"Yandex.Taxi": feedback on the work of drivers in a taxi service

Many of our compatriots, having their own car and having considerable experience in driving a car, are wondering if it is worth trying to monetize their skills. The demand for private pick-up service has been and remains high, and finding a client is quite simple. True, in recent years, the services that provide access to an order via the Internet have been most successful, and it is unlikely to earn much in private. This suggests thoughts of connecting to one of the large, publicized services. There are several of these in our country, the three largest are Yandex.Taxi, Uber, and Gett. Which of them is more profitable to work with? Let’s try to figure it out, focusing on reviews of work at Yandex.Taxi in St. Petersburg, Moscow and other cities of our country.

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Modern technology for modern drivers

If earlier a novice taxi driver tried to find a client near cinemas, bars and restaurants, and would not always be sure that the customer would have something to pay for at the end of the trip, now everything has become much simpler. Users install the application on their smartphone, bind a payment card to it, and the driver receives order information through their application, confirms the trip and takes the passenger. Then it’s a matter of technology, you need to take the person where you asked, and get the benefit, namely, the percentage of the payment made.

Working at Yandex.Taxi (reviews confirm this) is convenient for someone who is not alien to modern technology, the Internet is always connected to a smartphone, and most importantly, there is a desire to earn money. The system regularly updates the location data of all connected drivers, requesting data from the employee’s personal tablet. As soon as the customer forms the order, he is sent to the taxi driver who is closest to the starting point. As can be seen from the reviews about working at Yandex.Taxi, when working with this system, you can minimize idle mileage.

Information Support

According to reviews of work at Yandex.Taxi in Moscow, St. Petersburg and other cities where this service is presented (recently, Caucasian Mineral Waters, by the way, was connected to it, however, so far in a limited format), at the time of receipt When ordering from a client, the driver also has access to information about the distance to the starting point of the trip. In addition, the resource keeps track of the rating for all drivers and all control rooms that work with the Yandex office.

When choosing through whom to work, it is better to give preference to control rooms with a higher rating. This ensures accuracy of ordering, clarity of the workflow. Many negative reviews about work at Yandex.Taxi in Chelyabinsk, both capitals, Yekaterinburg come down to the unreliability of the data provided by the dispatcher. In order not to encounter such a problem, it is important to choose an intermediary very carefully.

What's in the ranking for you?

As testimonials of drivers about working for Yandex.Taxi testify, the more orders you can get, the higher the rating for a particular taxi driver. The formation of this assessment is based on passenger feedback. It must be remembered that at the end of the trip, each person who uses the service through his smartphone can rate the stars - up to five inclusive. But this is not all the information collected by Yandex.Taxi about its employees. Internal audits are regularly organized, the so-called secret customers sent from the Yandex office. As you can see from the reviews of drivers about working for Yandex.Taxi, many are unhappy with this system, but passengers like it, because it guarantees high quality service.

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It is beneficial for each control room that the drivers connected through it have the highest possible rating. This means that during the next (and extraordinary) verification, you can count on the help of intermediary employees. At the same time, as the popular wisdom says, “trust others, but don’t lie yourself”. As can be seen from the feedback of drivers in St. Petersburg about working at Yandex.Taxi, the best grades are always given to those who treat work responsibly, polite with passengers, drive well without complaints, and do not create emergency situations on the road.

All work is in the smartphone

The days of using cards, numerous phone calls and agreeing on a meeting place, trip price and route features have long been in the past. Today , a taxi driver only needs a smartphone with access to the Internet and the Yandex.Taxi application installed in it. It is through this program that the system quickly searches for the car closest to the client, reports information about it, including the driver rating. At the same time, the user himself chooses what level of comfort for the trip is optimal for him - an economical option, standard or premium. Statistics show that, on average, a car picks up a passenger in just 7 minutes.

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For the customer and the contractor, the applications are different, so the client cannot see the interface displayed to the Yandex.Taxi driver. It is not necessary to use a smartphone, if it is convenient, the application can be put on a tablet. The main condition is the Android platform. To start working with the system, you will need to replenish your internal account with a small amount - an intermediary commission will be deducted from it in the future. It is not difficult to do this, you can use bank cards or Qiwi terminals. The application has an active link to the latest, current rules of cooperation. As can be seen from the feedback from drivers about working for Yandex.Taxi in Moscow, not everyone reads this information carefully, therefore they find themselves in unpleasant and even conflict situations. It must be remembered that the service is primarily created to meet the needs of the client, therefore it is focused on quality service. Of course, drivers want their interests to come first, but so far the Yandex.Taxi policy is such that the customer’s wishes are the highest priority.

How to get into the service?

It is no secret that Yandex.Taxi does not invite anyone to its work. The company only concludes partnership agreements with other organizations, and also supports special virtual services that help the driver and customer find each other. According to the feedback from drivers about working for Yandex.Taxi in Yekaterinburg, Nizhny Novgorod and other Russian cities, in order to start a career with Yandex, you need to find an intermediary willing to connect anyone who wants to the system.

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Choosing such a company, you need to pay attention only to official partners. All of them are listed on the Yandex website, information about them with the rating and basic data is public, open to all comers. It is worth remembering that different intermediaries set different conditions, in some cases less favorable than recommended by the Yandex.Taxi service. In order not to be in the red, you need to pay attention to this and compare offers. In general, choosing a partner to connect to the Yandex.Taxi service, you need to get acquainted with the feedback on the work of each company represented in your city. You need to read the reviews carefully and with a "cold head", the information not always posted in the responses is impartial.

