About the company "Biblio Globus" in the reviews write different things. But it cannot be denied that in its arsenal are the most effective of the modern tools of the tourism business. The company appeared on the domestic market more than 20 years ago and currently continues to develop various areas of Russian tourism. The Biblio Globus company specializes in organizing beach vacations, excursions and travel in Asia, Europe, North and Latin America.
Company Overview
The first tickets that could be purchased from this tour operator in 1994 gave customers the opportunity to relax in Cyprus. According to reviews, “Biblio Globus” is today the leader in our country in the quality of service in this area. Seven years later, the holding's geography expanded to Thai borders, and a year later it was replenished with new agreements on cooperation with Dominican and Cuban hoteliers.
The period from 2001 to 2010 can be considered the heyday of the company. The travel company began organizing tours to Tunisia, Vietnam, Indonesia, Singapore, as well as to the Maldives. A little later, the Russians who applied to the Biblio Globus, the managers were able to offer trips to the United Arab Emirates, USA, Israel, Mexico, Greece.
Today, the company’s presence area is represented by several dozen countries, and tourism product reservations are available in more than fifty countries of the world. The development of the company was facilitated by the introduction of an automatic complex for reserving last minute vouchers, hotel reservations and airline tickets. Biblio Globus has provided the clients with the opportunity to apply for a visa at one of its divisions. The company helps citizens in collecting the necessary documents and applying for permission to visit Mexico, China, the USA and other states.
Hot deals
The list of the most popular tourist destinations, according to reviews of the Biblio Globus, includes such countries:
- Cyprus.
- Thailand.
- Czech.
- Andorra.
- India.
- Italy.
- Turkey.
In addition, vouchers to Bulgaria, Spain, Austria are in high demand, and there are equally many people wishing to visit Israel, Vietnam or China at any time of the year.
Tourists travel around the cities of Russia. Undoubtedly, the best domestic destinations are Karelia, Kaliningrad, Sochi, Adygea, St. Petersburg and Moscow. According to reviews of Biblio Globus, it is easy to guess that the flow of tourists who want to go on a trip along the Golden Ring of Russia is not running out.
As for the cost of permits, the prices of this tour operator can be considered the most affordable. For example, a five-day trip to Cuba will cost a family of three about 100 thousand rubles, and 120 thousand rubles to Jordan. Approximately the same price for a trip for 5 days to Sri Lanka.
Rest in Cambodia is considered relatively cheap, so they usually go here for at least 10 days. A tour, including a transfer, will cost the traveler 55-60 thousand rubles. The list of budget options, according to reviews on the Biblio Globus tour operator, continues to Belarus, Georgia, Hungary, Lithuania, Latvia, Uzbekistan, Malta, Finland, Sweden, Montenegro. To go there for a few days, it is enough to have about 30 thousand rubles.
Favorite, but very expensive exotic tours of Russians are the islands of Mauritius, Fiji, Jamaica, Seychelles, Maldives. The cost of rest in these places starts from the mark of 100 thousand rubles. The prosperous lovers of alpine skiing, the managers of Biblio Globus, according to tourists, offer a vacation in Switzerland. A standard tour for two will cost 90-100 thousand rubles. The price includes accommodation in a 4-star hotel and five breakfasts.
Each of the available tourist products has its own peculiarities that are related to the choice of a hotel in this direction, tour budget, airline tariffs, and personal preferences of customers. Further, we suggest that you familiarize yourself with a brief description of several of the most popular options, which will allow you to get a more detailed idea of ​​how the trip goes with Biblio Globus. Guest reviews will help us with this.
Prague, Czech Republic)
Those who are just planning to visit central Europe should definitely visit the dream city of Prague. Biblio Globus provides an opportunity to travel at any time of the year. But, by the way, in December, this tour operator can find the most cost-effective travel options in late February or early March. Those who have already been to Prague at this time confirm that the Czech capital is not in season, there are few tourists, and therefore you can afford to choose a cheap hotel from the mass of available offers.
A tourist will not have to spend time looking for a suitable place of stay - this is always what Biblio Globus does. According to reviews, in Prague, many travelers prefer to stay at the Louis Leger 4 * hotel , which is a 20-minute walk from Wenceslas Square. This location is especially beneficial for tourists who would like to get acquainted with the sights of the Czech capital and go on excursions.
Side, Antalya, Kemer, Bodrum (Turkey)
It is difficult to find a tour operator who would not offer permits to Turkey. This southern country is in great demand among our compatriots. Turkish resorts will captivate with chaste nature, protected by clear sea with crystal clear water and comfortable prices, combined with excellent service. According to official information and reviews, “Biblio Globus” in Turkey offers to visit the cities of Kemer, Marmaris, Alanya, Bodrum, Side, Antalya.
The company organizes trips and hotel accommodations as part of the All Inclusive system. Thus, the customers of the Biblio Globus tour operator, having paid for the trip, get a room of the corresponding category, excellent food, the opportunity to visit the pool and bath complex, as well as access to sports equipment and a gym.
