Rospotrebnadzor is represented by a special federal executive body, the main purpose of which is consumer protection. It deals with various complaints drawn up by citizens who encounter substandard goods or services, poor services or other violations by commercial or government organizations. Appeal to Rospotrebnadzor can be compiled in various ways. The organization is engaged in epidemiological and sanitary control, and also guarantees the protection of the rights and interests of citizens.
Powers of Rospotrebnadzor
Before drawing up a complaint to this organization, you should decide what exactly this organization does. The list of its functions includes:
- sanitary supervision;
- control over the observance by different companies of legislative acts related to consumer rights;
- inspections of various enterprises;
- conducting social and hygienic monitoring;
- certification of specialists;
- record keeping and statistics.
It is advisable to draw up a complaint to Rospotrebnadzor if a really certain violation committed by the organization relates to the work of this institution. Otherwise, such a document will simply not be considered.
Authority of the organization
Rospotrebnadzor has numerous powers and capabilities giving it the right to require companies to comply with the law. Such powers include:
- verification of company documents, which include labor agreements, medical books and diplomas of company employees;
- studying the correctness of filling out the magazines;
- preparation of instructions, the main purpose of which is the elimination of violations identified by the results of the audit;
- the imposition of fines on companies;
- assessment of available certificates, permits, licenses and other documents;
- depriving the organization of the right to continue entrepreneurial activity for up to 90 days;
- filing lawsuits against violators;
- check the work of cash registers;
- initiation of the detention of violators.
Rospotrebnadzor may impose fines, the amount of which may reach even 200 thousand rubles. Therefore, when drawing up an appeal to Rospotrebnadzor, each person initiates the proceedings against the violator.
What can I complain about?
When drawing up an appeal to the department of Rospotrebnadzor, it is important to know what violations you can complain about in this document. It is advisable to indicate the following facts:
- violations by banks, for example, transferring debt to collectors, unlawful charging of commissions that are not in the loan agreement, refusal to repay the loan ahead of schedule, unilaterally increasing the interest rate, imposing insurance or other illegal actions;
- violation of consumer rights in various stores or catering organizations, for example, the purchase of low-quality or expired goods, refusal to accept marriage or other actions;
- non-compliance with sanitary standards, for example, poor condition of objects belonging to an apartment building, supply of low-quality water through the water supply system or violation of the rules for citizens living in the same territory;
- illegal use of the local area, for example, the organization of a paid parking lot, shops or non-compliance with the norms on the basis of which household waste is removed.
Often, the appeal to Rospotrebnadzor indicates that roads located in the courtyard of an apartment building are used to drive cars. Often, residents of the same house make complaints together. Collective appeals to Rospotrebnadzor are considered the most effective, and they are also considered promptly.
Ways to file a complaint
It is quite easy to write an appeal to Rospotrebnadzor, and you can send this document to this organization in various ways. The following methods are used for this:
- sending a complaint by post, but the list of attachments and notification of receipt must be paid so that the applicant knows exactly when the document was delivered to the employees of the institution;
- personal visit to the department of Rospotrebnadzor;
- preparation of an electronic appeal, for which you will have to fill out a special form on the organization’s website.
If the main purpose of drawing up an appeal to Rospotrebnadzor is the need to hold any organization responsible or to conduct an audit in relation to it, then the corresponding requirement is indicated in the complaint. An additional requirement is the requirement to return the money for low-quality goods, to fulfill the terms of the contract, or to carry out other actions by the violator.
It is advisable to attach the response of the organization to the preliminary complaint to this appeal. This will prove that the company does not want to resolve the differences in a peaceful way, so you have to resort to the help of state bodies.
The nuances of sending by post
This method is the least popular, but it is considered relevant if the complaint contains a large amount of information, as well as if many additional documents are attached to it.
Using the delivery notification, you can find out in advance exactly when the complaint was received by employees of the Federal Service for Supervision of Consumer Rights Protection and Human Welfare. In addition to the direct complaint, it is advisable to attach other documents related to the violation.
