Should bedding be returned? This is a very interesting question that currently excites many buyers. So, despite the opinion of most entrepreneurs, this product can be returned to the store if all the factory labels and packaging are preserved on it. This must be done within fourteen days after purchase. Read more about all this in this article.
Small introduction
Bed linens can become not only a necessary household item, but also a good gift for a loved one for any occasion. Nevertheless, sometimes the joy of his purchase is accompanied by disappointment. After arriving home, many buyers understand that bedding does not match the color of other interior items (for example, curtains, if purchased for a bedroom), and in general, it was not as bright and colorful as it was in the store. But what to do to the consumer in a similar situation? Should bedding be returned after purchase? By law, this product can be returned back to the store or replaced with another. Although many sellers think differently.
Bed linen is not included in the list of those goods that could not be returned back to the point of sale or exchanged. Nevertheless, practice shows that many sellers seriously object to this, and in certain situations the buyer will need to spend a lot of time and effort to get their money back. But you still need to defend your position.
In addition
Even if the bedding has an impeccable look and quality, it can still be returned to the store within fourteen days of purchase. You need to know this.
Moreover, buyers should not be afraid to defend their interests. Bed linen can be given back to the seller, having a commodity or cash receipt on hand. Therefore, these documents must be saved after the purchase. Nevertheless, if there is no check, then you can try to do without it. To do this, you need to enlist the support of other people who can confirm that the citizen purchased the goods in this store.
Do not forget that bed linen should be returned in its original form and not be used. This must be remembered.
According to the law
Should bedding be returned? It is necessary to answer this question from the point of view of the current legislation. So, bed linen is not included in the list of those goods that, according to the Decree No. 55 of 1998, cannot be exchanged or returned to the seller. All consumers need to know about this.
Nevertheless, some sellers are still trying to refer to this List. Moreover, they indicate that in the 5th paragraph of this regulatory act such goods are not subject to return, such as sewing, linen and knitwear. It should immediately be noted here that this document is only about underwear, but not about bedding. The latter is not included in the product data group.
Therefore, when answering the question of whether bedding is legally subject to return, you need only give a positive answer. Return this product is allowed within fourteen days after the purchase. This must be remembered.
Conditions
Should bedding be returned after purchase? Here it is necessary to answer this question again. Of course, it can be brought back, but not all citizens know about it. Here it is necessary to observe a number of conditions:
- after the purchase of bed linen no more than two weeks have passed;
- the product’s packaging is not damaged, its integrity and factory labels are preserved (otherwise the product’s appearance will be damaged and it will not be possible to return it to the store);
- the buyer has a check in his hands (it is possible without it, but then it will be necessary to connect witnesses who can confirm the fact of purchasing a set of bed linen);
- the goods were not in use (bed linen was not used and was not washed).
If the buyer adheres to these rules, then, most likely, he will not have problems with returning the goods and receiving funds. This must be taken into account.
To the above
Is linen subject to exchange and return? If it belongs to the category of bed, the answer in this case will be positive. But instead of taking your money from the seller, you can exchange bedding for another, more vibrant, beautiful and high-quality. It is possible that in this case you will have to pay extra for another set. But then the problem will be solved immediately, and the buyer will not have to wait a few more days for the return of their money.
The product has factory defects
What to do if a consumer finds marriage on bedding? He can take it back to the store. To do this, the buyer must contact the point of sale at which the product was purchased. As a rule, the store does not want to spoil its reputation, and when the buyer requests a refund for defective goods, he immediately gives him money or offers an exchange for other bedding. However, this does not always happen.
Sometimes the buyer still has to prove that the marriage of bedding is a manufacturing defect, and not acquired due to improper use. In such a situation, an independent examination should be carried out. If the study confirms that the defect in bedding is a factory defect, then the seller must pay for the examination. Otherwise, all costs for conducting such a study will be borne by the buyer. You need to know this.
Customer questions
It is still very difficult to bring back linens of excellent or very poor quality. Of course, sellers do not want to lose their profits from the sale of goods and therefore by any means try to make sure that they do not return funds to the buyer. Moreover, many of them immediately say that they don’t take back bedding after purchase. Despite the fact that this is unlawful.
But is bedding of good quality to be returned if it was not in use and it was not even taken out of the package? The answer in this case will be positive. If the seller refuses to take the goods back, then you need to seek help from Rospotrebnadzor, and then to the court. By the way, you can declare your intention to defend the rights in these instances to the store owner. Practice shows that in such a situation, sellers quickly return money to the buyer without unnecessary conversations. After all, nobody needs problems with the law. This fact must be taken into account by buyers and not be afraid to assert their rights.
Is bedding to be returned under the Consumer Protection Act? Yes, this product can be returned back to the store. This must be done within two weeks after purchase. You must have a sales receipt or cash register with you. Or you can take the help of someone from the people who can confirm the fact of the purchase of bed linen in this store.
Small characteristic
As practice shows, few buyers try to assert their rights when returning goods to the store. This is due primarily to the fact that most citizens are simply afraid to prove their point of view, and sellers very often use consumers' legal illiteracy and do not take back those things that they are required by law to take back.
Nevertheless, there are also such buyers who not only get their money back for low-quality goods, but also demand judicial compensation from the seller for their worries and spoiled nerves. It all depends on the persistence of the consumers themselves and their desire to prove their case.
Useful advice
Once again, we need to return to the question of whether bedding is subject to return under the Law "On Protection of Consumer Rights". The answer here will be positive under one condition: the product was not in use, it has retained its previous appearance, all factory labels and packaging.
Moreover, experts advise citizens not to be afraid to assert their rights, write a complaint to the name of the store owner (if the goods are of poor quality) or require the replacement of bedding with another set. In addition, you need to file complaints with Rospotrebnadzaor, the court, and even the prosecutor's office.
Conclusion
So, is bed linen subject to return and exchange? Of course, it can be taken back to the store if it was not in use (did not wash, do not iron, did not sleep on it). In addition, if the bedding turned out to be of poor quality, then it can also be returned to the seller or asked to be exchanged for another set. As a rule, entrepreneurs meet customers. Because no one needs problems with the law. Moreover, the law almost always stands on the side of the consumer.