Renowned renowned company provides multidisciplinary travel services. She is on the list of the most popular travel agencies in Russia. The organization has offices in many cities and over 17 years of work has earned a lot of feedback. About the travel agency "Update", consumers respond differently. On the Internet you can find both negative and positive opinions.
History of creation
Travel agency "Renewal" in Moscow began its work in 2001. At the time when it was founded, the market for tourism services was just beginning to develop. This helped the travel agency "Renewal" to take a leading position in the market for the sale of last-minute trips to different countries. Initially, the entire organization consisted of two people.
After three years of work, new representative offices were opened. First in St. Petersburg, and then in Kiev, Lviv, Belgorod, Kharkov and Kaliningrad. At the beginning of 2009, the Turstanok company joined the Renewal group of companies, designed to distribute last-minute tours, and a year later the organizers created the Itour brand. Since 2012, a special site has been launched on which online tourist packages have been sold.
In 2014, the travel agency "Renewal" for the first time in Russia began to sell tours in South Africa. On the territory of this country there is a representative office of the company (in Cape Town), where Russian travelers can go if they encounter any problems during the trip.
Location
The main offices of the travel agency “Renewal” (Itour) are located in Moscow and St. Petersburg, in other cities there are branches of the company. Every year the organization opens new offices. Now they are not only in the Russian Federation, but also in Ukraine, Belarus, Georgia, Kazakhstan, Poland, South Africa. In order to book a ticket, it is not necessary to come to the official representative office of the Update agency.
Residents of those settlements where there is no branch of the company can apply to order tickets by phone or fill out a special application on the Itour website. If you want to discuss all questions regarding the trip in person, consumers can visit the representative offices in Moscow. Addresses of company offices:
- st. 2nd Brest, d. 39/4;
- st. Bolshaya Yakimanka, d. 35.
Customers of the Renewal Travel Agency from St. Petersburg can also personally visit the representative offices at Nevsky Prospect, 130 or Engels Ave., 124.
Mode of operation
According to the information posted on the site, you can call to select a tour at any time. If the operator does not answer by phone, then just fill out the form on the website, specify the contact details and phone number by which you can contact the tourist. Office hours: on weekdays from 10:00 to 20:00, and on weekends and holidays from 11:00 to 18:00.
Company Principles
Travel agency "Renewal" provides consumers with various services. Basically - the selection of individual tours and programs for recreation. This also includes booking tickets and hotel rooms, organizing children's tourism. Tours that are selected individually for each group are especially in demand. The company has earned the trust of consumers for many years of work. Its main advantages over other travel agencies:
- Years of experience in tourism. The company has existed for more than 15 years, so it already has its own base of airlines, hotels, tour operators with whom it collaborates.
- The offices of the travel agency "Update" employ highly qualified tourism managers who will try to choose the best option, taking into account the individual preferences of the consumer.
- Any service can be obtained remotely online. You can pay for the purchased tour with electronic money or a card.
- Representatives of the company are opened in many Russian cities so that the client can personally visit the office to order the service.
- The company has an extensive database of tours to different countries. At the request of the consumer, you can order an individual route that no other travel agency will offer.
- Since 2015, the company launched a loyalty program for regular customers. After the first purchase of a last-minute tour in the Update agency, the buyer receives a card. It will accumulate bonuses and discounts. In addition, it is possible to get a ticket for a special promotion, which the company holds regularly.
- The consumer can check the availability of documents via the Internet.
- Travel agency is constantly opening new offices in various Russian cities. Currently, there are branches in Samara, Kazan, Yekaterinburg, Kaliningrad, Rostov-on-Don, Nizhny Novgorod, Belgorod.
- A support service is available on the official website, where the client can contact if necessary.
- In the customer’s account, you can study the history of previous applications.
Due to the fact that the company is constantly improving and introducing new services, the number of grateful customers is constantly growing.
Positive reviews
On the sites of tourist subjects posting opinions on the work of the travel agency "Update", the reviews are completely different. However, mostly customers who used the services of the company leave positive feedback. Many travelers who buy tickets to this travel agency are satisfied with their vacation. Among the advantages of the organization, they indicate the ability to receive bonuses and discounts for repeated trips.
Other advantages include the ease of paperwork, the friendliness of the staff, and the convenient location of the company’s representative offices. All consumers who left rave reviews about the travel agency had no problems during their vacation. Often these tourists have been collaborating with the company for several years.
Neutral reviews
Another category of consumers who have used the services of the travel agency “Update” (Itour), notes the coordinated work of the company's managers, adequate prices and quality service. Their reviews can be attributed rather to neutral, because they do not express excessive enthusiasm and are very restrained. Often these clients would prefer to use the services of another travel agency, but did not find suitable offers on his website.
Negative reviews
A completely different opinion about the travel agency can be found in the negative feedback from tourists. Usually they are associated with the problem of a refund in case of non-departure. In this case, getting compensation is much more difficult if there is no good reason why the traveler could not take the purchased tour. At the end of 2016, information appeared that the travel agency “Itour” had closed. However, it turned out to be false. As its creator, Sergey Petrov, assures, the company does not stand still, but is constantly developing, introducing something new and improving.
Conclusion
The Renewal Group of Companies (Itour) provides quality travel services. When clients have problems, its employees try to resolve any issues immediately. And with those buyers who are dissatisfied with the work of the company, they try to negotiate and provide discounts when re-buying vouchers.