Getting started as a taxi driver: first steps

As the reviews about working at Yandex.Taxi on your car show, in order to start fulfilling orders, you first need to work on meeting the requirements of the service with your drivers. A car license must be obtained without fail. This can be done through intermediaries, many dispatching services provide similar services. Without a suitable car, you can rent a car. Many taxi services offer cars at fairly favorable rates, however, they will have to be driven very carefully so as not to be involved in an accident.

As can be seen from the reviews about the work at Yandex.Taxi in Nizhny Novgorod, the age of the car, the class are the grounds for classifying a car to a particular level of comfort. For this, Yandex.Taxi uses its own scale. The higher the class, the more expensive the trip, the more money a driver can earn. On the other hand, for cars, the eco-level of orders is usually greater, which means that you don’t have to waste time waiting idly. It is almost impossible to fulfill orders without a license, as can be seen from the reviews about work at Yandex.Taxi. Of course, you can try to infiltrate the system, only in the order line, such a driver will be in the very tail. There is a chance that he will not receive a single passenger during the whole shift - there is too much competition among those who already have the appropriate permission.

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Reliable or not?

Many reviews of work at Yandex.Taxi are positive. However, more often such information is published on the sites of dispatch services, intermediaries, providing taxi drivers to connect to a common virtual database. The responses sound encouraging, I want to try it for myself. Still, it’s painted that working through Yandex.Taxi (the reviews are extremely promising!) Provides numerous orders, impeccable grades in exams, and good customer feedback in a short time. Many also mention that simultaneously with orders through Yandex.Taxi they receive customers directly from the dispatch service. They often mention that commission fees when working through Yandex are low, and the reliability of cooperation with the service is impeccable. But is everything so rosy as it looks at first glance?

Like any other work, Yandex.Taxi (reviews confirm this) is primarily suitable for skilled people who know what they are dealing with. A novice driver, even having obtained a license, can get relatively low points if he is uncertainly driving on the road with the car, and the customer feels it, feels in danger. And with a low rating, you should not count on a large number of people who want to use your car. A similar problem awaits unfriendly, aggressive people. The first few customers who put an asterisk will thoroughly spoil the reputation, and then it will be very difficult to earn it.

A spoon of honey in a tar barrel

From all of the above, as well as from reviews published on the World Wide Web about work at Yandex.Taxi, it seems as if this place is the most bread-and-butter. But in any barrel of honey there is always a spoon of tar capable of spoiling all pleasure. There is she here. The fact is that at an economical rate, the price of a trip through Yandex is very low. This service attracts a mass customer who is willing to pay a little more for the transfer than using public transport. Yes, that's just the driver’s salary directly depends on how much the client paid him for each perfect trip. This means that such low prices of the head office, forcing drivers to obey, become an undeniable evil.

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On the other hand, when working in a taxi as before, the high price was formed not only because of the actual cost of the trip. This also included a small compensation for the long downtime awaiting the customer. If you use the Yandex.Taxi virtual application and if you have a good rating, you will only have to wait a few minutes for the customer, and usually go to him no more than 10 minutes. That is, in fact, there is no need to lay additional costs in the price, which was the reason for Yandex.Taxi to noticeably lower the bar for private pickup rates even in Moscow, not to mention other cities. But if the driver does not think about such technical issues, it seems to him that he works literally for a penny. And this, no doubt, is disappointing.

Salary: is there a chance to get more?

If you want to earn a lot, but there are even more customers, you can count on an additional increase in the tariff. Yandex.Taxi practices accounting for the so-called rush hours, when there are a lot of customers. This factor is included automatically; on the one hand, it stimulates the driver to work more actively, on the other hand, it helps normalize the flow of applications, and the service does not turn out to be overloaded too much. When providing private pick-up services all day, you can take into account not so much a tariff as an hourly payment. Of course, for its calculation, you need to have little experience working with the system in order to really evaluate your capabilities, customer activity in your city, as well as the desire of the client to use exactly the class of services to which a particular driver belongs.

To increase the hourly income of its employees, Yandex.Taxi introduced a bonus system. It is quite complex, supplemented by the possibility of receiving surcharges subject to a number of conditions. These rules for using the service are regularly updated and available both on the Yandex.Taxi website and through special applications. Also, they must instruct the operators of the control room through which the taxi driver works. If you keep your finger on the pulse, you can fall under many incentive programs, which will allow you to get more than decent wages, improved bonuses.

Cheat or not?

Many drivers, considering the possibility of cooperation with Yandex.Taxi, rightly fear that through a system where no one signs special papers, they can be fooled. As can be seen from the reviews, in reality taxi drivers do not complain about it. Of course, there are conflicts with dispatch services, an unsuccessful client may come across, but exactly with the Yandex service there is no misunderstanding. An exception - those drivers who have decided to work through the system without having familiarized themselves with the rules of its operation.

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At any time, the user is available information about all funds received for the previous working hours. It displays not only trips, but also data on bonuses, bonuses, surcharges received during the execution of orders. Here, the commission charged by the service partners is also taken into account. The final figure reflected through the application is the amount that the driver should receive. If there are any discrepancies, you must urgently contact the technical support service - it is likely that an error has crept in, which will soon be fixed. But, as can be seen from the reviews, such situations, if they appear, are extremely rare.

Source: https://habr.com/ru/post/C7767/


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