Everyone dreams of traveling. But as soon as the dreams turn into a vacation planning stage, questions begin. And the first one is which tour operator to choose. Most often it is from the company that organizes our vacation, and its quality depends.
Criteria for evaluating the work of a tour operator
As a rule, companies specialize in several areas. The tourist market is divided for a long time and is solid. For travelers, this is good, because it indicates the great experience of managers. Reviews about tour operators usually record the following sides of the vacation:
- information content of consultations at the preliminary planning stage;
- reasonable value for money;
- truthfulness, lack of concealment of important facts;
- implementation of the claimed services.
Travelers love it when company representatives accompany their holidays. For example, they organize transfers and excursions. Foreign contacts of the company must be strong. Reviews about tour operators usually affect the activities of a hotelier. When settled? Did you change the number on customer order? Is the hotel staff attentive? If the client is unhappy, he makes complaints to the tour operator.
The key to success - reliable information
We all want to get the maximum services for our money. And we want to know exactly what awaits us on vacation. Everyone goes on vacation in anticipation of something unusual. And often disappointed. Reviews of tour operators indicate that the client may be dissatisfied with anything: the ordinaryness of the landscape outside the window, sparse vegetation, and the lack of watermelons in the restaurant. The traveler expects to see a revived flyer. Comments of tourists are full of words: “everything is normal”, “nothing special”, “fed normally”, “sea like sea”.
In order to ensure that expectations are not deceived, customers need to clearly list all the pros and cons of the resort. Reviews of tour operators indicate that this approach is paying off. Very often, the lack of reliable information is the fault of agents selling vouchers. Companies organize tours for intermediaries, showing them hotels. This is done so that agents can tell customers in detail about the beach, restaurant, territory of a hotel. But there are much more hotels than intermediaries selling vacation packages have time to see. Therefore, the client often has to look for information about the resort on their own.
Home country trips
Bus trips from Moscow are organized by the tour operator "Rus". Reviews mark a great opportunity to visit a number of cities in a few days and get acquainted with all their attractions. The company offers its customers tours for two, three, four and five days. You can visit St. Petersburg, Veliky Novgorod, Tula, Tver, Ryazan and other ancient cities. In addition, the operator offers to visit Abkhazia, Azerbaijan, Belarus, Siberia, Uzbekistan and the Baltic states. One of the most popular tours is the Golden Ring of Russia. In addition, the company provides corporate trips and trips for students.
Tour operator "Rus", reviews of which are quite positive, also offers tours of Moscow. Vacationers celebrate many of the positive moments of the trip:
- comfortable buses;
- professional guides;
- magnificent landscapes and attractions.
However, tourists record misunderstandings that are often found in the activities of the company. For example, spouses who book a ticket for two are placed in different places in the bus salon. Attempts to negotiate with an escort fail. Negative comments are rare.
For those who want the sea
The Pegas Touristik company specializes in beach vacations. The company offers trips to:
- Spain
- Bulgaria
- To Cuba.
- Greece
- Mexico
- Dominican Republic.
- UAE
- Egypt.
- Thailand.
- India
- Tunisia.
- Indonesia.
- Turkey
There are special offers, such as installment leave. About twenty years the tour operator "Pegasus" has been on the market. Reviews mark the conformity of real rest with the declared services. Negative comments concern individual employees - managers and guides. Field workers sometimes inflate excursion prices, do not report flight transfers, do not have time to prepare a visa at the time of boarding the plane. Tourists note the excellent organization of the transfer. The bus, which should take vacationers to a hotel or airport, usually arrives on time.
Tour operator "Pegasus", reviews of which are quite positive, covers many sea resorts. Hotels, charter flights, transfers, a network of representative offices around the world - all this makes the company the largest player in the Russian market. But even users who leave positive feedback note the overpriced cost of Pegasus excursions compared to other tour operators.
