The productivity of employees depends on their psychological state. If a person is uncomfortable in the team, he will not be able to quickly and efficiently cope with the work. Stress management is an activity that is actively carried out at large enterprises. Experienced leaders independently or with the help of psychologists assemble a team that functions well as a whole. And also the director or chief manager ensures that employees are not burdened with any personal or production problems.
Definition
Stress management is a whole science that studies the interaction of people and their internal state. In simple terms, the goal of this method of regulation is to eliminate personal and production stresses that every employee has from time to time. The concept of stress management appeared relatively recently, in 2000. Today, many programs and methods that are applied at thousands of enterprises are aimed at combating stress. Thanks to the work of a psychologist with every employee who needs help, as well as thanks to general seminars, employees feel better, which means they work more efficiently. Stress must be dealt with as soon as it appears. If you miss a moment, stress can quickly turn into depression. And getting a person out of depression is much more difficult than helping a rhinestone to solve a problem.
Causes
Stress management is the art of healing human souls. Stress is a consequence of the problem. If there is a consequence, then there must be a reason. What are the most common causes of stress for employees?
- Excessive workload. If a person does not have time to rest and relax, drink tea or chat with a colleague, he will feel depressed. Stress is born from an overabundance of work that hangs around the neck, like an invisible stone that pulls an employee into a whirlpool of gloom.
- Second job. Lack of cash makes a person think about additional sources of income. One of the causes of stress in management is the employee having a second job. The thought of the problems that haunts a person every day, scares and drives into depression.
- Adverse atmosphere in the team. Employees must be on friendly terms, otherwise their joint activities will be in question. People who cannot find a common language will constantly scandalize and decompose a healthy atmosphere in the team.
- Lack of development and career growth. A person must be confident in his bright future. If he does not even have the chance to climb the career ladder in the long run, he will not work at full strength and will not strive to fulfill the tasks assigned to him.
Control
Managing people is a difficult task. It is necessary to bear responsibility for all decisions made, and also make sure that employees feel good and do not become depressed. Stress management is a set of techniques that allow, thanks to a certain set of actions, to establish good, long-term relationships in the team.
- The atmosphere in the team. The first point of the stress management program is to create a favorable relationship between employees and management. Thanks to the friendly atmosphere, support and mutual assistance, people will work more efficiently and, therefore, more productively.
- Distribution of responsibility. A person should understand the area of his competence and not be afraid to take responsibility for his actions. If an employee is well-versed in his specialization, he will not have problems with responsibility.
- Knowledge of duties. Stress management is to ensure that each employee knows his task well and can complete it on time. If you give a person a vague assignment, then you should not expect a good result.
- Equal division of labor. Each employee should know what he is doing and what he will get for it. Nobody wants to do extra work. Therefore, it is necessary to reasonably and fairly distribute responsibilities among the members of the team.
Employee classification
The human resources manager, when hiring a person, should pay attention not only to the abilities and competence of the future employee, but also to his ability to cope with stress. How can people be classified?
- Stress resistant. People who manage stress well can work in positions of responsibility. They will not have problems with the fact that they are afraid to take responsibility or will not be able to resolve any scandal.
- Amenable to stress. A person who cannot always overcome his emotions is not well suited for the role of leader. But here you can take him on the role of an ordinary employee. If the employee is not constantly stressed, he will be able to cope well with his duties.
- Not stress resistant. People who do not know how to control their emotions are not suitable for working in a friendly team. Scandalists will demonstrate their character for any reason, so it is better not to hire such persons.
Team selection
A good leader knows how to normalize relations in a team. What needs to be done?
- Find a leader. Among the employees there will always be an active person who will be better than others in understanding their profession. He will be active and sociable. Such persons must be made unofficial leaders. Such individuals will be able to eliminate conflicts or prevent their occurrence.
- Leader must be alone. You should not take in one working group or a team of two people endowed with leadership qualities. They will constantly scandalize and find out which one is cooler.
- Do not hire outsiders. Passive individuals who do poorly with their tasks and are always dissatisfied with life, are pulling the whole team to the bottom. Such people corrode a positive attitude and always try to create unnecessary problems.
Conflict Resolution
People cannot constantly exist in peace and harmony. There will be conflicts between employees from time to time. Disputes can be resolved using standard conflict management techniques. Stress management is a real art. The manager needs to act according to a clearly defined plan.
- Find the instigator of the dispute. There is an attacker in any conflict. When both employees are in a hot state, it is difficult to find the instigator. But an experienced leader or leader must be able to identify a scandalous person, in order to subsequently carry out educational work with her.
- Find out the motive of the dispute. Any conflict situation has a reason and an occasion. To resolve the conflict, you need to find the true cause. Often it will not lie on the surface, and in order to get to it, you will need to try.
- Come to a peaceful resolution to the problem. Any conflict can be resolved peacefully. Employees must not be allowed to fan a dispute and become personal.
Relaxation
The cause of most conflicts and stresses in management is the excessive workload of employees. To normalize work, you need to introduce small breaks. Lunch break cannot compensate for normal rest. A person must unload his head every two to three hours. It is difficult to work in constant tension for half a day. For this reason, experienced managers introduce 10-minute breaks in the activities of employees. A person can have tea at this time, chat with a colleague or go for a walk around the enterprise. The change of activity allows you to quickly restore brain and physical activity, as well as improve the moral condition of the individual.
Feedback
The basis of stress management is to satisfy the desires of employees. There will be less discontent in the team if people see the boss’s concern for the subordinates. What can concern be? You should occasionally conduct a survey among employees about what exactly people lack in the workplace. It may be that workers want to drink from time to time, and going to the kitchen and pouring water from a kettle is not always possible. Solving a similar problem will help installing the cooler. Maybe in the afternoon people lose their ability to work and would not mind additional energy sources. In this case, it will be possible to install a coffee machine in the working kitchen.
Relaxation
The constant race exhausts a person greatly. Sometimes you want to lie down and do nothing. Employees should be given the opportunity. If the company’s premises are large, one of the rooms can be reserved for a resting place. Install cozy chairs and sunbeds in such a room. During his break or a short rest, any employee can lie in the room and meditate. The main thing is to correctly indicate the purpose of the room. In such a place you can not use gadgets, eat or talk. The darkened place is intended for solitude or fast sleep, and not for friendly gatherings.
Work with a psychologist
The nature and causes of stress management lie not only in problems at work, but also in personal troubles. Not all employees have the time, strength, desire and ability to visit a therapist. If such a procedure is mandatory, people will go to a specialist. The psychologist at the enterprise will be able to resolve both industrial conflicts and personal hostility. The specialist will help employees overcome their fears and phobias, successfully overcome the crisis or depression. Such sessions will reduce the stress level of each employee, which in total will help the team better understand each other.
Having personal plans
Everyone should understand what he is striving for. Any employee should see career prospects. Personal ambitions help a person to work better and more productively. Due to his own will, the employee will take advanced training courses and will gladly listen to specialized lectures. If a person has no prospects, he will have nowhere to strive for. A good leader should understand psychology and motivate a person with what is personally paramount for him. Someone wants to find a good financial condition, someone seeks recognition, and someone seeks continuing education.