Promsvyazbank is one of the three best private banks in Russia. This institution is a universal commercial organization with a history of twenty years. Promsvyazbank was included in The Five hundred largest banking institutions in the world in terms of capital by The Banker magazine. Its assets exceed one trillion rubles. The Central Bank recognized this organization as one of eleven systemically important financial institutions. In our article we will tell in more detail about this organization and consider the feedback of depositors about Promsvyazbank.
Organization Description
Promsvyazbank was opened back in 1995. To date, the regional network of this financial institution has more than two hundred and seventy offices and over ten thousand ATMs across the country. In addition, more than two hundred terminals also serve customers.
Mission
As part of its mission, the bank focuses on the prosperity of Russia and the well-being of its employees and shareholders, and also seeks to effectively address the financial issues of customers and investors. The activities of Promsvyazbank are focused on ensuring a consistently high level of profit. At the moment, the organization occupies a leading position in its field and is a reliable partner. Feedback from depositors about Promsvyazbank in 2017 is mostly positive.
Further perspective
The organization sees development as a universal financial center as its future prospect, and, in addition, the institution intends to maintain its leading position in the corporate business sphere. Considering that small and retail entrepreneurship markets have the greatest potential, the financial institution is going to focus on the development of these areas. Thanks to this tactic, Promsvyazbank intends to significantly increase diversification, and, in addition, the sustainability of its business.
Priorities
Within the framework of the chosen type of strategy, the subsequent improvement in the quality of customer service is a priority for Promsvyazbank's business. In addition, this financial institution focuses on building long-term and personalized relationships with its customers. The forces of the organization are aimed at increasing the speed in decision-making, as well as service as a whole. Promsvyazbank is improving its multi-channel approach to service and sales by creating a network of technology offices and developing employees. The reviews about Promsvyazbank confirm this.
Work in a credit institution
Today Promsvyazbank is recognized as one of the leading private financial institutions in Russia, which provides a full range of services for individuals and legal entities. Currently, the bank employs more than nine thousand people. Promsvyazbank has offices not only in Russia, but also in India, Cyprus, China and Kazakhstan.
As an employer, he positions himself as a structure that provides great opportunities and prospects for building a career.
Advantages of the organization
Thus, Promsvyazbank, as an employer, names the following advantages among its main advantages:
- It is a large company, it provides its employees with great opportunities, and daily poses interesting tasks for employees. The company can afford to use new technologies and large-scale projects, therefore it confidently states that working in it will surely bring people not only useful, but also fascinating experience.
- The growth of employees to the level of professionals. Promsvyazbank employees are primarily high-class specialists. The Bank seeks to attract only the best specialists, providing them with many opportunities in order to learn and develop. The reviews of Promsvyazbank employees in Moscow confirm this.
- The organization is proud of its innovativeness, striving to introduce the latest technologies along with interesting products and modern tools. The Bank appreciates the initiative of employees. Absolutely everyone can propose their idea, finalizing it together with colleagues and participating in its implementation.
- Promsvyazbank gives employees confidence in the future. This institution has more than twenty years since its inception. Throughout its history, the organization has faced many problems, including crises, but with pride overcame them all. Therefore, today the company is confident that tomorrow it will have a lot of interesting work, along with ambitious plans, no matter what happens. Thus, Promsvyazbank guarantees employees stable and timely payment of wages.
- All employees will be rewarded for any achievements. Personal results of employees are the key to success, and, in addition, the profitability of the bank. Therefore, the organization shares profit with its employees, regularly awards the best of the best. Work at Promsvyazbank, according to employees, is very prestigious.
- At Promsvyazbank, a friendly atmosphere is always waiting for people. Spending a significant part of their life at work, Promsvyazbank employees strive to create a healthy and favorable atmosphere, to form a friendly team.
- All Promsvyazbank employees are guaranteed social security. This organization values everyone. Such an attitude is expressed in an expanded social package, and, in addition, in a willingness to help one or another employee in difficult times. As one of its tasks, Promsvyazbank aims to become a second home for its colleagues, as well as a place where people come with pleasure every morning.
Career and employer requirements
A variety of people work at the bank, and in each of the organizational units they appreciate certain qualities. Somewhere, diligence with perseverance is especially welcomed, and somewhere independence is valued along with courage. But there are general qualities that the management of Promsvyazbank wants to see in all employees, regardless of what position they hold.
Here are some of them:
- Competence. The organization is confident that competence is the result of extensive work experience. First of all, the personal desire of the employee to become an expert in his field is important. People must be willing to learn and grow professionally.
