Almaz-Holding: customer reviews, jewelry and product quality

When choosing jewelry, buyers want to be sure of the quality of the products and the metal from which the product is made. It is equally important to choose a jewelry manufacturing company. A good reputation as a jeweler is a guarantee that the product will match the price and delight the buyer. One of the leaders in the jewelry business of the Russian Federation is the Almaz-Holding company, reviews of which allow customers to evaluate the work of staff, the range and quality of products.

history of the company

The establishment of the Almaz-Holding jewelry brand began in 1993. Now it is one of the three largest holdings in Russia for the production of jewelry and jewelry made of precious metals.

Gold of Diamond Holding has earned the trust of customers not only due to many years of practice, but also to the quality of its products. Since the beginning of its activity, the company has cooperated only with the best enterprises.

In 1998, production was carried out at the Krasnoselsky Yuvelirprom factory. The history of the company has 90 years of impeccable reputation and commitment to the traditions of Russian jewelry craftsmanship. The factory of the village of Krasnoe-on-Volga is currently collaborating with the brand.

In 2003, Almaz-Holding (jewelry network) took the leading position in the export of products. Every third sold product was successfully sold outside of Russia. In 2018, Almaz-Holding was recognized as the largest exporter of jewelry in Russia.

In 2012, the network actively collaborated with government customers. Almaz-Holding store received orders for the production of bimetal products. A unique offer allowed to expand the range of goods.

The following year, in 2013, the number of Almaz Holding stores increased to 250. The company actively promoted goods abroad: in 2016, a new store opened in China.

The brand has become popular not only among ordinary citizens: orders for the manufacture of jewelry came from celebrities and famous people in the Russian Federation (for example, Fedor Konyukhov).

Recently, the company prefers the development of online sales: in 2017, the first online store with franchising and a religious bias opens. In the shop “Symbol of Faith” online shoppers purchase jewelry and products of a certain subject, decorated with gold and semiprecious stones.

Features of the jewelry business from Almaz Holding

Trading network is a popular brand. Almaz-Holding jewelry is sold in Russia and abroad. You can buy products in stores or online. When buying online, customers receive a five percent discount.

A feature of the Almaz Holding business is the use of old Russian traditions of craftsmanship. One of these traditions is the manufacture of jewelry using Krasnoselsky filigree. Lace volumetric patterns are popular with buyers of precious souvenirs with stones of gold and silver.

Almaz-Holding pays attention to product design. In 2015, the Life ring won a prestigious jewelry award at the International Jewelery Design Excellence Award-2015 in Hong Kong. In the same year, a collection with loose-cut diamonds was developed. The technology allowed to increase the brightness of the product without increasing the cost of jewelry.

The collection of watches from 2016-2018 with precious metals is distinguished by quality and special manual processing. Buyers are available products in the men's and women's collections of Diamond Holding.

Product Information

The assortment of "Diamond Holding" allows not only to purchase precious jewelry, but also to buy home decoration, religious worship or beautiful metal products.

All collections are designed so that customers can easily find the right product. They are divided into categories in different directions: product type, purpose and recipients.

For example, by entering the Gifts section, the buyer of Almaz Holding can choose any of the categories:

• events;
• Zodiac signs;
• women, men or children.

Depending on the purpose of the purchase, you can choose the metal, sample, product type and size. If the product is in stock, the buyer has the opportunity to order it at the selected store or receive courier delivery.

In the network of "Diamond Holding" you can purchase:

• rings;
• earrings;
• pendants;
• chains;
• bracelets;
• dishes;
• objects of religious worship;
• souvenirs.

Among the non-traditional items for a jewelry store are:

• brooches;
• beads;
• piercing
• clock;
• tie clips;
• cufflinks.

Buyers can purchase writing and smoking accessories. Among the interior decorations are decorative panels (Orthodox, Muslim and others), Muslim plaques, trays.

