The company "Kirby", according to many, differs from most other manufacturers of vacuum cleaners. Moreover, it is often called completely unique. In a world where customer service seems to have gone awry, Kirby still seems to be proud of what she does. Her home care systems are renowned for their reliability, quality and high performance. The company's plants are located in Cleveland, Ohio, and Andrews, Texas. Thus, all equipment is manufactured in the United States. But what exactly can Kirby vacuum cleaners offer customers today?
Briefly about the manufacturer
The company was founded by Jim Kirby, an incorrigible inventor who did not give up his dream of making a living with his ideas. He made a number of inventions that are used today, and in his entire life he has received more than 200 patents. But the most famous achievement of Jim Kirby was and remains his vacuum cleaning system.
Although he began developing vacuum cleaners in 1906, their production only began after the First World War. In 1925, Kirby introduced Vacuette Electric to the world. This was an early version of the vacuum cleaner, which is still available today, with a removable handle and nozzles that can be used in hard-to-reach places. Over the years, a large number of models have been created.
“Kirby” is a division of Scott & Fetzer, which, in turn, is part of the holding of billionaire Warren Buffett Berkshire Hathaway.
Products
Unlike other manufacturers of home care systems, Kirby only releases one model at a time, updating it approximately every 3 years. The third generation of these American "miraculous vacuum cleaners" began to be produced in 1990 and continues to this day.
The first model of the last generation was the Generation 3 vacuum cleaner. It introduced the TechDrive Power Assist for the first time, designed to reduce the user's efforts by 90% when moving the device back and forth.
Kirby G4 - an excellent vacuum cleaner that replaced the G3, which differs from it in a number of improvements. The device features a smoother transmission and more robust assembly. The model is equipped with the advanced Micron Magic Filtration filtering system, which is several years ahead of the competition. The vacuum cleaner had a plastic fan that could break if metal got inside. Therefore, starting with the G5, the Kirby began to be equipped with Kevlar propellers.
Kirby G5 and the earlier model are very similar. As for performance, the difference between them is insignificant. However, there are changes. The most significant feature of the Kirby G5 vacuum cleaner is a propeller from an almost eternal Kevlar. Externally, the device has also changed a bit. The vacuum cleaner has become more rounded and modern. Some tools have taken a different look. The brush magnet has moved to the opposite side.
Kirby Gsix differs in that this model was first equipped with a HEPA filter (up to 0.01 microns). Since such a high-quality cleaning significantly reduces air flow, the vacuum cleaner underwent structural changes, thanks to which it was possible to maintain its performance. Another change affected the look. On the handle began to affix the year of manufacture of the device.
The Kirby Ultimate has become a bit more powerful than the Gsix. In addition, his brush roller was improved - he began to better collect pet hair.
Kirby Ultimate Diamond Edition is still one of the most popular models among Kirby users. The reason for this lies in the fact that this is the only modification that comes with a 2-speed engine. In addition, it is equipped with a more powerful motor. This is a great feature for those who have parquet floors and rugs or who need to perform delicate cleaning. The problem with Kirby vacuum cleaners is that, thanks to their high power, small rugs will simply be sucked in. This is very annoying. The Diamond model avoids this by simply switching the vacuum cleaner to low power. It is enough to clean the rug, but it is not so high as to suck it in.
In the Kirby Sentria vacuum cleaner, “Kirby” changed the look, making it more modern, and added an LED flashlight (which eliminated the need to change bulbs). At the same time, the weight of the model was reduced by half a kilo. The handle and belt tensioner became plastic, but there were no problems in this regard, since the material turned out to be quite durable. The style of the bumper head and the design of the accessories have been changed. All tools of previous models remained compatible, but the new ones became slightly different. Thus, Sentria is the most powerful and lightest of all modifications of the “Kirby”.
Kirby Sentria ll has the same modern look, although the style and colors of the new model have been changed. LEDs and weight remain the same as the original. The biggest change was a stiffer brush bristle, which provides longer service life and deeper carpet cleaning compared to previous models.
Acquisition Recommendations
For those users who are considering buying a cheap vacuum cleaner from a supermarket, designed for only a few years of service, owners recommend buying a Kirby Vacuum or Kirby G4 Vacuum model. They cost about the same, but they are much better cleaned and will last much longer.
For customers on a budget, the Kirby G5 is a good fit. This is one of the best-selling modifications, and it is equipped with a durable Kevlar fan that will last a very long time.
Allergy sufferers are advised to purchase Kirby Gsix or later. They all use HEPA filters, Kevlar fans and provide the same performance as older models.
