If a certain situation arises that a person cannot solve himself, then any state structure can always come to the rescue. In this case, it is simply necessary to be a citizen of this country. Applications, petitions and complaints are considered by certain authorities, which are created for this. Do not think that this kind of interaction is something strange. In the Constitution of the Russian Federation this is enshrined in the provisions and various regulatory legal acts. Government bodies are simply obliged to provide assistance to their citizens.
Appeals as a form of interaction
Normal living conditions are not only good food, utilities and a favorite job. There are certain circumstances that require legal intervention. Then the citizen’s appeal to state authorities is carried out in a special manner. This is necessary to achieve the most effective result. After all, people working in government are loaded to capacity. To make the process faster, there is a separation of the entire workflow.
There are several main types of appeals that are provided for by the legislation of the Russian Federation. Namely:
- Sentence.
- Statement.
- A complaint.
- Petition.
Each person who is a citizen can make applications, both individually and collectively. Types of documents, where more than one author, are divided into two main groups:
- Collective appeals.
- Petitions.
When working with people, officials should be able to not only operate by law and regulations, but also skillfully find a compromise. Particular responsibility is assigned for each appeal of citizens to public authorities. The prosecutor’s office will not allow to ignore anything. It will primarily be guided by the Federal Law. The appeal of citizens to public authorities is no exception.
General principle of work of state organizations and structures
Every citizen can apply to a government agency with a wide variety of issues. But in order not to load people with meaningless work, it is necessary to understand some things. Firstly, each self-government body and organization will not be able to consider citizens ’appeals to public authorities if it is not within its competence. That is, with a complaint about the neighbors of alcoholics do not go to the city hall.
Moreover, for going to such institutions it is necessary to have good reason and reason. Typically, such an incentive is negligence, failure to fulfill assigned duties or incompetent attitude and lack of understanding of various actions. That is, a delay in pensions or wages, poor service in various structures, failure to issue specific documents or a delay in their processing.
Any appeal of citizens to public authorities is considered a certain amount of time. A decision on a stated topic or issue is made in the same way. All regulations are clearly spelled out in the legislative framework.
The correct preparation of the necessary documents
In order to comply with the procedure for citizens to apply to state authorities, it is necessary to correctly draw up and draw up documents. For this, too, there are specially established frameworks. Each appeal of people, it is not important it is made for one specific person or the whole organization, must be carried out according to relevant standards. That is, at the beginning is always indicated the person or body to which they refer. This usually happens in the upper right corner or in the center. Immediately you need to indicate your name and initials. Then the full postal address of the person responsible for filing the appeal is registered. If this is an ordinary person, then registration is enough. In cases when a legal entity applies, the address at which the company, company is registered is required.
After observing this formality, the main essence of the problem is briefly and concisely indicated. It is especially important to spell it out most clearly in the case. Otherwise, they can send it back, for various reasons. At the end of any document, the date of writing is set. Then - the signature and initials.
This procedure for citizens to appeal to state authorities is necessary in order to delimit the essence of the issue and streamline many problematic issues. This is especially true in cases where a certain amount of documentation is attached to the application. There will be various facts of the problem or a full disclosure of the essence of the matter. You can also attach photos or videos, references, various indications.
What are written appeals?
Written appeal of citizens to the state authority is carried out only in a certain way. Namely:
- Always at the beginning it is indicated where and to whom the document is sent. Without abbreviations, the full name of the state authority. Also spelling the surname and initials of the person to whom the appeal is made will not be superfluous.
- Then the data, the mailing address and the problem itself are registered. At the end of the document it is necessary to indicate the number of compilation of the document. Leave a signature with decryption.
Handwritten text must be legible. Otherwise, such an appeal will not be submitted for consideration, and the official will be completely freed from any responsibility.
Calls to Internet portals and various network resources
Sometimes, it is not possible for people due to various conditions to interact with government agencies. To do this, sites, portals and entire services are created. Electronic appeals of citizens to state authorities are also carried out according to strict standards. Such documents are executed in the same way as a written appeal, but there will be separate nuances. This is especially true when signing or additional documentation.
To make any full-fledged appeal via the Internet, you will have to work hard. After all, if the necessary documents are not in electronic format, you will need to scan them.
For more information, you will have to contact the authority itself. There is also a federal law regulating citizens ’appeals to state authorities, which covers in more detail each aspect of this activity.