In the "Exclusive" section, high-value products with unique inserts are presented. Any product is confirmed by a quality certificate and has an unlimited warranty.

Quality assurance

The partner in the supply of stones is the famous Gomel plant "Crystal" in Russia. He has an impeccable reputation trusted by dozens of partner jewelry brands.

The buyer can verify the authenticity of the stone in any salon using a special tester. If the product does not pass the test, compensation is provided to the customer upon purchase.

In addition to checking the stone, the buyer can weigh the goods and determine its size without leaving the cabin. It offers customers more than 57 thousand models. 3.5 thousand new jewelry and other goods appear annually.

The level of manufacture of the product complies with GOST. This is confirmed by the stigma of the Upper Volga Assay Inspection. When purchasing any product, a check is issued, which indicates information about the product, sample and metal, information about the inserts.

A guarantee of a long and comfortable wear of jewelry is 3D-modeling of the human body in the manufacture of each product. The technology eliminates the inconvenience of regular wear and discomfort during the fitting process.

When describing the insert, hundredths of carats are indicated, which allows you to check information about the stones and compare the cost of the product with competitors' analogues. Silver jewelry can be purchased at Almaz Holding for the amount of 399 rubles, and a product with diamonds - from 2999 rubles.

Ordering jewelry in the online store

If, among the proposed options, the buyer does not find anything that interests him, he can order the product online according to his own design. To do this, fill out a special order form, indicate the material, size and insertion (if any). If you have an image of the photo, you must attach it to the website of Almaz-Holding and send a request for processing.

Within 24 hours, a company employee will contact the client and advise on the possibility of manufacturing the product, cost and terms of work. Handmade jewelry can be delivered to the selected salon or by courier. When ordering an individual jewelry or souvenir, prepayment online is required.

Product Quality Reviews

Buying jewelry and jewelry is an expensive acquisition, so it is important for customers to ensure that the product is of high quality. Almaz-Holding is a company that meets quality standards and has a long successful history of manufacturing products in Russia and abroad.

Customer reviews of Almaz Holding on the quality of products in 9 out of 10 cases are positive. Buyers note the conformity of the metal sample, weight and design. There are no complaints about the precious inserts: they always meet the stated requirements.

A distinctive feature of the Almaz-Holding brand is the ability to purchase exclusive jewelry with diamonds and other valuable inserts. The average price of 1 product is 215 thousand rubles. According to customer reviews, Almaz-Holding provides an unlimited warranty on all products. This confirms the supplier’s confidence in its product and strengthens its reputation in the jewelry market.

There are a lot of reviews on the Web from buyers of the Almaz-Holding brand. Almost all of them are positive. Here is what those who have chosen the products of Almaz-Holding appreciate:

• interesting design;
• high quality forging and metal;
• the opportunity to purchase a unique product;
• level of service;
• convenient delivery.

But there are those who were not satisfied with the purchase at Almaz Holding. Among the negative points, buyers note:

• The price of the product. Almaz-Holding's products cost 5-10% more than competitors' offers. This is due to the high quality and cost of manufacturing the product.
• Inconvenient cost format in the online store. Buyers first of all pay attention to the minimum cost of goods, which is possible taking into account all the discounts on a regular customer card. As a result, some of those who ordered goods are surprised at the higher cost when paying to a courier or in a store.
• Paid delivery (when ordering less than 5 thousand rubles and courier delivery). In most online stores, delivery is free if purchased for a smaller amount, for example, 2 or 3 thousand rubles.

Most buyers have no complaints about sellers in stores. Everyone notes their knowledge of the product, the competence and courtesy of sellers. Ordering on the site can be done in any salon of Almaz-Holding, with free delivery to the selected store.

Customer opinion on service at Almaz Holding

One of the indicators of success in jewelry is the quality of service in the salons. Products of Almaz-Holding sell well, and the work of the staff contributes to this in many ways.

