Many people know the company for the production and installation of plastic windows and doors "Eco-window". Reviews about her are different. Nevertheless, the company has achieved great success in the construction services market, and few manage to develop a business from scratch in this area. For this, it is important to be able not only to attract customers, but also to retain them. Let's talk about whether Ecookna has managed to become a reliable partner in the eyes of our clients who will not let you down, do their job honestly, quickly and at a reasonable price?
About company
The history of the development of the company cannot but arouse respect. 14 years ago, the company was created by novice entrepreneur Filonenko Andrey Vladimirovich. Initially, it was a small workshop for the installation of plastic windows. Only 8 employees worked in it. Today the company "Eco-window" is a large center for installation, repair, decoration of windows and doors. The area of the production base located in the area of Sergiev Posad is 15 thousand square meters. m
70 sales offices were opened in Moscow, Vladimir, Nizhny Novgorod Region, Tver, Yaroslavl, Ivanovo. The company employs 700 employees. According to the results of 2015, Ecookna became the laureate of the international environmental award e3Awards 2015. According to the version of the independent industry center O.K.N.A., this company is one of the 20 best Russian companies for installing windows and doors. The Ecookna company is engaged in several types of activity:
- Production, installation, window design.
- Repair and decoration of balconies.
- Installation of winter gardens.
- Production and installation of doors.
Reviews about the company "Eco-window" confirm that sales managers actively offer each of these services. We will tell you more about the items of the "menu" of the company.
Window
Installation of windows - this is perhaps the main activity of the company "Eco-window". Customer reviews say that the company can order double-glazed windows home, to the cottage, to any premises for production purposes. The product range includes windows made of plastic, wood, aluminum. They are always made in the right sizes. The Ekookna company works with the VEKA and Rehau profile systems known on the market.
The necessary parameters are determined by a specially trained and certified attester. He goes to the customer for free. Professional managers talk with customers to find out what to consider when designing a window. The following questions are mandatory to be clarified:
- How well is the room heated?
- Is the room light or dark?
- On which floor is it located?
- Do I need protection against hacking?
- Are mosquito nets required?
As a result, the Ecookna company offers turnkey solutions for country houses, children's rooms, rooms in which people suffering from allergies live, work, apartments and offices on the ground floor. What does it mean? In the rooms where, for example, young children live, windows are installed with a removable handle, mosquito net, and a safe double-glazed window. The transparent part is covered with a protective film. Therefore, the window is difficult to break. Even if the glass is damaged, the fragments do not fly around the room, but remain inside the transparent bag.
The Ecookna company also offers various accessories: handles, locks, ventilation valves, opening systems. Which is very convenient, the company can immediately order spectacular shutters or rolling shutters for a new window. Glass cutting, decoration and pre-sale preparation are carried out at the Eco-window production base (Buzhaninovo). The reviews describe that the place for the location of the company was chosen environmentally friendly. Near the building of the enterprise there is a large field on which livestock grazes. No wonder the name "Eco-window" stands for "Eco-friendly windows."
Window design
The company "Eco-window" offers not only to install a new window, but also effectively design it. Glass can be decorated with film (inexpensive option), and layout, stained glass, rhinestones, diamond facets. The catalogs of design options look delightful on the Ecookna website. Customer reviews on this topic, however, are rare. Those who manage to find praise the rich assortment and beautiful design of the products.
Doors
The Ekookna company also offers doors: entrance and interior. Among them there are very elegant. In the company's catalogs there are sliding and swing doors for offices, banks, boutiques, restaurants, fitness centers. Thanks to attractive offers from Ecookna, it becomes clear how important the entrance group plays in the overall interior of the room.
Balconies
It is very convenient when one company offers to perform a full range of works related to the repair of a balcony or loggia. Modern women and men no longer want such an important part of the apartment to be used simply as a warehouse for storing unnecessary things. Many homeowners with a loggia are often looking for a reliable company that can be entrusted with the important work of glazing, insulation and at the same time finishing the balcony.
Specialists of the Ecookna company render all listed types of services. Warranty for installation work is provided up to 5 years. Very high-quality balcony repair services are provided by the Ecookna sales office (Pushkino). The reviews contain information that the managers of this branch communicate with visitors competently, easily understand their needs. The team of masters works clearly and harmoniously.
Service Quality Reviews
How well do the rest of the Ecookna offices do the job? Reviews are different. There are clients who were very satisfied with the service provided. They report that the windows and doors that the Ecookna workers brought and installed were distinguished by good heat and noise insulation. For many customers, it is important that the double-glazed windows are made of profiles of high-quality brands Rehau and VEKA. Many people who themselves are a little versed in plastic windows carefully examined and checked the quality of the installation. No flaws were found. As a result, almost all customers were satisfied.
