All citizens of our state should be aware that the law protects their rights and provides the opportunity to exchange goods of good quality if a person is not comfortable with the color scheme or style of the purchased item, as well as if it does not fit in size or configuration. For this, the consumer is given 14 days. Nevertheless, even buyers should remember that in order to exchange a quality item for another product, it is necessary that it retains its external appearance, all labels and factory labels. Otherwise, the seller simply will not accept it. You will learn more about all this from the article.
A little about the main thing
Every citizen at least once in his life was faced with the fact that he had to go to the store and make an exchange of goods of good quality for another similar thing. For example, having bought new shoes and trying on them one more time at home, the woman came to the conclusion that it was necessary to take shoes of a different color or one size smaller. What remains to be done by the buyer in a similar situation? Go back to the store and exchange some shoes for others. The law in this case does not prohibit this. However, in order to exchange one quality product for another, it is necessary that the item has the same appearance and is not in use. This must be known so that then there will be no conflict with the seller.
Fixed time
As mentioned earlier, a citizen can replace a quality item with another product in a period not exceeding fourteen days. The indicated time does not include the day of purchase of the item. Thus, a two-week period begins only from the day after the acquisition of the item. It must be remembered.
Important
The buyer should know that the exchange of goods of good quality for another thing is made only if he was not in use. This is a very important rule. After all, if a citizen brings to the seller shoes that he has already worn several times, then the latter may not legally accept them. After all, he will no longer be able to sell such a product to another buyer.
In addition, all labels and tags should be kept on things. After all, the buyer will distinguish new products from those that were already in use, precisely on this basis. For example, parents bought a child winter overalls, put it on, cut off all the tags, and then decided to exchange the item for a larger size. Will it be legal for buyers to hand over a thing without factory markings and labels back to the store? Of course not. In this case, the law is on the side of the seller.
After all, if the buyer has purchased the product and has already used it for its intended purpose, then he will not succeed in exchanging goods of appropriate quality for another thing. This is contrary to the laws and interests of the seller.
How to exercise your right and exchange goods
This question is asked by many citizens of Russia. Indeed, not all of them have knowledge in the field of regulatory acts and therefore do not know all the subtleties of the law. Very often, sellers use this and refuse buyers to commit an exchange of quality goods. In this case, it is considered unlawful.
The exchange and return of goods of good quality is carried out in accordance with the provisions of the current law "On Protection of Consumer Rights". This normative act must be referred to by the buyer if he sees that the seller is trying to violate his rights as a consumer. For example, if a woman bought underwear and pantyhose in a store, then she will not be able to exchange or return these things to the store, because the law does not allow this. But if she bought a dress that did not match her color with the new sandals, then she could very well use her right and exchange it for another. Only you need to do this no later than two weeks after making a purchase.
Nuances
Once again, it must be said that you can exchange a product that has retained its appearance and properties inherent in a new thing. In addition, the original packaging and labels must be retained.
Exchange and return of goods of good quality is carried out in the presence of a cashier's check, as well as another document confirming the purchase of things from the seller. This confirms the rule of law. Nevertheless, there are some nuances. After all, the check is not always possible to save.
What to do if the buyer has lost the documents confirming the purchase of the thing? How can a citizen realize the right to exchange goods of good quality in such a situation? In this case, the law does not prohibit referring to witness statements. Indeed, some people do not like to shop alone and go shopping in the company of someone from relatives, friends or acquaintances. These people will be able to confirm the fact of acquiring products from this seller.
Yet
In the event that the owner of the store refuses to exchange the thing without a receipt and does not take into account the testimony of witnesses, the citizen will have to defend his rights in court. But, as a rule, this often does not reach this. After all, sellers do not need extra problems, and they always try to take into account the interests of customers.
The properties
So, then the buyer has the opportunity to make an exchange of goods of good quality within two weeks after the acquisition of things. This has already been written earlier. At the same time, purchased products must be non-food and not be included in the list of those goods that cannot be exchanged. Because, due to their properties, some things cannot be returned back to the store. For example, fabrics, underwear, napkins, stockings and tights cannot be brought and exchanged because they are not liked or do not suit a person.