As clients of salons note in their reviews, an individual approach is applied to each buyer. Lovely, neat girls work in the salons. Any of the sellers can advise not only about the product, but also the history of its creation. This is important because Almaz-Holding sells not only jewelry, but also religious objects, dishes and souvenirs with precious inserts.

At Almaz Holding, customer reviews about the quality of service are almost positive. Very rarely, people wrote that sellers were rude or incompetent. Almaz-Holding succeeds in achieving such a service thanks to the correct personnel policy.

Personnel selection in the company is given special attention. All girls undergo training and interviews with a company representative prior to applying for a job. Based on the results of the audit, those who are worthy to represent the face of the jewelry brand become members of the team.

Working conditions allow sellers to enjoy their work. According to the reviews of the employees of Almaz Holding, the company produces only high-quality goods and carefully monitors the absence of marriage. This is important because precious metal products cannot be exchanged or returned.

The seller does not have the right to exhibit defective goods for sale, but if an employee of the company (already at the time of sale) notices that the product is not manufactured properly, he is obliged to notify the buyer about it. This approach minimizes the occurrence of conflict situations and allows customers to be confident in the quality of goods and the high level of service in the salons of Almaz Holding.

Jewelry Delivery Terms

Orders in the Almaz-Holding company are accepted both in salons and online stores. If, when viewing the product in the salon, the buyer does not find the desired size or wants to purchase goods that are not in stock, the sales assistant draws up an online order through the store. In this case, the customer can pick up the product in the selected salon. Delivery is carried out within 21 days. The order is kept for 1 month.

When ordering via the Internet (independently, on the official website), the buyer can choose two delivery options:

• shipment at own expense through Almaz-Holding shop;
• delivery service.

In the first case, delivery is always free. The order will be sent to the salon selected by the client no later than 21 days from the date of application on the Internet. In the Almaz-Holding jewelry store, it takes 3 days to process an application and assemble an order.

In the second case, delivery is free for purchases worth more than 5 thousand rubles. When placing an order for a smaller amount, the buyer must pay 500 rubles for courier services. Delivery is carried out at the address provided by the buyer.

From the reviews of Almaz Holding it can be seen that if the buyer orders 3 things of the same type, for example, 3 rings, he must pay 100% of the order online. When choosing other shopping options, including sets, there is no restriction.

In addition to online settlement, payment by cash or credit card is provided upon receipt. After payment, it is impossible to refuse the goods. An order may be canceled before payment or if the buyer has not paid it in the salon a month after delivery of the product.

Return conditions provide for factory defective products. Reviews about Almaz Holding describe the minimum number of returns for this reason. The supplier is interested in maintaining an impeccable reputation. Marriage tracking is carried out at all stages of implementation, including the process of selling the product to customers in the salons of Almaz Holding.

Addresses of stores in Moscow

Residents of the capital can purchase quality jewelry at the following addresses:

1. st. Cosmonauts, 7, bldg. 2.
2. st. Big Academic, 4.
3. Ave. Vernadsky, 37.
4. Stratonavtov ave., 9.
5. Lyubertsy, sh. Novoryazanskoe, 7.
6. Shcherbinka, st. Railway, 44.
7. Balashikha, microdistrict Zheleznodorozhny, st. New, 43.
8. Schelkovo, ave. Proletarian 11.

The full list of Almaz-Holding addresses is indicated on the official website of the company. Buyers can personally contact the salons or order online.

Salons in St. Petersburg and other regions

Customers of the northern capital of Russia can contact the salon on Ave. Leninsky, d. 160. Salons in other cities:

• In Bryansk: Moskovsky Ave., school 49 (TC "Europe"); 9 Lenin Ave.
• In Voronezh: ave. Moscow, 129/1.
• In Kaluga: st. Kirova, 26.
• In Kursk: st. Karl Marx, 68 (TC "MegaGrinn").
• In Orel: sh. Kromskoye, 4 ("MegaGrinn" TMK).
• In Podolsk: ave. Revolutionary, 36/14.
• In Ryazan: st. Novoselov, 17 (TC "XXI Century").