Thus, the differences between the various modifications of the Kirby are obvious, but the most significant of them are age and color. At the same time, the time factor does not matter much, because the durability of the vacuum cleaner is very large.
Currently produced by Kirby Avalir. Some features of the model that make the system easy to use include:
- combining the functions of 12 different devices, which eliminates the need to maintain a fleet of equipment for cleaning the premises;
- the presence of an extensive set of nozzles that make it easy to clean cracks, ceilings, walls, stairs, upholstery and all types of floors;
- easy washing with shampoo as small spots, and the entire room;
- TechDrive system allows you to easily move the vacuum cleaner, reducing the applied effort by 90%;
- foot control eliminates the need to bend down;
- the possibility of stopping the brush roller turns the device into a direct-flow suction vacuum cleaner, which is ideal for cleaning floors with hard surfaces and delicate carpets;
- LED flashlight illuminates even the darkest corners.
Suction power
This aspect of the work of vacuum cleaners Kirby, according to reviews, is the most powerful. Users can set the height of the contact point of the floor using the pedals located on the front wheels. Tests have shown that Sentria II and Avalair have the highest suction power of all Kirby models - about 195 m 3 / h. The machine is equipped with two brushes connected to the engine via a belt: a soft one for cleaning carpets and walkways, and a hard one for collecting pet hair.
In its characteristics, “Kirby” is significantly superior to other vacuum cleaners. For example, compared with Dason, it has twice the diameter of the suction pipe, and the suction power and air flow are more than 3 times higher than these competitor's parameters. Although these indicators fall as the dust collector fills up, still they remain twice as large.
Input power
The power consumed by the vacuum cleaner depends on the mode of use. For example, during normal operation, the Sentria consumes about 630 watts. The brush roller speed reaches 4000 rpm. If a hose is used, power consumption rises to 710 watts.
Dust collector
The user can purchase 6 disposable bags of Kirby ALLERGEN. Only these packages are suitable for the G10D model (style F), if you do not use a converter that allows you to install bags designed for older versions. The package volume is 7.5 liters and can easily withstand up to 6 months of use.
Filtration system efficiency
Sentria / Avalair models provide air filtration at different levels. First, the bags filter most of the smallest dust particles. Secondly, the HEPA filter does not allow particles larger than 0.1 microns to leave the vacuum cleaner.
Weight and dimensions
Since aluminum and polymers are used in the design of the vacuum cleaner, its weight has decreased by about 9 kg compared to older models. The dimensions of the device in cm are 109 x 38 x 38. The considerable weight of the device is one of its main disadvantages.
Warranty
Everything is complicated here. The user receives a 3-year warranty only if he buys the goods from one of the official distributors or dealers through the mandatory procedure of home demonstration. If you purchase this product on the Internet, then no guarantees can be obtained. It applies only to users on the owner’s registration card, which is filled out at the time of purchase. The warranty does not cover consumables such as dust collectors, belts and lamps. In the event of a breakdown, the distributor will replace the defective part. Only transportation costs will have to be paid.
In addition, a lifelong recovery plan for a vacuum cleaner can be purchased for a small amount. This will allow for a small fee to send it to the factory for a complete repair, including the replacement of broken and worn parts and polishing of metal surfaces. Upon return, the vacuum cleaner will look like new.
The company’s website contains a lot of useful information, including instructional videos, instruction manuals and access to purchase parts, dust collectors and filters.
The average life of a Kirby vacuum cleaner is 25 years. The device ranks first in terms of reliability and costs a minimum number of repairs, by a wide margin ahead of its closest competitors in this indicator.
Accessories
Vacuum cleaner "Kirby" reviews are praised for completing an extensive set of accessories. Along with standard brushes, nozzles and adapters, there are also a turbo brush, spray gun, accessories for grinding, polishing, cleaning and washing parquet, cleaning carpets and furniture, stairs, clothes, the passenger compartment, walls, ceilings, curtains, lampshades, and accessories for turning the vacuum cleaner into a portable device. There is a nozzle for filling with air and blowing (in reverse mode) toys, mattresses and other inflatable items. The number of Kirby accessories is 3 times more than, for example, the Dyson vacuum cleaner.
Special abilities
The model has many additional features. The device allows for wet cleaning of carpets using a quick-drying washing liquid, has a powerful LED headlight that will allow you to see the surface being treated, and can be transformed into a portable version.
Ease of use
The vacuum cleaner has features that increase its functionality. These include height adjustment, the TechDrive Power Assist system, which helps you easily move the device and cord 10 meters long (or, optionally, 15 meters). The noise level is average.