Holidays and significant dates
The original service of travel agencies is the organization of honeymoon trips. In each of the countries selected by the newlyweds, a marriage ceremony can be held. For just two thousand dollars you will celebrate a wedding in the Maldives. The ceremony will be held according to local customs. The room in the hotel staff will richly decorate, you will find fruit and sparkling wine. A picnic on the night beach and swimming on a boat decorated with flowers will make your vacation unforgettable.
The tour operator "Pax" is very popular in Russia. Reviews indicate that this is one of the best companies. The company offers its customers a wide variety of tours:
- skiing;
- beach
- medical;
- New Year
- sightseeing.
There are companies in the assortment of last minute packages. New Year is a special time in the life of every person. On these holidays, I want to be with close people. We are thirsty for adventure and for something unusual. It is no coincidence that on New Year's Eve make a wish and wait for a miracle.
Tour operator "Pax", the reviews of which are quite positive, offers its customers a large selection of holiday travel. You can go to both snowy Austria and hot Thailand. And also - to Italy, Vietnam, the United Arab Emirates, Slovenia and even Australia. The largest hotels that look like real palaces will offer Pax customers their hospitality. In them you can enjoy a great entertainment program that lasts all night, taste festive delicacies and even receive gifts. The assortment of the company also has a variety of options for a budget New Year's holiday.
Traveling south is inexpensive
A tour operator "Sanmar" offers its customers a vacation by the sea. Reviews note that the company is engaged in the highest grossing countries - Turkey, Egypt, Greece, Spain, Bulgaria, Thailand, the United Arab Emirates, India, and the Dominican Republic. In these areas, Sanmar competes with Pegas Touristik. The company holds numerous promotions to build customer loyalty. The company "Sanmar" relatively inexpensive tours. The comments of vacationers sometimes record impoliteness on the part of staff and the incompetence of employees. For example, a tourist was sold tickets for a flight canceled by the airline a year ago. Or the manager refused to help the client, citing the end of the working day.
Tour operator "Sanmar", reviews of which are quite diverse, offers tired people a good rest at affordable prices. Some unpleasant moments do not prevent travelers from recommending the company to their friends and acquaintances. Most often, user complaints are related to air travel - cancellation or rescheduling of a flight. As for the hotel, excursions, food - all this receives only positive comments. Customers note the main advantage of the company - reasonable prices.
Sanmar.ru is a tour operator, reviews of which record erudition of guides, politeness and competence of managers, organization and professional approach in everything. Last minute packages to Turkey is one of the most popular products offered by the company. Despite the heat, Antalya, Belek, Bodrum and Marmaris are beautiful during the peak season. The company offers a wide range of last minute packages. Greece, Bulgaria, Spain and Mexico await guests from May to September. October is best spent in Egypt.
Sanmar.ru is a tour operator whose reviews form the demand for tours throughout the country. If the client liked the services of the company, he will contact her again. And not even because the level of the company is high. When several travel companies competing in the same areas compete in the market, the one with the lowest price wins. And this is Sanmar. Therefore, satisfied customers turn to sales offices every year, traveling to sea resorts around the world.
Wandering - lifestyle
Several companies working in the field of vacation packages have the word "travel" in the name. The tour operator, which users like about its objectivity, is News, as well as Zeus and Coral. Not all of them continue to work. News Travel (Ukraine) went bankrupt in January 2015. "Coral" sends tourists around the world. There are trips to China, Singapore, Jordan, Tanzania, Morocco. The most popular destination is Israel. Thanks to the company, thousands of tourists rested in Eilat, visited Jerusalem and Tel Aviv.
"Coral Travel" offers its customers a budget holiday. Therefore, they always have a lot of tourists. The company has an additional responsibility. Vacationers need charter flights and large shuttle buses that will transport people to numerous hotels on the coast. Representatives of the company successfully cope with their many tasks.
