It's no secret that the purchase of various goods over the Internet is becoming increasingly popular. Someone prefers to make purchases through joint purchases, others choose online stores, and still others prefer foreign sites with a large assortment from different sellers. An example of such a trading platform is the Chinese website Aliexpress.
Underwater rocks
Dealing with the "Aliexpress" functionality is quite simple. To make a purchase, you must register, select the right product from a trusted seller, make a purchase request and pay for it. The store, in turn, is obliged to send the order within the prescribed period. The seller’s integrity certificate is indicated in a special form of the parcel track.
But often, stores take available numbers at the post office. Because of this, they may well indicate to the buyer a track that will not be tracked. It also happens that on the mail site it is clear that the package does not go to the recipient who paid for the order, but to another country. This is all a reason to begin to figure out how to cancel an order on Aliexpress. Even in this case, it is quite possible to return the money.
Cancel before payment
When ordering goods, many click on the Buy Now button without looking at offers from other sellers. But when they see a similar product at a lower price in another store, buyers begin to think about how to cancel an order on Aliexpress. If you have not paid for the goods, then there is nothing to worry about. Just forget about it. He will be in the list of unpaid for a specified time. Even if the seller writes you a letter asking to pay for the goods, you can not respond to it or answer that you changed your mind about making a purchase.
Do not worry and look for how to delete an order on Aliexpress, this will happen automatically. No sanctions for an unpaid purchase on the site are provided.
Cancel purchase
It’s a little harder to figure out what to do if you change your mind about making a purchase after payment. It’s worth mentioning
right away that it makes no sense to try to figure out
how to cancel an order on Aliexpress in the first days after making a payment. At this time, all functions are blocked, payment is being verified.
It should be said right away that there can be several reasons for refusal. The first of them: the seller said that there was no product (as an option - it went up in price), and he could not send it. In this case, it is better to wait until the period allotted for sending the purchase ends. If the store does not indicate the track, then money will be returned to the buyer automatically. As practice shows, this happens within 2-5 days.
But if for some personal reasons you decide to refuse the order on Aliexpress, then you should hope that the seller has not sent the order yet and he wants to meet you. In this case, on the order page, click the Cancel order button. It appears only a day after the payment. At the same time, it is important to take into account one nuance: money will be returned only if the seller approves this cancellation. But he can write that he has already sent the order, then you just have to wait for the parcel or open a dispute.
It is better to try to negotiate with the seller through personal correspondence. If he has not yet sent the package, then there is a chance that he will agree to cancel the order. Having decided to refuse the purchase, do not take the time, write to the seller as soon as possible, then you will have more chances that he will meet you.
Reasons to argue
The seller receives money at the Aliexpress trading platform only after the expiration of the time allotted for the delivery of goods, or after the customer has confirmed its receipt and does not intend to return it. All this period they are blocked in the system, and the customer has a chance to return them. To do this, open a dispute. Reasons for starting it may be as follows:
- the track is not tracked for a long time;
- in the postal system indicates another place of receipt of goods;
- the delivery period is coming to an end;
- the goods received do not match what the buyer expected.
This is not a complete list of reasons to think about how to cancel an order on Aliexpress. It’s worth noting that the administration is very careful about the problems with the tracks, and unscrupulous sellers are fined.
Refund after receipt of goods
If the transaction went smoothly, but the quality or functional features do not correspond to those indicated in the announcement, then it is quite realistic to cancel the order on Aliexpress after payment and receipt of the goods. For this, it is necessary to open a dispute in which it is necessary to indicate all claims with confirmation of the defects of the goods. This can only be done until the countdown timer expires.
If in 16 days it is not possible to resolve the issue with the seller, and you do not close the dispute, then it is translated into a complaint. But you can do this manually, just click the Escalate Dispute button. After that, the administration will intervene in the dispute. It will already depend on her decision whether funds will be returned to you for low-quality goods. But even if the administration sided with the seller, and you are sure that you are right, you can complain about her actions.
Refund Options
Many buyers are interested in the question of how and when the money for the goods will be returned in case of cancellation of the transaction. They come back not very fast, usually this process can stretch for two weeks. Of course, if the cancellation of the order on Aliexpress occurred due to the fact that the seller did not send the goods, then you can count on receiving money in a couple of days.
Funds are returned to where the payment was made. When paying by credit card, they will go back to the account, when transferring money via electronic payment systems, they will be returned to the wallet.