Personal welcome
The procedure for applying to Rospotrebnadzor through a personal visit to a citizen of an institution’s branch is considered simple. To do this, contact the territorial office of the organization.
The process is performed on the basis of a live queue, so there is no way to make an appointment in advance. Pre-registration is available only to the head of the department of the institution. It is preliminary recommended that you familiarize yourself with the organization’s work schedule. The procedure for applying to Rospotrebnadzor using a personal visit involves taking into account the rules:
- a statement is drawn up in advance, and it can also be formed directly with the help of an employee of the institution;
- you must have with you evidence of your innocence, presented by check, direct defective goods, contract or other documents;
- Rospotrebnadzor employee must make sure that the specific complaint is really related to the work of the institution.
Admission will be denied if the particular case is not within the competence of the organization or if the available materials offend the honor of third parties. Anonymous complaints are not accepted.
It is preliminary recommended that you study the samples of appeal to Rospotrebnadzor in order to have an idea of the rules for compiling the document. The citizen must have a passport and other documents with him, confirming that his requirements and arguments are reasonable and legal.
It is allowed to talk about the problem orally, after which a written appeal is drawn up with the help of an organization employee. A sample appeal to Rospotrebnadzor can be studied below.
How to make a complaint over the Internet?
Electronic appeal to Rospotrebnadzor is considered the most popular way to file a complaint. This is due to the fact that you do not even need to leave the house. Case-specific evidence may be attached to the application. A special service is used to submit an electronic appeal to Rospotrebnadzor - http://petition.rospotrebnadzor.ru/petition/.
After compiling the complaint, it is processed, and then sent to the territorial unit, depending on the region where the company has violated consumer rights. When drawing up such an appeal, it is taken into account that it can become the basis for an unscheduled audit of the enterprise only if the applicant is authorized through ESIA. For this, an appeal is drawn up to Rospotrebnadzor through State services.
How is an online form filled out?
To apply online you must correctly fill out the electronic form. For this, the following information is entered:
- the applicant’s personal data are indicated, to which his F. I. O., place of residence and contact information belong;
- the unit to which the complaint is sent is given;
- an immediate complaint is prescribed, and its volume should not exceed 2 thousand characters;
- the text indicates the claim against the seller or producer of the goods, as well as formulates the requirements;
- in the presentation of various circumstances, it is taken into account that all information must be reliable, since if it is revealed that the citizen has provided false data, then he will be denied the satisfaction of the stated requirements;
- the date and place of occurrence of a particular incident is recorded;
- if the applicant previously tried to resolve the disagreements peacefully, then information about this is entered into the complaint.
It is advisable to attach other documents to such a statement, confirming that the applicant provides truly reliable data. Allowed to download files whose volume does not exceed 5 MB. If there are several documents, then it is advisable to combine them into one archive. If it is not possible to attach all the files, then they can be sent by mail, but information about them is written in the text.
Complaints Rules
Before drafting any application, it is advisable to study examples of appeals to Rospotrebnadzor. The basic rules for its preparation include:
- It is formed exclusively in writing;
- during the compilation of the text, the requirements of the law are taken into account, which are relevant to the procedure for compiling complaints from citizens;
- it is important to clearly state the essence of a specific violation;
- All information must be reliable and confirmed by official documents.
If the above requirements are not met, then this will become the basis for the fact that the employees of Rospotrebnadzor will refuse to accept the application.
Popular complaints
The most common hits are:
- Application for defective goods. It is important to indicate exactly where the goods were purchased, when the purchase was made, what the marriage was revealed, and also the requirements of the buyer to the seller are prescribed.
- Complaints about poor quality services. Most often, appeals are made to the Criminal Code, which does not cope with its obligations related to the maintenance of an apartment building. It is necessary to refer during the preparation of the application to the content of the contract drawn up with the company. It is advisable to take photographs of the house confirming the words of the applicant.