In addition, we must once again say that the seller will accept only the goods back that were not in use. Otherwise, the buyer is deprived of the opportunity to exchange one product for another. After all, no one will then buy shoes or any other thing if the sole is worn on it or other traces of the operation of the goods are visible.
Citizens should know that the law protects their interests as consumers, but they themselves must respect other people and not violate the norms of legal acts.
Need to remember
The buyer can exchange the goods for another of appropriate quality only subject to the following conditions:
- the shelf life of a thing with a consumer should not exceed fourteen days;
- the appearance of the purchased goods is not lost, all factory seals and packaging are preserved;
- the presence of a check or some other document confirming the purchase of a thing (the absence of a receipt does not prohibit referring to the testimony of witnesses);
- purchased goods should not be food;
- the acquired item is not included in the list of products that cannot be returned back to the seller.
Observing the above rules, a citizen will be able to contact the store again and exchange the purchased goods.
In addition to the foregoing
What else does the buyer need to know so that the seller cannot violate his rights as a consumer? When exchanging non-food goods of good quality for another thing, you can contact the store owner with an oral request and describe in words what exactly did not suit the citizen in the purchased thing.
In the event that the seller does not make contact with the consumer, you will need to write a claim and ask for a refund within the time specified in the law.
After all, there are such entrepreneurs who not only do not want to take the sold goods back after they were in the hands of the buyer, but also try to delay the delivery of funds to the consumer in every possible way, hoping that the latter will change his mind to hand over the thing back.
List
Many citizens who purchase products in a store do not have information that some of the items purchased cannot be returned to the seller. However, the law provides for a specific list of non-food items of good quality that are not exchangeable.
The list of things that under no circumstances can be returned back to the store is given below:
- products for the treatment of various diseases at home, for example, medicines, toothpaste, mouthwashes, baby care products (diapers, wipes, powders), eye lenses, medical equipment;
- perfumes and cosmetics (mascaras, varnishes, perfumes, lipsticks, powders);
- brushes for oral hygiene, combs, sanitary pads and tampons;
- sewing products and underwear (threads, stockings, socks, underpants, bras);
- various fabrics and lace, ribbon;
- wires and cables, cords;
- linoleum and film, as well as other products that are sold by the seller per meter, this also includes carpet products;
- jewelry (only from precious metals and stones);
- furniture sets;
- household chemicals (air fresheners, floor cleaners, dishes, plumbing);
- cars, trailers;
- dishes (including disposable ones), kitchen and tableware (forks, spoons and knives);
- complex technical goods intended for domestic use, which have warranty periods (gas stoves, telephone sets, washing machines, radio and audio equipment), watches.
It should also be noted that purchased animals cannot be returned back to the seller. Because it is forbidden by law. Moreover, plants are also not exchangeable. You won’t be able to hand back books, brochures, and magazines.
It is also worth noting separately that the consumer’s right to exchange goods of appropriate quality cannot be realized if the latter bought civilian weapons in a specialized store. Because such products cannot be replaced by another by law. It is forbidden.
About everything
The list of non-food goods of good quality to be exchanged includes products that are allowed by law to be replaced within a period not exceeding fourteen days. For example, shoes (men's, children's, women's), outerwear, trousers, blouses, dresses, leather products, including bags and gloves). This list goes on and on.
The most interesting thing is that in some cases you can even replace a drug. But this, of course, is an exception. However, if the drug has expired, then it can be replaced by another. The law does not prohibit this.
In addition, food products that are stale or expired are also allowed to be returned to the store and withdraw their funds. After all, it is unacceptable to let such products to people by law, they must be disposed of.
Total
Here I would like to say that citizens must defend their rights and interests. This is especially true in cases where sellers try to take advantage of the legal illiteracy of buyers and refuse to exchange one thing for another. This is quite common in practice.
Goods of good quality, subject to exchange and return, can not only be replaced by the seller with similar things, but also transferred back to the store if there is no product of interest to the consumer at the moment. Unfortunately, not many buyers know about this.
Most citizens do not try to replace one product with another, even if it does not fit the color scheme or size, thereby losing money spent on an unnecessary thing. This is because people do not know that it is possible to exchange products for another. Nevertheless, one should not be afraid to assert their rights in front of the seller. Indeed, some entrepreneurs themselves warn customers that they will be able to replace a thing in a certain period of time if it does not suit them in style, size or color scheme.