in a perfume shop, a consultant with African braids and Gothic-style make-up is not particularly appropriate. It is more correct to prescribe and coordinate this initially than to make enemies in the face of employees who have not become permanent!
Mandatory item - responsibilities!
All job descriptions of the sales consultant should include information on immediate responsibilities. That is, you must specify the following:
- the seller must accept the goods, conduct an inventory, timely change the price tags if the price of products in the price has changed;
- monitor the condition of the shop window and the workplace;
- create orders for the delivery of goods from a warehouse or from suppliers;
- provide timely reports on their work, make suggestions regarding improving the quality of services provided.
The job descriptions of the seller-consultant cannot be called complete, which do not indicate requirements for maintaining confidential data that may constitute a commercial secret. If this item is not, there will be no one to file a claim.
What about rights?
The seller has the full right to the following actions:
- the requirement to create the conditions necessary for the full implementation of duties;
- discussion of working conditions and wage levels;
- reports to senior management on what is identified in the process.
A particularly important point: the job description of the seller-consultant-cashier, who should be able to work with a cash register, PC, terminals. It may require some other specific skills. Clearly spell it out!
Instead of a conclusion
Before issuing the instructions to the seller, you should read it carefully and impartially. Are there any points that contradict each other and the law? Is the information written too abstruse (with an abundance of terms and professional jargon)? It is best to print out the finished manual and read it yourself, and then ask a few people about it, who can make valuable amendments!
Have a good work!