Families with young children will not feel the hardships of a trip. For kids give out children's furniture, playpens. Most hotels have been animated since mid-May. Moreover, the real professionals in their field are engaged in entertaining the children.
Phuket (Thailand)
If your choice fell on Thailand, you should definitely go to Phuket. In reviews of the Biblio Globe, it is often recommended to pay special attention to this direction in the low season. Despite the rainy weather and big waves, vacationers usually do not lose a single beach day. At the same time, prices are pleasantly surprising - from May to October, tours are often sold at a 50% discount.
The flight is operated by a direct charter flight “Moscow (Vnukovo) - Phuket”, on the double-decker Boeing 747. According to tourists, the tour operator Biblio Globus meets customers at the Thai airport. Representatives of the company seated arrived tourists in buses that transport vacationers to hotels. Most often, tourists opt for the following hotels:
- Kantary Bay 3 *.
- Cape Panwa 5 *.
- Eazy Resort 3 *.
- Karon Sea Sands Resort 3 *.
- Woraburi Phuket Resort & Spa 4 *.
- Chanalai Garden Resort 4 *.
All hotels are within easy reach of Phuket's local attractions - Oceanarium, Patong Beach, Central Festival Shopping Center.
Rome, Italy)
In reviews of the "Biblio Globe," many praise sightseeing tours. One of these is Italy Classic. The cost of the permit, including five-day hotel accommodation in the very center of Rome and breakfast, is about 50 thousand rubles. for two.
Italy is a beautiful country in which everyone can find something of their own. The flight is operated by the Rossiya company. The Italy Classic tour looks something like this:
- The first day. Landing in Rome, transfer by comfortable bus to Rimini. Check in at the Mignon Hotel 3 *, which is not the most flattering reviews, is possible only after 14.00. In the afternoon, a trip to San Marino, where you can admire the scenery and beautiful architecture.
- Second day. Breakfast, transfer to Rome, sightseeing tour from Biblio Globus. In the reviews, tourists write that without the help of a guide, they will not be able to get vivid impressions of the city and its fascinating history. Check-in at the Rome Hotel San Marco 3 *. If you believe the reviews, then for a hotel in the city center you have to pay about 7-10 thousand rubles, depending on the number of vacationers.
- Day Three Breakfast, a tour in Trastevere, a walk in Rome, including acquaintance with such attractions as the Trevi Fountain, Plaza de España, the Pantheon, St. Peter's Basilica.
- Day four. Breakfast, a trip to Naples and Pompeii.
- Fifth day. Breakfast, a trip to Siena and Florence, transfer to Montecatini (Hotel Crystal Palace 3 *).
- Day Six Breakfast, excursion to Pisa and nightly Padua.
- The seventh day. Breakfast, transfer to the city of Cedge to the Adriatic Sea, boat trip to Venice. Sightseeing tour of Venice.
In general, most travelers like the tour. By the way, they recommend buying it in advance, since by the time of departure the price usually rises sharply.
Transport, carriers
The Biblio Globe information database contains more than ten thousand tours. Most trips are formed with the participation of leading passenger air carriers. The company actively cooperates with such airlines as:
- Utair.
- "Victory".
- "Russia".
- S7 Airlines.
- Aeroflot.
- Ural Airlines.
- Nord Wind.
- Red wings
With the assistance of Russian Railways, the tour operator offers trips to the Black Sea coast of Anapa, Gelendzhik, Sochi. According to reviews, “Biblio Globus” buys tours with an average duration of 3-15 days. To visit the southern coast of Crimea, Mineralnye Vody, Tuapse, travelers will have to use the services of air carriers, and you can go on a trip to the Golden Ring of Russia on comfortable long-distance buses.
What to consider when buying plane tickets
Managers of travel agencies collaborating with Biblio Globus can take into account the need to specify the flight at the request of the client. This service is provided for a fee (in the amount of about 1800 rubles). In this case, the fundamental condition is the availability of seats on board the aircraft. By choosing this option, tourists have the opportunity to change the flight before issuing tickets. If you do not use the service, the tourist should be prepared for the fact that at any time he can be transferred to another liner.
You can replace the place with a more suitable one no later than five days before the planned departure date. In this regard, customers often leave negative reviews about the Biblio Globe. Usually this procedure is carried out at 19:00.
If the client, in response to his application, receives a message stating that it is impossible to book air tickets, he should again check the entered information about himself and the passengers who go on a trip with him. Errors are often hidden in the wrong citizenship, lack of numbers in the number and passport series.
It’s worth taking into account the fact that the purchase of a tourist package and tickets for Rossiya Airlines does not allow you to fly in business class and be in the business lounge of the airport. In their reviews of tours from Biblio Globus, many indicate that everyone needs to go through the check-in process on their own, and in order not to be left without seats on the plane, you will have to visit the air carrier’s website a day before departure. All planned flights operated by Russia are made from the passenger terminal (it is marked with the letter “A”).
