At the moment, the gaming platform Steam ("Steam") is the most popular worldwide. It has hundreds of thousands of games and millions of players. It is not surprising that in such a large game service, which also works online and provides the opportunity to play with other people, problems often arise.
In this article we will look at how to write Steam to tech support and get a solution to our problem there. Immediately we recommend that you first turn to the rules for using technical support, as well as read other platform rules, because there may be cases where the support request will be left unanswered, when the problem can be solved without contact, finally, which cases are not considered at all Steam Be sure to read all the rules before contacting, because violating them may entail certain sanctions against you.
Technical support
Regardless of what kind of problem you have (with the game itself purchased on this platform, or with the platform in general), it is best to contact technical user support right away. At the moment, there are 4 main and most popular methods of handling that Steam support accepts.
You can write a letter to them through a special treatment menu on the platform website or through the platform itself, as well as using Email, Gmail. Remember that the main language you should use when applying is English, so if you wrote in Russian, you may be asked to state your problem in English. Try to highlight the problem most specifically, attach photos, pictures, screenshots and other evidence that will help most accurately describe the situation. Do not neglect the help of comrades who can also contact support with you. Especially if your comrades know how to write Steam support.
CS GO, Dota 2, Call of Duty - only part of the popular games with which various problems often arise, which can serve as a reason for contacting user support.
Via phone or skype
If you don’t want to write to them or don’t know how to write Steam support, then there are other options, for example, you can call them using a regular phone or via Skype. Phone numbers for calls are available on the official website of the platform. Again, do not be surprised if you begin to speak English, although the platform has long created many offices in Russia, so you can have Russian-language support. Try to formulate your problem as briefly as possible.
Groups
On the platform itself or on social networks, you can come across official Steam groups and communities in which they will answer many questions, help solve a particular problem, or indicate what needs to be done and how. It is possible and even necessary to write Steam support through such groups, because this method is the easiest, but there are certain nuances, for example, not the fact that they can solve your problem. In this case, you will be sent to write an official appeal to the technical support center or give a phone number for communication.