And here he is a long-awaited vacation: tickets and tickets purchased, suitcases packed, taxis called. But this is bad luck: traffic jams and, as a result, you saw only the tail of your train. Hysteria, despair: “What to do? Everything is lost". Let's breathe out and take it easy: this is a fait accompli, you missed the train. What to do with tickets, where to run, whom to contact?
By the way, going to the station, it will not be amiss to check the availability of all the documents necessary for the journey, including those that serve as an identification of your identity and the identities of all those who are with you (for adults it can be a civil passport or military ID, and for a child under 14 years old - birth certificate).
On a note! Your baby is not even five years old? You have the right to take it for free (provided that it does not require a separate seat on the trip).
So, back to the main question, what to do if you are late for a train.
What to do in this situation?
Act extremely calmly and without panic:
- Head straight to the return ticket office at the station (or at the train departure station, it should be indicated on the ticket).
- What to do if you are late for a train with a paper ticket in hand? Just return it with the words: "I am late and I want to renew my travel document." If for some reason you are denied this, refer to Order No. 473 (paragraph 3, paragraph 42) of the Ministry of Transport of the Russian Federation of December 19, 2013, which no one has yet canceled.
Important! Within twelve hours after you had to wave your hand over your train, you can use the right to hand over your ticket (although you will have to make an additional payment for the reserved seat). If you provide a document that the delay was caused by an emergency (illness or, God forbid, an accident), then you can return the money for the travel document within five days.
- You receive money (excluding the cost of a reserved seat).
- You get a ticket for any other train (and, without any changes in the conditions of travel and the carrier, which was provided for in the original document), the next one, two, three, a day later, and so on (that is, when it is convenient) and leave for the appointed time.
- If you need to go exactly on the train for which the ticket was originally purchased, then there are no other options but to catch the first taxi you get (there are always plenty of them at each station) and rush to the nearest station. This will be possible on condition that the taxi driver is a professional in his field (that is, he will not go through the center of the metropolis) or you carefully studied the route before traveling.
Now it’s clear what to do if you missed the train because of your fault.
Remember! The rules for returning tickets for the internal traffic and travel documents for an international vehicle are completely different. The size of the returned amounts will also differ.
What does the ticket price consist of?
The cost of a train ticket for Russian Railways is determined by three components:
- At the price of the ticket itself. It includes a fee for using railways, a locomotive, and so on (that is, the infrastructure of Russian Railways). Therefore, this part is received by the carrier, on the territory of which this train follows.
- The cost of the reserved seat (that is, the fee for the place occupied in the car), which depends on the level of service and the category of car. This part is sent to no one else, but to the owner of the car.
- Established tariffs.
Have you decided to cancel the trip?
For some reason, you had to cancel the trip, and you want to return the ticket and get the money spent on it. The algorithm for further actions will be similar to what was mentioned above. But there are some nuances:
- You should contact the cashier 8 hours (not later) before departure. You have every right to receive the amount consisting of the cost of a ticket and a reserved seat.
Important! Do not count on commission and service fees: they are not returned.
- If you come and ask for a refund when 2 to 8 hours are left before the train leaves, then in this case the cost of the ticket itself and only 50% of the price of the reserved seat will be returned.
- If less than 2 hours are left before the vehicle leaves, then you have a chance to get only the ticket price (in this case, you do not have to count on a reserved seat).
Important! To return a ticket, you need to contact any railway ticket office. This right is valid if time is left before the train leaves. But what to do if you are late for the Russian Railways train, you should read again above. Another important point - you should contact only the ticket office of the departure station (or where the travel document was purchased).
We rent an electronic ticket
What to do if you are late for a train and you have an electronic ticket issued? Everything is simple here: a ticket was purchased online, and therefore it must also be handed over via the Internet. Moreover, there are certain points that are worth paying attention to:
- If the payment for the electronic ticket was made using a bank card and there is no paper version available (printed on the official form of Russian Railways), then you can return the boarding document back on the website (through the Personal Account).