Everything is in Greece
The company "Zeus Travel", like its "colleagues", works with sea resorts. In addition to traditional countries, such as Egypt, the United Arab Emirates, Dominican Republic, the company offers its customers to go to Portugal, France, China, Italy, the USA and Latvia. However, since its introduction on the market in 1994, Greece and Cyprus have specialized in the company. This is evidenced by the name of the company.
Zeus invites its customers to relax both on the mainland and on the islands (Crete, Corfu, Kos, Kos, Rhodes). According to numerous reviews, a distinctive feature of the company's employees is the care of tourists. They are met at the airport and escorted to a comfortable transfer bus. Check-in at the hotel is supervised by the manager. Throughout the rest, employees keep in constant contact with the tourist. The Zeus Travel office network covers almost all major cities in Greece.
Ski holidays in Andorra
"Aneks" is a tour operator, the reviews of which are quite positive, are at the origins of the Russian market. The company was founded in 1998. The company takes into account the needs of potential customers and works in the most popular areas: in Turkey, Egypt, Thailand, Spain, Bulgaria. User reviews indicate such positive qualities of the company as the budget price, good organization, attention to the needs of tourists.
Aneks most often tries to make a schedule of charter flights so that people fly away on vacation early in the morning and return late in the evening. So get an extra two days of vacation. People value care and leave positive reviews on the Internet. Tour operator "Biblio" specializes not only in beach, but also in ski holidays. Among the clients of the company, winter holidays in Andorra are very popular. This small mountainous country, located between France and Spain, has no access to the sea, but nevertheless thrives thanks to tourism. Visitors to ski resorts are welcome guests. They are provided with all the conditions for relaxation. Andorra is a very hospitable country.
Travels to improve health and develop skills
"Biblio Globus" is a tour operator, reviews of which are quite positive. The company offers its customers not only relax, but also improve their health. An important part of the company’s work is medical tourism. Balneological resorts provide the opportunity to contact with healing thermal water. Bathing in warm pools, people relax and gain strength. Karlovy Vary in Czech Bohemia gives its guests water from healing hot springs. The Biblio Globus company helps clients improve their health at balneological resorts.
Intravel is a tour operator, reviews of which note the uniqueness of a package of services for businessmen and highly qualified specialists. For example, business proposals for organizing an away conference. Many companies conduct trainings for their employees. The company "Turnkey" is always ready to organize an event. Do not know where to put employees and guests? How to organize a cultural program in a foreign country? Want to find a cheaper conference room? Feel free to contact the company "Intravel". Its specialists will develop a full package of services and draw up an estimate. You only need to indicate the dates and approximate duration of the trip, the number of invited guests and additional wishes. You can discuss with representatives of the tour operator accommodation and meals. Indicate the countries of interest, and Intravel managers will take care of your event.
What errors are most common?
How well do tour operators work? Reviews of tourists talk in detail about the positive and negative aspects of the vacation. Acquaintance with the company begins with a sales office. Its employees are the face of the company. A lot depends on their competence. It is these specialists who, after listening to the wishes of the customer, must provide him with a list of tours. It should include:
- hotel description;
- type of food;
- flight characteristics.
Some users complain that company employees send them for information on the Internet. Not all specialists have knowledge of tours or hotels. Employees must constantly learn new information and develop sales skills. Otherwise, they quickly lose their professionalism.
But now the tour is selected. The next step is the preparation of documents. Passports, visas, tickets - everything must be done on time. One of the most annoying misses of the tour operator is the delay in documents. For example, an employee of the company promised to bring a passport with a visa to the airport, but did not have time. Such errors always cause fair anger of customers.
The flight was successful, and now it is a long-awaited paradise. But at the native airport there is no representative of the tour operator or host. Locals speak only their own language. Where to find the shuttle bus? Lack of assistance in moving from the airport to the hotel is the second serious mistake.
The hotel is also possible problems, for example, there are no empty seats. The task of the tour operator is to put the client in another hotel. It is desirable that he has a larger number of stars. The traveler’s deceived expectations are the worst advertisement for any tour operator.