In the world there are many professions related to providing comfort. These people make life more pleasant and convenient, while remaining completely invisible. One such profession is the hotel maid. These lovely friendly women take care of the hotels as their homes, and of the guests as their relatives.
Work inevitably
To wash, clean, wipe, remodel - the maid always has a lot of things to do, but not everything is her responsibility, and these lovely ladies also have rights, of course. For a clear definition of these boundaries in any hotel there is always a job description of a hotel maid. Below are its main provisions. It should be borne in mind that some institutions have their own characteristics or must meet certain standards, so the list can be supplemented by special or specific paragraphs. Also, the director or the owner of the hotel can supplement the lists below with his requirements, which, in his opinion, are appropriate and necessary.
Basic norms
The job description of the hotel maid is first of all a document that must necessarily contain the full name of the organization, date, position and full name of the person who approved it. General rules should also be stated, such as:
- The maid of the hotel belongs to the category of workers.
- Adopted to the post and dismissed by order of the head (director).
- It is directly subordinate to the senior maid (or administrator, director, etc.).
- Responsible for damage, theft or other unlawful actions regarding property owned by the hotel.
Requirements
The applicant must have a secondary education (secondary special, higher, etc.). The hotel maid should know:
- fire safety regulations;
- their duties and rights;
- rules for using instruments necessary for the performance of their duties;
- daily routine and working hours;
- instructions, rules, standards, orders and other internal documents of the hotel;
- list of services provided by the hotel.
Hotel Maid Responsibilities
The job description of the hotel maid should contain a complete list of works and services that must be performed or provided by this employee. For instance:
- Room cleaning: cleaning from dirt and dust on all surfaces (floors, walls, windows), furniture, mirror and tiled surfaces.
- Cleaning and disinfection of the bathroom, toilet, bidet and other bathroom equipment.
- Change of bed linen, towels on time and according to the schedule provided for by the hotel rules.
- Change curtains and other fabric decoration elements.
- Delivery of dirty bedding in the utility room for washing and ironing.
- The rooms are equipped with personal hygiene items (soap, toilet paper, shampoo, shower gel).
- Minibar fullness control. Retrofitting its missing positions.
- Ensuring the fulfillment of orders of hotel guests for domestic services.
- In case of malfunctions, damage, excessive pollution in the room, immediately inform the senior maid or administration.
Rights
The job description of the maid, in addition to the requirements and duties, always contains a list of employee rights. These include:
- Require the hotel to comply with labor protection rules.
- Get all the necessary equipment and tools to perform their duties.
- Submit for consideration by the administration or the senior maid their suggestions for improving the work or service.
- Be familiar with all changes in the rules, instructions, standards and other internal documents of the hotel regarding the work that it performs.
Specific items
The job description of the hotel maid also often contains requirements regarding the appearance of the employee. For example, the cleanliness of the uniform, the lack of bright makeup, the accuracy of hairstyles, etc. Today, more and more countries support the fight against racial discrimination or infringement of rights on any other grounds, so more and more often you can meet the demand for polite and unbiased customer service regardless of their nationality, religion, orientation, etc.
The job description of the hotel maid, especially if the institution often receives foreign guests, may contain a requirement for knowledge of foreign languages.
Home cleanliness
The instruction of the senior hotel maid does not essentially differ from the above. The only difference is the addition of several items of approximately the following contents to the duties:
- Job management.
- Organization of work and management of the number of rooms (laundry, linen, etc.).
- Keeping records and monitoring the use of detergents, household and special equipment, as well as its consumables, tools and equipment used by hotel maids.
- Monitoring the performance by employees of the room fund service (laundry, linen, etc.) of their official duties.
Sometimes the job description of a senior hotel maid is also supplemented by the right to attend interviews when hiring hotel maids or even the right to directly participate in this process.
Letter of the law
As mentioned above, you can add to the list of rights, obligations and requirements at your discretion, but a prerequisite is compliance with the current legislation of the country in which the hotel operates. If the requirements are unlawful, the maid has every right to ignore them or even contact the appropriate authorities and hold the negligent owner or director of the institution accountable. Therefore, it is worth taking seriously the preparation of such an important document as the job description of a hotel maid. A sample, if necessary, can always be asked at the appropriate trade union organization or contact a specialist in personnel matters for advice.