- Customer focus. The desire to delve into the partner’s tasks along with the willingness to help people is extremely important not only in contacts with bank customers, but also in the framework of interaction with colleagues.
- Openness to everything new and flexibility. Willingness to learn, to explore new horizons is especially required to work in such an innovative bank.
- Optimism. In order to solve interesting, but at the same time difficult tasks, participating in projects that have no analogues in the market, courage is required, as well as faith in yourself and your employer.
- Innovation In Promsvyazbank, the ability with the desire to improve everything familiar is very much appreciated. Therefore, in the event that a person likes to improve reality, he should definitely consider Promsvyazbank as his employer.
- Focus on results. The ability to see the goal behind daily tasks and to strive for it, overcoming obstacles, is a sure key to success.
Now we will consider the reviews of Promsvyazbank employees in Yaroslavl.
Employee Reviews
The first thing that catches your eye when you read the reviews of employees is messages about scant wages. For example, one employee from St. Petersburg was named the amount of 30,000 rubles. People write that at interviews with Promsvyazbank they are checked through a lie detector.
There are many reviews in which people report mass reductions for one reason or another. Moreover, the reduction, according to people, often occurs in violation of the law, as well as without payment of the necessary compensation.
Other complaints
Some employees complain that they have to work twelve hours a day without any breaks. Therefore, people do not even manage to have lunch.
In a series of comments, employees say that they have to sit on calls to customers too often. Also, customer dissatisfaction and their incorrect behavior towards bank employees are sometimes reported, which requires great stress resistance.
For the rest, it is said that in the team everyone is responsible only for himself, there is no any help or support from colleagues, there are also many complaints about the instability and futility of the work.
Thus, in many comments, Promsvyazbank employees advise others not to get a job in this organization. It is also emphasized that almost half of those who already work in it are looking for a new place and really want to quit faster.
Positive comments
In contrast to the negative reviews, some write that their work at Promsvyazbank is quite satisfactory. People call their work in this institution stable and interesting. Positive comments also note that reports about low wages are untrue, and those who really want to earn money can always do this at Promsvyazbank. Also, a plus is that wages are paid to people white and a full social package is provided.
The following are the reviews of Promsvyazbank depositors.
Customer reviews
Based on the reviews, it can be said that the client audience is not so categorically opposed to Promsvyazbank as its employees, but they also have a lot of discontent. We will talk about this a bit later.
So, customers note the friendliness of the staff, as well as its competence. In particular, it is reported that bank employees always behave very responsive and try to help. Customers also like the fact that Promsvyazbank gives people a mortgage when other financial institutions refuse to help. Customers also like the fact that the organization is a large institution and, in many respects, causes trust. What other feedback are there from depositors about Promsvyazbank?
Negative comments
In general, there is a high-quality and fast customer service, without any queues. Attractive deposit conditions are mentioned in comparison with other similar organizations.
Among the shortcomings, a very small number of offices in Russian cities are often called, which is why it often takes a long time to get to the office. The feedback of the Promsvyazbank depositors of Volgograd is mainly about this.
Frequent errors on the part of the bank are also reported, and in addition, when closing a credit card, a receipt may be sent to the client with the amount of excessive debt that is simply taken from the air. It tells about cases in which customers are often called from an overdue debt service, demanding payment of a certain amount of money, while he is sure that he owes nothing to the bank. Therefore, according to customer reviews, Promsvyazbank is an unprofessional and fraudulent organization.
There are also complaints about broken and malfunctioning ATMs, as well as the fact that equipment in branches also often breaks down. The company cannot boast of a high level of remote service. So, for example, in some reviews, people complain that they have to go straight to the organization’s office to connect certain services. Feedback from depositors about deposits at Promsvyazbank confirms that opening a profitable business, but not lending much.
People also don’t like the fact that the bank does not work on weekends, and therefore the transfer of money should be planned taking into account a certain schedule. In addition, through Promsvyazbank, customers are not able to pay fines and taxes. The obsession of services with regular calls and messages about various offers is also not pleasant to customers.
In addition, according to feedback from investors, Promsvyazbank does not have an electronic queuing system. Still many do not become obsolete that in a given financial institution it is impossible to close your deposit online if it exceeds one million rubles. There are also complaints that Promsvyazbank deducts a fee for incoming payments from individual entrepreneurs. Large fees are also charged as part of transfers from other banks.
Reviews of Promsvyazbank depositors in St. Petersburg in this regard are available.
Finally
Thus, despite the stability and ten-year history, when reading reviews from both customers and company employees, we can say that the organization still has many shortcomings that need to be fixed in order to continue to stay afloat against such a powerful background. competition.
We reviewed the feedback from Promsvyazbank customers and employees.