A list of all branches is on the official website of the jewelry store. Information is regularly updated. In total, there are more than 200 Almaz-Holding outlets in Russia. Customers can arrange delivery of goods online in any of the stores or choose a courier service.

One of the largest representative offices are branches in Kazan. Residents of the city can visit any of 7 salons. According to reviews of Almaz Holding, in Kazan all the stores work very conveniently, up to 20-21 hours. This allows you to make purchases in your free time.

Almaz-Holding in Kazan is located at the following addresses:

• st. Pushkin, 5.
• at. R. Sorge, 95.
• st. Moscow, 2.
• st. Zalesnaya, 66.
• st. Leningradskaya, 27.
• st. Yamasheva, 93.
• st. Bauman, 7/10.

bonus program

The network of jewelry stores provides a club card "Almaz-Holding". With it, club members buy products with discounts of up to 20%. Each point accumulated on the card is equal to 1 ruble discount.

Club members can only partially pay for the purchase using the Diamond Holding bonuses. The percentage of maximum discount on a club card depends on the metal and type of product (for more details see the table).

A feature of the bonus program is that it is not always possible to sum up points with discounts in network stores. The possibility of getting the maximum discount on the card, taking into account the action, must be clarified in the salons of Almaz Holding.

Employee Reviews on Almaz Holding Products

Sellers are always aware of what products they should sell. Therefore, the opinion of the employees of Almaz Holding is important in the selection of jewelry.

Only qualified and trained employees work in company salons. Particular attention in the selection of personnel is given to the appearance and literacy of sellers. Each of them should know detailed information about the goods, including the history of manufacture and features. Since Almaz Holding not only sells jewelry, but also religious goods, dishes, and decor elements made of precious metals (with and without stones), it’s interesting for customers to find out unusual facts about the product.

According to reviews, the work at Almaz Holding is official, so sellers are interested in making sales and enthusiastically give themselves up to work. This is reflected in the service level. One of the largest branches is located in Kazan. "-", , .

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The brand is recognizable in Russia. Salons are conveniently located: within the city, indicating the location on the company's website. Employees of Almaz-Holding note a convenient work schedule and leadership loyalty. Such conditions allow us to provide a high level of service, as evidenced by positive customer reviews.

Recommendations for potential buyers

But not all reviews about the products of Almaz Holding are positive. There is information from buyers who are unlucky with the goods. Such a minority, not more than 3% of the total number of reviews posted on the Web. They warn potential buyers about a possible bad purchase even from a well-known brand.

There are recommendations on the web for those who order online. The reviews of Almaz Holding indicate that after delivery the product should be checked for compliance with the information specified in the passport. If the buyer has noticed that the product is improperly manufactured, has a defect or the weight does not meet the declared parameters (less than that indicated on the product card), he has the right to file a claim for a refund of the purchase or exchange products.

Purchasing in the salon is not always a guarantee of quality. Sellers make sure that the goods on the counter comply with the stated requirements. But marriage also occurs (approximately 0.5% of purchases). In this case, the claim should be filed in the store in which the product was purchased. Return of goods is possible if there is a manufacturing defect or a gross discrepancy of the goods (weight, design, wear and tear or premature wear).

It is not always possible to issue a refund or exchange jewelry in jewelry "Almaz Holding". Products made of precious metals with stones are goods that are subject to exchange only in case of marriage. Otherwise, the product remains with the buyer without the possibility of a refund or exchange.

This excludes cases in which customers exchange quality brand products after wearing, for example, if they are tired of them. Almaz-Holding monitors its reputation and quality and does not allow such cases.

The return and exchange rules are described in detail in the contract when making an online purchase. Conditions can also be specified in the brand's stores or by calling the hotline. The site has an online chat to support regular club members and new customers of Almaz Holding.