A complaint is a consumer or customer complaint. It can be defined as an expression of dissatisfaction on behalf of the consumer with the responsible party. On the other hand, it is considered in a certain positive sense - as a report from the consumer, signaling with an appropriate document about a problem with the product or service.
Most modern competent business consultants believe and convince the firm that the complaint is a kind of gift from a consumer or client. A consumer complaint is usually an escalation of the process of its consideration. The consumer submits it to a third party in order to register his claim with the company, and the problem is no longer an internal matter. Special organizations, such as the business facilitation bureau or the federal trade commission, receive consumer complaints and help people with their service problems.
Consumer complaints agencies usually recommend that people prepare a letter following specific recommendations. A complaint letter must be in a specific form. The consumer indicates in it his name and contact details, name, contact information of the company, describes the claim in detail. Representatives of the intermediary institution will consider the document, in case they can not take any specific actions, then they will advise the consumer about the next step. Complaints may also be addressed to prosecutors general who are government representatives. True, it is rare that anyone registers complaints at the legal level, which can lead to legal proceedings.
The complaint is more
unofficial complaint. Many consumers manage to solve the problem with poor-quality products or poor service. But if the decision does not satisfy the consumer, then he turns to the intermediary organization. In any case, if a person is going to solve a problem, he must document every step that he has taken. When filing formal complaints, you need to record notes about all contacts with the company. If this fails, then the client can file a formal consumer complaint. Many of the claims brought against the company lead to a downgrade, and other penalties.
A properly drawn up complaint act , with the necessary documents attached, may represent a return of the product, compensation, repair or replacement of the product. Prior to filing a complaint, the consumer should study the company's guidelines as thoroughly as possible. It is also important to make sure that the document is prepared correctly, since even a minor error will lead to a temporary delay in considering the issue. The consumer must also have copies of all his complaints and any correspondence with the company and the intermediary service. Today, several specialized forums have appeared on the Internet where people have the opportunity to post their complaints so that as many other people as possible can find out about them.
So, in general, a complaint is an expression of dissatisfaction with the quality of service in the store, a complaint to utilities or local authorities and so on. But according to legal terminology - this is an official document setting out the facts and legal reasons.