Is it possible to exchange goods without a receipt? This question is asked by many citizens of our country. Current legislation allows people to make an exchange of goods even without a cashier's check, but in this case it will be necessary to refer to testimony. You will learn more about this topic as you read this article.
A little about the main thing
Currently, most retail outlets are equipped with cash registers. However, a check issued in a store may simply get lost in your pocket or become unusable. But what should the buyer do in this case? Is it possible to change goods without a receipt, and how to do it right?
The consumer has only 14 days to return or exchange quality items. At its discretion, the seller has the right to extend this period (for example, up to 21 days).
However, before you bring the item back to the store, you need to make sure that it has all the factory labels on it. Because the goods that were already in use, the seller can accept back only if there is a defect. This must be taken into account.
Legal justification
Is it possible to exchange goods without a receipt? The answer to this question is contained in Article 25 of the Law of the Russian Federation "On Protection of Consumer Rights". You can exchange goods for another thing even without a receipt. Indeed, the absence of this document does not deprive a person of the opportunity to invoke testimony. And, as practice shows, buyers have no difficulties in exchanging purchased goods for another thing. Moreover, at present, entrepreneurs are offering consumers to come and exchange a thing for another, if it does not fit the style, color scheme or size. To be afraid that the seller will not accept the goods without a check is not necessary. It is only necessary to enlist the support of witnesses who confirm the fact of the purchase of goods from this seller.
In addition
Is it possible to change an item without a receipt if it has not been used and its factory labels have been saved? Of course, this can be done. The main thing that needs to be taken into account by the consumer here is the deadline for returning a quality item. According to the current law, this period is 14 days (the day of purchase is not included in this period). If the item in proper presentation is returned to the seller later than the specified time, then he has the right not to take it back. Provided that the latter has not established a longer period for the return or exchange of things of good quality. This rule needs to be remembered.
Frequently Asked Questions
Is it possible to change defective goods without a receipt? This is the question many buyers ask who do not know all the intricacies of the current Law. The answer in this case will be positive. Moreover, when buying goods, the seller gives the buyer not only a cash register, but also a sales receipt, as well as a warranty card with a seal. Therefore, in the absence of a cash receipt (which must be kept after purchase just in case), any other document that confirms the purchase of low-quality items in this store is suitable. Many buyers do not know about this and believe that no one will accept defective goods without a receipt. Although, this is completely wrong.
How to exchange goods without a check if the seller refuses to accept the thing back without the presence of this document? In this case, you need to write a complaint to the director of the outlet indicating that the buyer will contact the consumer protection department, as well as the court. As a rule, all entrepreneurs are afraid of complaints and do not want problems with the Law. Therefore, after such appeals, the seller immediately takes the thing back even without a receipt and any other evidence of purchase.
How to defend your innocence
Most sellers use the credulity and legal illiteracy of buyers. But what should the consumer do if he does not know how to return the purchased item back if it does not fit him in size, and the receipt confirming the fact of purchasing the goods is simply lost?
You can come to the store with relatives, friends, acquaintances who confirm that the item was purchased at this outlet. The consumer needs to demand the exchange of goods for another thing, referring to the provisions of the Law "On Protection of Consumer Rights". Moreover, do not forget that the buyer is always right. It is necessary to verbally, under witnesses, tell the seller that in case of refusal to exchange the goods for another thing, he will have to go to the court to protect his rights and interests.
Do not forget that the seller also has rights, and not just duties. Therefore, if the buyer brought the item to the store a few months after the purchase, then the employee of the distribution network has the full right not to accept it.
Unable to return back
Can they change goods without a receipt? The answer to this question will be positive, but subject to a few rules that are worth knowing.
By law, the buyer has the right to exchange or even return a quality item if:
- preserved presentation of the item, all factory labels and tags;
- it was not in use (this can be seen in the appearance of the thing, for example, there are no traces of dirt on the sole of the shoe);
- the deadline for the exchange of quality goods did not come out;
- a thing is not included in the list of those goods that cannot be exchanged by law.
Moreover, changing the goods without a check by law is quite difficult, but possible. Especially if there are witnesses (for example, the same buyers or other sellers of the distribution network).
Nevertheless, according to the current List of Goods No. 55, approved by the Decree of the Government of the Russian Federation, there is a certain category of things that cannot be returned and exchanged under any circumstances due to its consumer properties. These include: jewelry with precious stones, precious metals, lenses, glasses, syringes, medicines, underwear, tights, fabrics, cars, perfumes, household chemicals.
Yet
There are exceptions to each rule. Therefore, in certain cases, even medicines in the pharmacy can be returned back. For example, a pharmacist sold an expired drug to a consumer. In such a situation, there can be no question that this product cannot be returned or exchanged. Expired medicine must be taken back and replaced with a quality product. In case of refusal, the buyer can apply to Rospotrebnadzor and even to court.
Clothes did not fit
Is it possible to exchange goods without a check for a different size? This is a very important issue for many buyers. The answer here will also be positive, but on one condition that the consumer does not want to exchange tights or underwear, but, for example, a dress or skirt, trousers or outerwear. The main thing is that the thing retains all its consumer properties and is not in operation. Otherwise, the seller will not accept it back.
The absence of a check, cash or commodity, does not deprive a person of the opportunity to refer to the testimony of witnesses. Therefore, do not be afraid to go to the store and ask to replace the goods with a thing of a different size. Indeed, in almost all cases, the law is on the side of consumers.
Conclusion
Is it possible to change goods without a warranty check? How to do it right? Earlier it was written that the check is not a binding document, according to which you can exchange one thing for another. For this, the warranty card, on which the seller’s seal and signature is placed, is quite suitable. As a rule, a guarantee is obligatory issued for shoes and household appliances. The last document is very useful in the case when the product turned out to be of poor quality.
In addition, once again I would like to say that buyers are not afraid to defend their rights. If the item does not fit in size, style, then it can be returned back or changed even without a check. Usually, there are no difficulties in such cases. Especially if the item was purchased in a market where conditions do not always allow fitting.
But each buyer must remember that exchanging a quality item for another product is possible only if it has its original presentation and there are no signs of exploitation on it.