Cost
The price of a Kirby vacuum cleaner is one of the hottest points for discussing company products. According to the manufacturer, its simple business model (demonstration at home) ensures that every user learns everything they need about all the features of the product. According to reviews, Kirby employees in most cases will offer something for free (for example, shampoo for carpet or wax for parquet), if they are allowed to enter, since many do not like the presence of strangers in their home. Presentation usually lasts 2-3 hours. The presentation begins as soon as the distributor crosses the threshold of the house. All his actions carefully follow a certain plan drawn up long before the meeting, and, according to reviews, the price of a Kirby washing vacuum cleaner will be very surprising: more than 175 thousand rubles. This cost may be reduced if you give away your old vacuum cleaner in return. A good negotiator can bring down the price of a completely new Kirby Sentria II to “only” 60 thousand rubles. However, a similar product can be obtained much cheaper if you buy a new or used device on the Internet, and then send it to the manufacturer for an update.
Benefits
The advantages of the Kirby vacuum cleaner, according to reviews, are numerous. There are many aspects that should be mentioned in order to demonstrate the functionality of this machine. Kirby reviews often mention the fact that the vacuum cleaner provides an extremely powerful airflow that ensures constant suction. The machine is designed so that it is preserved when working with various surfaces, providing optimal contact with parquet, tiles, laminate, carpets, rugs and upholstery.
Reviews on the model of the Kirby Sentria II vacuum cleaner note the TechDrive function, which facilitates the movement of the device. This is not a self-propelled system that will drag the user along, but it supports movement in accordance with the speed and direction of movement of the vacuum cleaner. This is especially convenient when cleaning large areas, such as the living room, bedroom or attic, which usually require more time. To enable TechDrive, you must either press the drive pedal or the D button. You can disable the mode with the N button, which will put the machine into neutral mode.
The cleaning system that comes with the Kirby vacuum cleaners is also called excellent by user reviews. It is able to clean carpets and small rugs without making them wet, which ensures quick drying. Thus, the vacuum cleaner not only collects accumulated dirt and dust, but also freshens the fabrics, giving them a more vivid appearance, and eliminates unpleasant odors that can obscure the cleanliness of the house.
Like most other Kirby vacuum cleaners, the Sentria II is equipped with HEPA filters, which effectively reduce air pollution from dust and debris from carpets. Thus, it can be expected that the performance of the home cleaning system will be significantly higher than average, and at the same time it will protect the premises from bacteria, mold and allergens, which potentially threaten the health and well-being of the family living in it.
As for the design itself, the Sentria II vacuum cleaner is made of durable aluminum, which makes it much more durable, increasing resistance to active use, as well as the ability to withstand accidental shocks that are inevitable when cleaning under furniture, beds and chairs. The height of the vacuum cleaner is adjustable, which provides greater versatility and allows people of all sizes to use it. This is especially useful if different people are involved in the household. A vacuum cleaner can easily adjust in height to another person. A cord length of 10 m as standard and 15 m optional is sufficient to clean the first floor of the house without removing the plug from the outlet on the first.
According to reviews, Kirby Sentria II is slightly lighter than other models, which facilitates maneuvering and reduces fatigue from using a vacuum cleaner. The availability of accessories such as a dust brush, an upholstery nozzle, a crevice nozzle with a removable brush, and also nozzles for walls and ceilings allow you to use the most suitable tool depending on the place of cleaning. A LED headlight will brightly illuminate even the darkest corners, greatly simplifying the work.
disadvantages
Despite all the advantages, a home care system is not without some drawbacks. First of all, customer reviews of Kirby vacuum cleaners note that they support only one motor speed. This means that the user is deprived of a choice between more efficient and faster operating modes, which would be very convenient for proper carpet cleaning.
Another drawback of the Kirby vacuum cleaner, according to the owners, is the problem with the suction power, which can weaken over time. According to some customers, the machine becomes inoperative after an average of 9-13 months. According to real reviews, the Kirby vacuum cleaner often breaks the tension belt. This is a huge disappointment, given the high cost of the car. Inexpensive models last longer and provide good performance for at least 2 years.
Finally, the loud noise generated by the vacuum cleaner is another drawback. According to customer reviews, Kirby sounds like a coffee grinder. This is very disappointing, especially since much cheaper and less technologically advanced models work much quieter.
And finally, the price of the Kirby vacuum cleaner in Russia, according to reviews, is its main drawback. Although it matches its value in the US, it is clearly overpriced. In this case, the price may vary from distributor to distributor. However, the guidance below will significantly reduce it.