However, there are negative reviews about the quality of work. One of the customers shared, for example, the story that the window was brought not in size. It was adjusted to the opening with a large amount of mounting foam. The client appealed to the Ecookna company with a complaint, but the experts who visited her concluded that the work was done in accordance with the standards. The customer has an unpleasant feeling that she was deceived. Other customers also report that glass units for installation brought low-quality: with damage, scratches. It seemed that the windows and doors were already in use. One family demanded to replace the double-glazed window 5 times, as more and more new defects were discovered. One of the clients expressed the view that the quality of work depends on the team. He contacted the Ecookna company several times. The installers were changing. Each team carried out the order with its own level of quality.
What other customer reviews are there about Ecookna? Moscow is the city in which the company accepts perhaps the largest number of orders. One of the residents of the capital left informative negative feedback on how the installers did the work. He showed photographs that confirmed the defects he described. During installation, the windowsill was damaged. It left a few scratches and chips. Appearance turned out to be sloppy due to liquid rubber smeared at the edges. In addition, the client was outraged that the threshold was not set at the door from the loggia. The workers replied to his complaints that they had to be warned that he was needed. Instead of the threshold, they put a curved piece of plastic that looks messy.
About deadlines
Installation time for plastic windows is 5 days. Double-glazed windows of rarer types are brought and mounted for 21 calendar days. So it is written in the contracts. Do orders come true soon? Positive feedback has it that Ecookna employees are fast. Clients often received a ready-made plastic window on the third day after the contract was signed. Wooden and aluminum structures are usually installed within two weeks.
One client, however, left an angry review: 5 weeks had passed since the signing of the contract before the work was completed. The installers came three times during this time. The first two times, workers forgot to bring along some of the details necessary for installing windows. In one case, they canceled the meeting 15 minutes before the agreed time.
About pricing
On the website of the Ecookna company approximate prices for windows, doors, and accessories are indicated. You can find out the exact cost by consulting in the office of the company. The amount in the check depends on many factors:
- window or door sizes;
- double-glazed window brands;
- its thickness;
- quantity and cost of hardware;
- additional options.
Are the single prices set by the central office of the company democratic? As already mentioned, the location of the main branch of Ekookna is Sergiev Posad. Customer reviews make it clear that the services of the company are relatively inexpensive. Many customers considered offers from different companies and chose Eco-window because of the lowest price. The client who ordered the wooden windows commented that it is for this type of product that the difference in cost is enormous. She was satisfied with the price offered by the Ekookna company (Sergiev Posad). Customer reviews also report that they were given good discounts for repeated orders and in case of any shortcomings.
In the negative comments there is information that the different cost of the work was called the manager and measurer. One of the customers also expressed dissatisfaction with the fact that 300 rubles were taken from him for the delivery of the material, although at the beginning it was stipulated that this part of the service would be free. Another family, who wanted to purchase inexpensive windows with the installation, could not reach an understanding with the manager. The representative of Ekookna firm persistently offered to purchase a more expensive product, not taking into account the financial capabilities of customers.
About service level
Positive feedback is often found on the quality of service at Ecookna. Many customers say that employees are polite and helpful. Managers and measurers explain in detail and in an accessible form all the important nuances associated with the installation of a window or door. Employees are very competent and always recommend which model is best to choose and why. But there are also negative reviews. One of the clients contacted the company’s office in Mozhaisk. He said that he was met by an employee who "is not particularly versed in windows." The company’s representative insistently proposed to record the customer “for measurement”, although he was going to purchase the goods only six months later.
The service department at Ekookna analyzes the complaints. Quite often, responses to negative reviews appear on the network. In the situation described above, the company reported that an internal audit was conducted. Responsible employees found out exactly who was talking with the client. It turned out that the sales manager was absent that day and was replaced by the head of the department. In connection with the complaint, the boss expects re-certification and passing an exam on the ethics of communication with the client.
There is also a negative review from a client who wanted to install a Rehau brand window in the apartment. The customer trusts only this German manufacturer. Initially, the manager assured that the double-glazed window will definitely be Rehau. As a result, they brought and installed a window for another company, little known on the market. As it turned out, the mark of the double-glazed window was not indicated at all in the text of the agreement. The employees replied to all complaints that they had to read the document carefully and that no one knew anything about the client’s wishes.
An important point in the service associated with the installation of windows is the cleaning of construction waste. Reviews about the company "Eco-window" contain information that the installers at the end of the work take out production waste to the stairwell. Further, the client either delivers the garbage to the tank on their own, or pays a “tip” (about 200 rubles) for the installers to do this. Sometimes employees of the Ecookna company provide this part of the service free of charge as compensation for any defects made during installation.
