The sale of goods over the Internet has recently entered our life very tightly. Now millions of Russians annually order various things in chain stores. This saves a lot of time and money. Now on the Internet you can buy everything: from clothing and household appliances to food and cars. A special niche is occupied by the online store of Chinese products, "Aliexpress". He has long established himself as a reliable supplier of goods from the Middle Kingdom. What is the reason for its popularity? The answer is simple - in the price of the products offered. There you can buy some original products or their close copies at a price that differs several times from the market.
Delivery is by mail. Another advantage is the versatility of the store, namely the availability of goods for every taste, sometimes even those that cannot be purchased at retail in stores, or those whose cost is quite high. However, sometimes things do not go so smoothly. As in ordinary life, the product may turn out to be of poor quality, and the work of the Russian Post still leaves much to be desired. Therefore, the buyer is protected from such risks. Declare a malfunction in the transaction by dispute. About how to open a dispute on Aliexpress, and will be discussed below.
What is "Aliexpress"
As mentioned above, this is a Chinese wholesale store of various products. More precisely, this is his representation, which connects sellers with buyers. In fact, this is a large trading platform, sellers with whom they offer their products from the shelves throughout China. Orders from the site are made around the world, so it is very popular not only in Russia. Many have been receiving quality items with Aliexpress for quite some time.
Customer reviews are clear evidence of this. Of course, at times low-quality products come in, and no one is safe from this when shopping in ordinary stores, but the site administration is trying to quickly resolve the situations. In order to minimize such cases, you need to behave competently and, if necessary, know how to dispute on Aliexpress.
How to order goods
Ordering goods is carried out directly from the site. In order to get the thing you need, it is enough to register on the site, select the goods, pay with a bank card or any other electronic payment systems, indicate the address to which the shipment should come, and wait for its delivery. You can track all movements using a special track number, which will be issued by the seller after sending the parcel to the post office. Sometimes this unique identifier is missing due to the use of different delivery services. It should be said that when choosing a product on Aliexpress, customer reviews that have already ordered this item are of fundamental importance. You can view them by scrolling down the page.
How long to wait for the parcel
For many, this issue is the key and main factor that can affect the desire to purchase something. Also, this factor must be taken into account before opening a dispute to Aliexpress. So, the average delivery time for a shipment is 3 weeks. However, this is always different. It happens that a parcel can fly in one to two weeks, and it can go six months, but this is in rare cases if it is lost. The minimum period is a week; faster, the purchase is unlikely to reach its owner.
Nevertheless, when ordering, you can choose from several mail services that differ in delivery time. By the way, there is not much difference lately.
What is a dispute?
So, a dispute or, in other words, a dispute is the clarification of various reasons why the goods were of poor quality or were not received. On the project "Aliexpress" this opportunity is the main guarantor for the buyer. Through a dispute, he can report any problems with the purchase or its delivery. Despite the fact that all goods are checked before shipment, postal services do not always handle them carefully, so the seller is fully responsible for the parcel from the moment it is sent until it is handed over to the buyer. The dispute allows the seller to be informed of any excesses that have occurred with the order. Each buyer must know how to dispute on Aliexpress, as this is the key to defending their rights.
Reasons for opening a dispute
There may be several reasons for opening a dispute. The two main ones are receiving low-quality products and loss of shipment. Sometimes it happens that the seller may put the wrong thing in the parcel, and if this does not suit you, you should also open a dispute. Many are ready to put up with the fact that they did not receive their parcel, but this is fundamentally wrong, you need to look at least from the other side that others will make orders with this seller. Also, among the reasons why a dispute should be opened, one can note the loss of information on tracking the parcel. But this does not need to be carried away, since quite often the number after passing through customs is changed to domestic Russian, which is not reported to the seller or the buyer.
How to open a dispute
Not many people know how to win a dispute at Aliexpress, because they do not know how to open it correctly. In fact, there is nothing complicated. The first and most important rule is to start a dispute only if you are truly confident that you are right, as proof of this may be required.
So, you are sure that your rights are violated, and intend to open a dispute. To do this, you must enter your personal account, where you need to select the product for which there are questions. After that, you must click on the "Open dispute" button. After that, it will be offered to answer the questions of the questionnaire, in which it is necessary to indicate whether the goods have been received and what are the quality claims. After answering the questions, it is necessary to fill in the empty field in which the essence of your claim should be entered, and immediately after that it is advisable to attach photos confirming your innocence. Information about the dispute on Aliexpress will be updated in your personal account. The seller is given a response of 5 days, and if he does not respond within this time, the dispute will be closed in favor of the buyer.
Dispute resolution
How to open a dispute on "Aliexpress", we figured out. Now you need to win it, and for this you should properly lead it. It is not hard. If at the stage of opening the dispute enough evidence was given, the seller will quickly decide it in your favor. However, this does not always happen. First of all, he will ask to close the dispute and extend the period of protection of the goods, but if this does not suit the buyer, then you should repeat his claim. If the seller does not close the dispute in your favor, then the trial should be set at the level of administration. Exacerbation of a dispute on "Aliexpress" is done by pressing the button "aggravate the dispute" in the menu of the dispute. In this case, the moderators will consider the cause of the complaint and issue their verdict. It will already be binding. In the event that the seller himself closed the dispute on Aliexpress in favor of the buyer and returned the funds, exacerbation is not required.
How to close a dispute
In the event that it was possible to reach an agreement and the seller assured the buyer that his problem would be resolved, the dispute must be stopped. How to close the dispute on Aliexpress? To do this is quite simple: in the dispute menu, click on the “Close Dispute” button, after which, by agreement with the seller, you should expect to receive the parcel and replace the product with a working one. It should be noted that it is not worth closing a dispute on demand, since the seller always tries to protect himself from possible negative consequences of a dispute, such as downgrading, negative feedback, refund, trying to avoid this by any means. If you are firmly convinced that you are right, you need to bring the argument to the end.
Possible outcome of the dispute
In general, a dispute can be resolved both in favor of the buyer and in favor of the seller. In the second case, the transaction will go to the status completed. If the dispute was won by the buyer, the store is obligated to compensate financial damage, either partially or in full. Refunds will be made within 5 to 10 banking days from the date of the decision to return to where the goods were paid for, at the price at which they were purchased.
It should be said immediately about possible problems with currency conversion, since all payments on the site are made in dollars, and if, for example, payment was made from a QIWI wallet, the equivalent of which is rubles, you need to contact support to resolve this issue. The translation does not disappear, it simply “hangs” before the decision.
Conclusion
The article described how to open a dispute on Aliexpress. You need to know how to do this, because such an operation will help protect the rights of the buyer in case they were violated. The world of Internet commerce is just beginning to develop, and, despite its considerable popularity now, the peak will be in a few years. Many, unfortunately, do not yet trust this, others do not know how to use electronic payment systems. It’s much more common to just go to the store and buy a thing you like, but it will take more time and money. A few years later, familiar shops will sink into oblivion, because rental prices are constantly growing, and many buyers have already changed their shopping style, trusting this business on the Internet. For electronic stores the future, and it is a fact. They do not require space, the staff is minimal, which allows buyers to receive goods at almost cost, and the seller to work on the fact and have a good income.