Negotiation Guide
As soon as the seller of the “miracle vacuum cleaner” “Kirby” enters the house, one should prepare for a psychological war. Users are advised to speak with their family members first. It is necessary to determine who will take the initiative in conversations, negotiations, etc. It is important to be credible and calm if there is a firm intention to purchase a vacuum cleaner 3 times cheaper. Here is a step-by-step scenario:
You can not immediately let the seller into the house. They are trained to deal with this situation. You can say that the ban on sales agents in the house is fundamental, or to uphold the inviolability of personal living space. In no case can you say that the house is a mess.
Typically, Kirby sales agents work in pairs. They will try to buy an invitation to enter a free product or discount. At this stage, there are two options: to allow them to enter (if there is an intention to buy an American “miracle vacuum cleaner”) or not. Distributors may even claim that they will leave and never return, which is wrong, since you can always request a presentation from Kirby.
Once they are in the house, restrictions should be established. You must not allow them to roam all rooms. This is important because it increases the powers of the homeowner and demonstrates who is the boss and the boss in the negotiations.
Sales agents will offer a short product demonstration. A relatively small rug should be chosen. Large ones take time and allow Kirby salespeople to understand what is really happening. It must be remembered that the intention to really buy a vacuum cleaner should be carefully hidden.
Also, as when buying a used car, it’s worth finding what you don’t like in this device and complain about it. The best method is to complain of back pain, emphasizing the heavy weight of the vacuum cleaner, which is Kirby’s weak point. Reviews recommend criticizing less reliable plastic parts (all new models have them) and the complexity of the system, which takes time and energy to learn how to use it. Such tactics will halve the ambitions of trading agents, expressed in monetary terms.
The proposed price of the Kirby vacuum cleaner, according to reviews, will be in the range of 90–115 thousand rubles. It is necessary to portray resentment (which most probably will not be difficult). The price will decline by several tens of thousands, and negotiations usually stop at about 60 thousand rubles.
Having reduced the cost of a vacuum cleaner to such a level, you need to turn to a good scenario. For example, call someone (a friend, neighbor, or maybe an adult child) and ask how much their Kirby costs. The answer should sound something like this: they got it for $ 400 on ebay. The seller will say that they have no guarantees, no recovery plan. But what does the plan have to do with the difference of 35 thousand rubles? If you have a smartphone, you must use it. You need to go online and show them the site with a great deal. You can talk about how friends managed to buy a vacuum cleaner for $ 100, talk about the latest competing models (for example, Dyson), or how bad the economic situation in the country is, about your next vacation and how you will need it then the money. Disagreement with your household should be portrayed. As a result, depending on how well all of the above has been done, according to customer reviews, the price of a Kirby vacuum cleaner can be reduced to 40 thousand rubles. At this stage, you will either have to buy it, or abandon this idea completely.
Company criticism
Kirby’s sales practices and marketing have been criticized in the past. In addition, the company has been subject to scrutiny by various consumer protection agencies. These organizations received a lot of complaints about the sales practices used by Kirby distributors. Many appeals came from older consumers who found it difficult to fend for themselves when salespeople knocked on their doors. The Wall Street Journal listed examples of such scenarios. For more than 5 hours the couple could not get rid of the 3 Kirby sellers whom she had allowed into her home, and a woman suffering from Alzheimer's was sold 2 vacuum cleaners of this brand, each of which cost her $ 1,700.
In addition, a lawsuit has been filed against the company alleging the sale of used models under the guise of new ones. According to the prosecution, this is confirmed by the fact of the sale of duplicates or the replacement of registration cards of the “original buyers”.
Kirby claims that it is not responsible for the actions of its sellers, whom it calls independent contractors. Its “Code of Ethics for Distributors” contains 12 principles, which include an item on the observance of high standards of conduct, honesty and sincerity in relations with customers, other distributors and employees of the company. Kirby also educates its sales agents in direct selling laws and, under the threat of a break in relations, requires them to resolve complaints within 24 hours.
Finally
Despite some of the drawbacks of the Kirby American vacuum cleaner, reviews call it reliable and efficient, with generally good performance, sufficient suction, airflow and an advanced HEPA filtration system that allows the home to be a clean and safe place for the whole family. The washing system, convenient TechDrive and LED headlight, as well as the large number of accessories that are included in the kit, will leave owners happy with their purchase. Moreover, each authorized model comes with a 3-year warranty that protects the interests of the user, and you can purchase a lifetime plan for factory renovation.