On the reliability of reviews
Some customers are of the opinion that many reviews of the company "Eco-window" in the network are unreliable. Customers claim, for example, that it is impossible to leave a negative review on the company's official website. However, company employees respond: negative opinions, if any, are also published on the site, although not immediately. Each review is moderated. Negative feedback is analyzed in detail. An official investigation is carried out for each case.
It is no secret that customers dissatisfied with the work of the company often try to express their opinions on different sites. Therefore, before contacting a particular company, it is useful to study several portals that publish reviews. Now the Flamp service integrated with 2GIS is becoming very popular. Companies are added to the program directory not by visitors, but by site administrators. Therefore, there is less risk that you will receive information about a non-existent company here.
This applies, for example, to this company. So, Novosibirsk does not express negative opinions about the Ecookna company. The reviews on Flamp do not contain information about this organization at all. Why? Just because there is no branch office in this city. In Novosibirsk, there is another company with the name "Eco-window", which collects orders for the installation of windows and doors. Reviews about him are both positive and negative. However, the Ecookna service department gave an official comment that the company in Novosibirsk is their competitor, not a partner.
Employee Reviews
Is Ecookna attractive as an employer? Employee reviews about the company are more often negative. Workers report that the salary is small and often delayed. A significant proportion of remuneration for labor is paid informally. The working day takes place in a tense atmosphere. Many managers disrespect subordinates. Employees are regularly fined, and, as a rule, it is not clear in connection with which violations.
A former employee of one of the divisions of the company said that every 2 months the team of sales managers is almost completely changed. Almost the entire department is fired to immediately hire other employees. Moreover, wages are simultaneously delayed for these two months. This means that the specialists leave, having actually worked for the company 60 calendar days for free. There are also many negative comments about the fact that many processes in the enterprise are not well-defined. Training for new employees is superficial. Therefore, in many situations it is difficult to figure out how to act correctly. Information has to be collected bit by bit, in consultation with colleagues from other cities.
The namesake of the company
The past few years, you can often find negative reviews about companies bearing similar names with the company "Ecookna". Clients consider them to be branches of a well-known company and make claims to the management of the “central office”. When placing orders, there is often confusion. With one of these organizations, Ecookna had a court in Stavropol. Hiding behind a well-known name, a group of scammers took orders and collected large amounts of prepayments in their pocket. After that, no teams of installers visited customers. The agreed work was not performed. Representatives of a real company called Ecookna had to speak on television in Stavropol to explain to the residents of the city: they are in no way connected with fraudsters, there is no company branch in the city at all.
Similar situations arose in other settlements. As we have already said, another city is known where the legal entity works - the namesake of the Ecookna company, Novosibirsk. The reviews confirm that there is a company that provides services for the installation of windows and doors. She does this is not always high quality. From time to time, the deadlines for the execution of work by employees of the supposedly Ecookna company (Novosibirsk) are violated. The reviews also provide information that the windows installed by this company allow noise and there is almost no insulation in them. There is also a company in Astrakhan, which is often confused with the company Ekookna. « ». , .
Shelter also the company "Eco-window" Gorodets. The reviews contain information that the company is not a branch of the company we are describing. This organization in the Nizhny Novgorod region is engaged in the production of wooden windows. There is no negative information about the company. However, it is not a representative office of Ecookna in Sergiev Posad. Only in Nizhny Novgorod there is an official dealer of the company.
There is also a competitor of the Ecookna company in Tomsk. It offers services for the installation of windows, doors, the installation of winter gardens and the manufacture of blinds in almost all cities of Russia. This company is neither a branch of the company in Sergiev Posad, nor an official dealer. Although it is the representative of the brand that the legal entity Ekookna (Tomsk) calls itself. They attribute the feedback on the work of a well-known company to their customers. They report that they are part of the New Technologies group of companies.
Representatives of the company "Ecookna" are asked to pay attention to information about the addresses of branches and about official dealers of the company, given on the official website. The city with the most offices of the Ecookna enterprise is Moscow. Reviews report that there is no “namesake" of the company in the capital. The company enters into windows installation contracts on behalf of the Eco Window City legal entity. Company representatives recommend that you carefully look at the text of the agreement and, of course, the name of the legal entity with which it is concluded. This will help protect your interests in conflicts with unscrupulous entrepreneurs.
Now you know a lot about the Ecookna system of work. Reviews about the company provide information on what can be expected pitfalls in cooperation. When planning to place an order, carefully read the contract and do not hesitate to ask questions.