Types of calls?
The interaction of the state with the people is carried out in several accessible ways. These methods are further subdivided into smaller subparagraphs, which have their own "fixing" by law. But at the present time, a person "conditionally far" from the world of the procedural code, jurisprudence and laws uses the main ways of interacting with the state. Namely:
- Statements.
- Petitions.
- Complaints
- Reviews
- Objections
- Requests
- Traditional treatment.
All of them have their own characteristics and disadvantages that clearly regulate them. Each of the above appeals has its own legal justifications, which are prescribed either in the Code of Civil Procedure or the Code of Arbitration or in the Code of Administrative Offenses. There are still small references in the Code of Criminal Procedure, but they do not relate to general points. Rather, they establish certain norms of objections to various processes or documents.
Timelines for resolving a problem
Consideration of citizens' appeals in state bodies takes place over a specific period of time. It is clearly spelled out in specific documents that fully support the citizen. The time frame is extremely strictly defined, which prevents officials from being inactive.
There is a period for each appeal, which determines the maximum amount of time for which citizens should be given an answer. Such a period may not exceed more than thirty days. But it is very important to understand the following: a document sent to an organization or institution must be registered. Only from this moment begins the countdown of days.
Therefore, the appeal of citizens to state bodies is fully determined by special provisions, laws and documents. Otherwise, confusion will begin, and the system will be inactive.
What to do if urgent appeal?
In such cases, it is entered into a special journal and then transferred to the table to the leader or the person to whom it refers. Any such appeal simply requires a resolution. Otherwise, it will not receive the necessary incentive for further advancement. The resolution is affixed to the immediate apparatus of people who are preparing a response or solution. Further, special services involved in production affairs begin to register every moment in their journal. That is, for each aspect indicated in the document and requiring a decision, a specific person will be responsible for this.
Case-specific highlights
It is always necessary to understand that communication between state structures and the population is a very complex mechanism. Sometimes there are nuances that require special interaction. Each of them is also registered in specific documents and is fully supported by the legislative framework. Emerging features are clearly spelled out for specific requests. This is especially true for repeated statements or complaints. In such documents, officials carefully look at both sides so as not to infringe on someone else's rights. Before submitting a second appeal, every citizen must understand all the features of this situation. And even more so, in what cases it will remain unanswered.
What if the answer does not satisfy?
In such cases, the sender should, at the heart of the problem, write down specific points that do not suit him. You can also require an explanation of everything that is not clear or a direct indication of the reasons. That is, if the document is deregistered, the citizen must explain why!
Anonymous messages and how to respond to them?
Such appeals are allowed to remain unanswered. But if they are sent for a specific purpose or to special authorities, then state authorities are obliged to check the situation. For example: they call a hotline and report on the mining of a residential building or infrastructure. Then the police are simply obliged to respond to the application.
But, when citizens apply to state authorities for other reasons, then anonymous messages may generally remain without any answer. Especially if it is done on an electronic portal or website.
How are collective appeals considered?
In cases of applications from thirty people or more, self-government bodies or officials must travel to a specific place. Collective appeal is an example of citizen appeal to public authorities. If the essence of the problem is in specific services or institutions, then checks are assigned to them. All such actions are described in detail by the legislative framework and fully support citizens. You can familiarize yourself with collective appeals in more detail on the state websites of the Russian Federation.
What is the essence of the appeals and how do they force officials to act on specific problems?
Recently, statistics of citizens' appeals to public authorities show the best results. This is due to the fact that the general situation in the country and the internal policy pursued provide citizens with various methods and levers of pressure. By the way, this is due to increased confidence in the highest echelons of power.
When compiling the appeal properly and attaching all the important documents to it, specialists quickly understand the essence of the problem. Then they determine what is required of them, and only after that everything moves off the ground.
If this is a complaint about something or someone, it is very important to indicate not only what was not committed, or to justify the violation, but to fully describe the whole essence of the problem and the place where it comes from! Yes, the document should be drafted concisely, but if problems arise with this, there are a bunch of legal institutes and assistants. This is especially true for people who are actively using the Internet, where there are entire libraries.
It is highly discouraged to show any emotions, as this will not only not help, but can also distract from the main topic. By misleading public services or institutions, one can move away from the concrete essence of the problem.