What do tourists like most with a tour operator
The reviews of vacationers confirm: the company is firmly holding its leadership position in the domestic market of travel services. High-quality service, an assortment of current offers - individual and complex - all this forces to make a decision in favor of the Moscow tour operator. Here are the other benefits of traveling with Biblio Globus:
- The company has access to webcams at leading resorts - the client can evaluate the situation of a potential vacation spot in real time.
- The developed information system "Biblio Globus" allows you to make changes to applications at any time, reserve hotel rooms or cancel your reservation.
- For customers who live in remote cities and towns, the opportunity to purchase a tour online on the official website of Biblio Globus is of great importance.
- In reviews of the tour operator, travelers indicate the absence of any difficulties in the process of issuing vouchers.
- The company’s website was developed in an intelligent system convenient for searching tours, and the portal’s interface itself is intuitive and simple.
- All information about the tour reservation will be available in your account, which can be entered with a personal password.
- All packages from the Biblio Globe are subject to insurance.
- The tourist can add additional options to the standard package of offers, expanding the list of services and diversifying the tour at his discretion (for example, include excursions or a transfer to the ticket).
It is interesting that, according to reviews, residents of St. Petersburg were the first to rest on tours from the Biblio Globus. Feedback from regular customers is especially valuable to the tour operator. By the way, from the city, which is called the cultural capital of Russia, the company established direct flights with the most popular Mediterranean resorts. Biblio Globus serves all popular Turkish destinations. Upon arrival at the airports vacationers are met by hotel representatives. During the trip, the guides talk about the sights, the nuances of service in a particular hotel, the features of the resort. Individual or group transfer is possible.
Discontent and wishes of the tour operator from customers
Making a choice in favor of the company, each client summarizes the opinions of people who have already been on a tour from Biblio Globus, and only then makes a decision. It would be wrong to consider positive reviews alone as the only and objective assessment of the tour operator's activities and the quality of the services they provide. Oddly enough, but there are those who were dissatisfied with the work of the company.
The main disadvantage, which is described in reviews of the Biblio Globe, is the predominant use of charter flights by the company. There is no exact time for such flights. Departure time is often reported a day before the date of travel, which especially upsets tourists who live not in Moscow, but in remote regions. People have to spend hours waiting for an announcement of boarding and starting check-in at the passenger terminal. In addition, vacationers literally complain about the days taken off the tour in case of early approval of the flight program, as the tour operator does not transfer flights. So, for example, from six days of rest (for example, from the 11th to the 16th of the month), two can be crossed out, since the plane arrives on the eleventh late in the evening, and leaves early in the morning of the sixteenth.
When paying for last minute packages from Biblio Globus, it is important to consider that such trips often involve a number of problems and inconveniences. It also happens that tourists are not accommodated in the hotels that were originally indicated in the profiles. In most cases, checking into a hotel room is delayed. Vacationers often complain about the unprofessionalism and lack of training of the guides who serve sightseeing tours. The attendants do not always behave properly - according to reviews, they insistently extort tips and are rude, and if the vacationer claims that he does not need their services, they begin to threaten and intimidate. Such cases are not single, even the low price of a burning ticket is not able to compensate for this drawback.
Tourists often express their indignation and indignation at the disgusting organization of settlement. Most of all inconveniences are experienced by a vacationer who does not even speak spoken English, since it is extremely rare to meet a hotel guide in a hotel. The only thing that helps people in such situations is a program that helps to translate text on the phone. But in general, the problems remain without any solutions, since the representatives of Biblio Globus do not respond to complaints and complaints from customers.
Last year scandal
And of course, one cannot fail to mention the biggest miss of the travel company. The situation occurred in the Dominican Republic. In September 2017, hurricane Irma was predicted to be approaching. The tour operator decided to transfer the flight to Moscow a day later, but Biblio Globus refused to pay for the extra night that guests had to spend at the hotel. Tourists on arrival in Russia went to court.
Employee Reviews
Biblio Globus is one of the leading Russian tour operators, so many would like to work there. But not everything is as smooth as it might seem at first glance. Those who have experience working with this company note a number of shortcomings:
- Most consultants and managers work without formal employment. Allegedly, the staff is filled out extremely reluctantly, which is fraught with a gap in work experience for employees and, as a result, the absence of any appropriate pension contributions.
- What the employer promises to be interviewed often has nothing to do with reality. Former Biblio Globe employees complain about low wages, lack of promised monthly bonuses and 28-year paid annual leave.
- An irregular working day, there can be no talk of any overtime payments, according to employees.
- Lack of career growth and constant staff turnover.
Conclusion
Despite the impressive number of cons, Biblio Globus remains one of the most popular tour operators in Russia. Vacationers here can have a vacation with any budget. The company offers tours to Russians with different income levels. At the same time, the choice of air carriers plays a huge role for travel: Biblio Globus cooperates only with reliable airlines, so the risk of troubles during the flight is minimized.