- Appeals to neighbors. Everyone has the right to peace and quiet, so if neighbors are noisy at night, which violates the law on silence, then you can contact not only law enforcement agencies, but also Rospotrebnadzor. It is allowed to indicate in the statement that the premises are used for other purposes or common areas are dirty.
Each appeal contains unique and individual information depending on the situation. The more documents will be attached and the facts given, the higher the likelihood that the requirements of the plaintiff will be fully satisfied.
Due to the fact that employees of Rospotrebnadzor can use numerous methods of influencing companies, many companies prefer to resolve issues with customers in a peaceful way. Therefore, if the claim states that the citizen will contact the Rospotrebnadzor, then his requirements are satisfied without the participation of this organization.
Nuances of consideration
The procedure for considering appeals by Rospotrebnadzor is clearly stipulated at the legislative level. The basic rules of this process include:
- applications are recorded within 5 days from the date of acceptance, and this time is intended to verify the application, since it must comply with the requirements of the law;
- it is allowed for an official to make inquiries to various state institutions to obtain additional information on this case;
- the application is considered within 30 days from the date of registration, but in certain situations it is allowed to increase this period by up to 30 days, but the applicant must be notified in writing about this.
It is not allowed to draw up an application to Rospotrebnadzor with a request to appeal the court decision.
The reception of appeals by the Rospotrebnadzor is clearly regulated, therefore this procedure should be well studied by citizens. The citizen shall be notified in writing of the results of the consideration of the application. For this, a letter is sent to the address of his residence, and the address should be indicated directly in the application.
If a citizen spells his email address in the complaint, then a response will be sent to him.
Reasons for the lack of response
Consideration of applications by Rospotrebnadzor is carried out within the time limits established by law. But at the same time there are situations when certain statements remain unanswered. This is due to good reasons, which include:
- when drawing up the application, the citizen did not leave his personal data, and anonymous complaints are not considered by the employees of the Federal Service for Supervision of Consumer Rights Protection and Human Welfare;
- the text uses profanity, threats, blackmail, or information that in any way affects the interests or rights of other citizens;
- the citizen sends several identical appeals to the institution, which describe the same situation, and they do not contain data on new circumstances, therefore usually such an applicant receives a notification that meaningless correspondence is stopped;
- in order to draw up an answer, it is required to violate the requirements of the legislation related to the confidentiality of information.
If the employees of the Federal Service for Supervision of Consumer Rights Protection and Human Welfare can not give an answer to the appeal for various reasons, then a written notice is usually sent where reasons for such a decision are given.
Consequences of applying to Rospotrebnadzor
Many citizens make appeals to this institution in order to satisfy their requirements for various organizations. Additionally, employees of Rospotrebnadzor independently decide on the application of certain penalties for violators. Therefore, usually the consequences of contacting this organization include:
- an unscheduled inspection of the violating company is carried out;
- the company is held accountable, for which large fines can be imposed, or even people in leadership positions are disqualified or prosecuted depending on the violation;
- money is returned for damaged goods or poor-quality services to the applicant;
- laboratory studies of products are conducted, and their main purpose is to identify prohibited or dangerous components in the composition;
- lawsuits are filed if the company violates the law;
- other inspection authorities are involved, if necessary;
- it is checked whether all employees of the enterprise have medical books, educational documents and other papers that enable them to work with food or other items;
- All licenses, permits, certificates, and other documents held by the company are studied, and often employees of the Federal Service for Supervision of Consumer Rights Protection and Human Welfare are faced with the fact that these papers are fake.
The employees of the Rospotrebnadzor of the applicant are notified of the work done.
Conclusion
Rospotrebnadzor is an important state institution that ensures that the rights and interests of consumers are respected. An appeal to this organization can be made by hand or through a computer.
The result of a complaint to Rospotrebnadzor is an audit of the company-offender. A firm may be held administratively or criminally liable. A report on the work done must be sent to the applicant.