Today, the development of the service sector has reached a level where a person feels as comfortable as possible in an institution where there is a professional administrator.
Although one has to face the completely opposite state of things, when, despite the decent level of services provided by a particular institution, the desire to return there again after only one visit disappears. The whole point is the unprofessional work of the administrator, who was unable to smoothly organize the interaction of staff and adequately receive the client.
The duties of an administrator are comparable to those of a secretary. It is safe to say that this employee is considered the director’s right hand.
As a rule, the administrator is responsible for the order in the institution where he works, it can be a nightclub, billiard room, beauty salon, restaurant, hotel, etc. It is already difficult to imagine the work of an institution to provide services without this important person.
The administrator’s responsibilities include a huge list of tasks that he must perform, therefore, a person who has the work experience and possesses such qualities as responsibility, organization, diligence and, no less important, the ability to work in a team is often taken to this position . Why is the last point so important? Because the duties of the administrator include the proper organization of the entire work process and often the distribution of wages and regulation of the system of bonuses and fines. This can be done professionally only by a person who knows how to approach this issue reasonably and impartially, without thinking that this could ruin his relationship with some members of the working staff.
The administrator must be familiar with all orders, orders and other regulatory documents that, one way or another, are relevant to the work.
Moreover, this particular employee is the “face” of the organization and it depends on how correctly and courteously he will be able to meet the client (provide a first impression) whether visitors will return here again. It follows from this that the profit of the institution depends precisely on how professionally the administrator performs his work.
Surely every woman at least once in her life was in a beauty salon, even if usually a master comes directly to her house. It is hard not to notice that it is the presentation of the administrator of the beauty salon that plays a decisive role in deciding whether to use the services of specialists who work there.
The duties of the administrator of a beauty salon include an infinite number of tasks that must be performed. These include banal ones such as receiving phone calls, meeting clients and referring them to the right specialist, financial operations (payment for services and the purchase of additional hair, nail or skin care products that the master will recommend). But few people thought that on the shoulders of the administrator lies the responsibility for the most incredible little things: buying bulbs, etc.
The administrator’s duties may not include the item “make tea or coffee for customers”, but it is this “cozy” touch that can attract visitors and make them regular guests in this institution. The administrator should be able to competently resolve conflict situations and correctly respond to the elevated tone of clients, which they sometimes resort to.
It should also be noted that nowhere is it written that the duties of the administrator include a presentable and neat appearance, but this is what the person holding this position should look like. In addition, he should have good diction and competent speech that does not contain the words “parasites”.