- In the event that a ticket was purchased directly at the station (at the ticket office) or printed out at the self-service terminal, then there is only one way to make a refund - at the ticket office of Russian Railways.
- Within 7-30 days (from the date of transaction), the money will be transferred to the bank card with which payment was made.
Important! A return is foreseen for a fee that JSC Russian Railways will charge. He is not taken in only one case: if the ticket was purchased for a child under 5 years old.
- In case of delivery of an electronic travel document for international trains, namely to the CIS countries, Abkhazia, Lithuania, Latvia and Estonia, or vehicles running within the territory of the Russian Federation, the cost of all services (including bedding) is fully refundable .
On a note! You can refuse not only the entire order, but also each individual electronic ticket included in the kit.
How long can an electronic ticket be refunded?
If it became known in advance that you do not have time for the train, then you can return money from your electronic ticket:
- within 6 hours before the start of the train from the passenger boarding station, if you were planning to travel by train of international traffic (that is, to far abroad countries);
- at absolutely any time convenient for you if you planned to travel by train through the territory of Russia or to countries such as Abkhazia and the Baltic countries (Latvia, Estonia and Lithuania).
Sapsan Ticket Returns
What to do if you are late for the Sapsan train? In this case, the general rules for returning tickets are valid. The exception is travel documents issued at a fare such as round-trip. Tickets purchased in pairs cannot be handed out individually. There is, of course, a way to refuse only a return travel document, but for money and time it is not a very profitable option:
- You go to the cashier, in which you receive confirmation that the place has been handed over.
- With this document and the application for reimbursement of funds, you must go to the Directorate of High-Speed Communications (a branch of Russian Railways), which is located in Moscow. If there is no time or opportunity, all papers can be sent by mail.
On a note! Refunds will be made solely in the manner of the claim. Moreover, 10% of the ticket price in the direction of "there" will also be deducted.
Have you lost your ticket?
What to do if you are late for the train, and here is another problem - the ticket is lost? Do not worry, not so terrible: the journey will take place. Recovering a travel document is not at all difficult, having paid about 200 rubles. The procedure will take about 1-2 hours: be prepared for this. Your actions in a similar situation:
- First of all, you should find a duty officer at the station and contact him.
- Then present an identity document (passport) and write a statement. It should indicate the train number, carriage, location, as well as the route.
What to do if you are late for a train in a foreign city?
Yes, everything is possible on the road. The main thing is not to forget about the calm, which in such situations can be difficult to maintain. And yet, leaving emotions, you must adhere to the following instructions:
- Proceed to the station, find the duty officer who will contact the head of the train.
- Your belongings will be collected by the carriage neighbors and unloaded at the nearest station, where the stop will last at least 10 minutes.
- Initially, you will be delivered to the point where your "belongings" are located, and only then to the destination.
Important! You don’t have to lay out any money: everything will be done absolutely free.
Missed the train due to a delay in the airliner?
Sometimes people combine their movements, that is, first by plane, and then by train. And such inveterate travelers are worried about the question of what to do if they missed the train because of the postponement of the flight. The question, of course, is interesting, but you can also figure it out.
Based on Russian laws, the carrier is responsible for the delay, that is, the transfer of the departure time or the cancellation of the flight. What to do if you are late for a train due to an airplane delay? When this happens, a written claim must be sent to the aviation company’s legal address. And to issue it in two copies: be sure to leave one copy with you (it should have a mark on admission: this is possible if you hand it in yourself). If this is not possible, then send a written claim by registered letter with a receipt of receipt.
You can demand reimbursement of the cost of the ticket (50%), a penalty for each hour of delay (25% of the minimum wage), as well as compensation for losses incurred (buying a new train ticket, paying for a hotel, etc.).
Finally
If someone else does not understand what to do, if you are late for the train, then you should read the article again and pay attention to the fundamental points.