In modern life, not all organizations involved in insurance of citizens and the activities of legal entities operate exclusively for the benefit of their customers. There are many controversial cases in which it is difficult for citizens to assert their rights.
The state is trying to solve the problem, for which the Federal Insurance Supervision Service was created. The main objective of the service is to verify firms that are unscrupulous in fulfilling their obligations.
So, each person who believes that his rights have been infringed can complain or file an application, and the Federal Insurance Supervision Service will review it and take appropriate action. First of all, the legality of the legal entity against which the complaint is submitted is checked. Then, the work of a specific insurance company is examined in detail. The fundamental factor is the implementation of all the norms of the current legislation. Moreover, the FSSN of the Russian Federation even responds to claims made orally through a phone call. However, for greater certainty, you should personally visit the service and write a statement in the prescribed form, then the victim will have grounds for contacting the highest instances of the judiciary in the absence of proper attention to the problem.
The Federal Insurance Supervision Service of the Russian Federation publishes its legal address in specialized media and on its official website, therefore, an application can be sent by mail - there are times when a person does not have the opportunity to appear in person, and the problem requires immediate intervention by regulatory authorities.
Particular attention should be paid to the process of compiling a complaint or statement. In order to get a result, you have to describe in detail the essence of the conflict situation and its causes. Do not forget that even the control service needs good reason to check an irresponsible company, in connection with this, certain clauses of the contract should be given that were not executed by the insurance company. The justification may be overdue payments or a complete refusal to transfer funds to the beneficiary's account.
After considering the complaint, the Federal Service for Insurance Supervision takes a decision on the appropriateness of taking any measures. Based on the facts received from the injured party, the inspector submits a request in the name of the guilty party. The insurer does not have the right to ignore the request of the state body, therefore it is obliged to promptly submit all available documents in the case under consideration. If a fact of violation of the established agreements of the insurer with the client has been recognized, the inspection sends him an order according to which the legal entity must correct the mistake made. For example, pay the amount indicated in the agreement to your client. Otherwise, the Federal Insurance Supervision Service withdraws the license from the insurance company without the right of restoration.