The sales assistant is one of the most popular positions in the modern world. Still would! How many shops and shopping centers around! It remains only to imagine how many sales consultants are employed in them. Given the prevalence of the profession and its relevance, it is important that job seekers know exactly what a sales consultant should be able to do. The duties of such an employee are very numerous, which can not be said at once.
So what does a sales consultant do at his workplace?
Despite the goods offered, such an employee must be able to negotiate beautifully and competently with customers, be mentally and verbally prepared for objections and complaints. Keeping calm in any situation is a peculiar duty of the seller. He should always remain polite, friendly and attentive even in cases where this is not desirable.
Sales Consultant: Responsibilities
It is the responsibility of the seller-consultant of the store to create good conditions for customers, to keep the store in order. It is this person who selects and arranges the goods in the store, controls the trading process, serves customers, consults them, calculates the purchase price, packs it. He informs the management of any problems, including problems with the product and consumers, as well as a sales consultant.
The duties of a sales assistant in a store also include:
- prevention of spoilage of goods by buyers and unauthorized persons, prevention of its theft;
- preparation of goods upon receipt and sale (checking the availability, name, quantity, labeling, appearance, serviceability);
- placement of goods by groups or types, as well as other criteria;
- informing the store management of shortcomings or inconsistencies;
- checking the availability of price tags;
- tracking consumer demand for a particular product;
- drawing up applications for the goods that the buyer wants to see in the assortment of the store.
In addition to the above main responsibilities of the seller-consultant, such a person should be able to interest the buyer, offer him an alternative option in the absence of the desired product.
The sales assistant, whose responsibilities, although few in number, require responsibility and concentration, should always be in good shape. This article lists only the main responsibilities of the seller. It is clear that, depending on the goods sold, the features of the work will differ. For example, a sales assistant in a hardware store should always be up to date with new products, understand absolutely everything that speaks to customers, study the functionality and principles of each appliance, and the same employee in a furniture store must be well versed in the production technologies of the product, its technical specifications and other furniture issues.
If a person wants to occupy the described position as a sales consultant (duties and rights are prescribed by the employer in the job description), he should indicate his experience in this field in the resume, and show sociability, friendliness and quick wisdom during the interview.