Cloud services that allow you to save the necessary files and folders on remote servers, today on the World Wide Web there are quite a lot. In Russia (and not only), one of the most popular and popular is the service offered by Yandex. But many users quite often complain that Yandex.Disk is not working. What is the reason for this phenomenon and how to get rid of possible problems, let's try to figure it out by describing the most common situations and methods for eliminating possible synchronization or access errors in as much detail as possible.
Why Yandex.Disk does not work: the most common situations
In principle, all the main problems described by most users are not as catastrophic as one might have initially assumed. Basically, there are crashes when trying to access the repository itself and, as a result, the inability to synchronize its contents with the folder in Explorer (if anyone does not know, the Yandex.Disk directory is automatically embedded in the shell of the "native" Windows file manager, which relieves the user of the need for direct access to the service through a browser). However, as the most common situations when Yandex.Disk does not work, the following are called:
- there is no synchronization in the "Explorer", and in the browser;
- no access due to incorrect authorization;
- problems with the internet;
- service blocking by third-party applications;
- occupation of other programs allocated for port storage or lack of open ports;
- inability to save individual files and folders;
- problems with the settings of the operating system itself.
It is worth paying attention to the fact that even reinstalling Windows with subsequent activation of access to the described service very often does not give a positive effect, despite the fact that the user correctly enters the registered login and password for using the storage. What can be done to fix the problems in all of the above cases?
Troubleshoot sync issues
So, for starters, we will build on the fact that synchronization does not work in Yandex.Disk. Since access to the storage is carried out by means of a specially installed applet for this, the first step is to check the synchronization status using the most common menu called through the service icon in the system tray.
If it indicates that synchronization is disabled, simply enable it by clicking on the appropriate link. It is possible that this will solve the problem, and at the same time access to the service will appear through the usual "Explorer".
Checking Internet Access
Very often, ordinary and novice users, complaining that Yandex.Disk is not working, completely lose sight of the Internet connection. The saddest thing is that the tray seems to show that the connection for the selected network is active, but in fact it may not be.
First of all, just try disconnecting from the Network and then reconnecting. To resolve a similar problem when using Wi-Fi-based wireless communications, this approach may not work, so it is advisable to completely disconnect the router (router or modem) from the mains, pause for about 10-15 seconds, turn on the device, wait for it to fully load and check sync again. Such actions allow you to reset the router and are sometimes very effective.
Checking storage space
Another important reason that Yandex.Disk does not work lies in the fact that the storage itself simply runs out of free space and it is not possible to put files or folders into it.
As you can already guess, in such a situation, you should delete all unnecessary, although as an alternative solution, you can order the allocation (purchase) of additional disk space.
Security lock
Particular attention should be paid to all kinds of stationary antiviruses and firewalls installed in the system. They are very likely to simply block the use of this service.
To get started, simply turn off the antivirus, setting a minimum period of time, and try to enter the repository. If entry is possible, add the applet to the exclusion list. The same applies to the settings of the built-in Windows firewall, which may not allow the use of an Internet connection by this service. In addition, in the same firewall, based on the advice of Yandex specialists, it would be nice to check the status of ports 443 and 5222.
If they are blocked or not open at all, create a new rule for these ports for both inbound and outbound connections, and then check for synchronization.
Note: sometimes port forwarding will need to be performed not on the firewall, but directly on the router.
What to do if separate files are not synchronized?
Problems with syncing or trying to save individual files and folders may also be present. This is usually indicated by failures indicating a read error. In this situation, you need to pay attention to the maximum allowable size of the downloaded or synchronized content. Sometimes the files themselves can be opened in another program, so you need to close them all first. Problems can also be called very frequent when the files themselves have incorrect names containing characters that are not related to Unicode encoding. In this case, you simply rename the files or folders by specifying valid names.
Yandex.Disk stopped working in Ukraine: how to bypass the block?
Finally, we consider one of the most acute problems associated with blocking service at the state level, which, in particular, is observed in Ukraine. Yandex.Disk does not open just for this reason, but circumventing such restrictions can be quite simple. If you enter the service through a browser, install an additional extension for the browser in the form of a VPN client. You do not need to install anything in the Opera browser, since the client is built-in, you only need to enable it. For synchronization in the "Explorer" this method is not suitable, therefore, it is necessary to use general purpose programs.
For example, the SafeIP application looks pretty good in this regard, which changes the external address of the computer not only in the browser, but for the entire system as a whole.
What to do if nothing helps?
We can fix the problem that we are considering (Yandex.Disk does not work) in Windows 10 by searching for the service folder in the system section among installed programs by creating a new shortcut for the service and placing it with the replacement in the current user's directory. But the user directory itself needs to be searched on drive “C” in the Users folder.
If none of the above proposed options has an effect, no one bothers you contacting Yandex support by logging in to the service and filling out a short form to send with personal data and a description of the problem.