A bit of history. Wikimart is an online store that has recently appeared on the Russian online sales market. The hypermarket brings together a large number of stores, more than 3,000, which are suppliers of goods to consumers.
Today we will try to analyze the work of the Wikimart trading platform, get acquainted with the opinions of customers about it, learn about the quality and range of products offered.
Wikimart clothes, customer reviews
It is difficult enough to check the reliability of each opinion, but it is still possible to get a general picture of the current situation, focusing on the feedback and customer ratings common about Wikimart.
pros
Range. Clothing in Wikimart is represented by a wide range of products of the most popular brands of America, Italy, France, whose manufacturers are known for their excellent quality. Buyers note a variety of women's fur products, a good selection of trousers, sweatshirts, T-shirts and topics. There are on sale evening dresses, casual and summer, sundresses, skirts and overalls. Men's down jackets and windbreakers of interesting models correspond to new fashion trends. Children's clothing is presented in an assortment from outerwear for teens to sliders for babies.
Prices. The cost of models is generally lower than in boutiques. Basically, the reason for lower prices is direct cooperation with official representatives of popular world brands.
The service is distinguished by the polite and good-natured attitude of the managers involved in taking orders. With poor-quality clothing or inadequate size, it is possible to change the goods.
Minuses
Range. Wikimart is an online store where the catalog of goods is not well adjusted. Often the information on the site does not correspond to the actual availability of products in stores and can significantly diverge in value.
Payment. Inconvenient payment for the order, there is no possibility of settlement through electronic wallets.
Exchange and return of goods. About the ability to exchange or return purchased clothing to Wikimart, visitor reviews are more negative. Customers note a complex, slow, and protracted exchange or return process.
Feedback. According to numerous customer reviews, feedback from customers is simply absent or occurs unilaterally. Customers have to call and specify the delivery time of the order, which is often postponed, and in some cases the delivery is canceled due to the lack of availability of the ordered products.
Quality of service. After accepting the order, customer support often ends there. According to company representatives, due to the large volume of orders, the staff does not always have time to track the path of the goods to the consumer from the designated store.
Clothing. About clothing sizes at Wikimart, customer reviews are in line with any online clothing purchases. The catalogs are designed for women with standard shapes, and if there are any deviations from the usual sizes, it is better to use the services of those stores where there is a possibility of fitting. When contacting Wikimart (online store), be sure to keep in mind that foreign manufacturers most often have different dimensional grids, which differ significantly from Russian standards.
Summary
Most often, Wikimart customer complaints are related to late delivery of an order or the lack of the right product in stock. Poor communication with partner stores and late delivery of orders are significant disadvantages of the hypermarket. According to the assurances of the company's employees, the online work scheme will improve. In the meantime, Wikimart's work reviews are mostly negative and dissatisfied customers are much more than satisfied with the work site buyers.