Nowadays, a train ticket can be purchased in a couple of clicks, simply by visiting the Russian Railways website or the resource of a partner company. But sometimes it happens that a trip to the time chosen at the time of purchase for some reason becomes impossible. In this case there is only one way out - to hand over the travel document back. If everything is more or less clear with the usual paper form in this regard, then an inexperienced client of Russian Railways may have some difficulties with the electronic ticket. In fact, the return procedure does not differ in any particular complexity in this case either. We will talk about how to return an electronic ticket for Russian Railways and get back the money spent.
How to issue a ticket
The procedure for purchasing a ticket through the Internet is extremely simple. It includes several steps:
- First of all, you should go to the website of the company Russian Railways, register and select the appropriate date and time of the trip in the menu on the left. Further, in the table that appears, it will be necessary to note the necessary train and carriage.
- After that, you will be redirected to the passport data filling page.
- Then you will be taken to the payment form. Here you will need to indicate the bank card number, the name of its holder and the CVC code (you can see it on the back).
After some time, you will receive a letter in the mail with a unique code that you need to write down and present it at the ticket office of Russian Railways (at any convenient time) to receive a paper ticket. On some trains, you can not issue a travel document, but electronic registration. In this case, you don’t need to go to the cashier at all. It will be enough to take a landing coupon at the nearest terminal of Russian Railways. It is presented to the conductor along with the passport.
You can also issue an electronic ticket on the website of the partner company of Russian Railways. But in this case you have to pay a commission.
Return procedure
As you can see, buying a travel document online is a snap. Now let's try to answer the main question of our article and see how to hand over an electronic ticket for Russian Railways in the event that the trip had to be canceled. The refund procedure includes the following steps:
- On the same site where the purchase was made, on the "My Orders" page, click on the "Request Ticket Status" and "Issue a Return" buttons.
- After that, a page with information on the amount to be transferred to your account will open. Below you can familiarize yourself with the terms of return.
- You should agree with them by clicking the "Yes" button. On this, the ticket issuance procedure can be considered complete. In relation to your purchase, the inscription “Status: return issued” will appear in your account.
You cannot return an electronic travel document only if it was issued on a compartment (for all four seats) of a soft carriage. You can cancel at any time before the train leaves the destination station. After 7-30 calendar days, the money will be returned to the account of the bank through which payment was made. It will happen automatically. As you can see, the question of how to issue an electronic ticket for Russian Railways via the Internet also does not present any particular difficulty.
Frequently failed passengers are also interested in the procedure for returning a travel document on other sites. For example, how to pass an electronic ticket for Russian Railways to Ozon. The procedure in this case will be the same as when returning to the official website of Russian Railways. To cancel a purchase on this service, you just need to click on the "Return and Exchange" link and follow the instructions.
What to do if a paper analog is already received
In this case, returning the travel document directly to the Web will no longer be possible. We’ll have to figure out how to hand over an electronic ticket for Russian Railways through the ticket office. To do this is actually also not difficult, but the return procedure will take much more time. Arriving at the station, you will need to present the passport and the electronic order code from the letter to the cashier. When you return the ticket to the ticket office, the money for it will also be returned to the bank account from which the purchase was made.
How to cancel train electronic registration
Thus, we have figured out how to issue an electronic ticket for Russian Railways at the box office and via the Internet. Now let's see what to do if you have to unregister. Passengers who have arranged a trip in this way should refuse it no later than one hour before the train leaves. To apply for the cancellation, you will need to follow the link in the letter that comes to the post office after purchasing the place. You can do the cancellation in a slightly different way. To do this, issue a ticket at the box office or terminal. In this case, electronic registration will be canceled automatically. Next, the ticket is simply handed over to the ticket office in the usual manner.
Ticket Refund Fees
So, we have figured out how to hand over an electronic ticket for Russian Railways. Money will be returned to you - albeit not immediately. However, when canceling a trip, among other things, you should be prepared for the fact that the amount received will be several hundred rubles less than paid. Firstly, the Russian Railways claim fee (about 100 rubles) will be withheld from you. Secondly, you will have to pay for the return procedure (in the region of 180 rubles). Of course, you will be charged a commission and the payment system or bank that you used when purchasing. If the ticket was issued on the website of the partner company of Russian Railways, you will also have to pay a commission fee for using the service. Also, Russian Railways will be deducted an amount of 90 rubles for an online return.
Deduction of a reserved seat
In some cases, the amount lost upon return may be greater. From the passenger is additionally held:
- 50% of the cost of the reserved seat (upon delivery 8-2 hours before the departure of the train);
- 100% if the ticket is issued less than two hours before departure.
The cost of the reserved seat can be from 30 to 80% of the price of a travel document. If the client contacts the ticket office 12 hours after the train is dispatched from the place of boarding, the amount for the unused ticket will not be refunded to him.
What you should know about
If you could not get into the car due to illness or an accident that happened to you , you can try to return the ticket 12 hours after the departure of the train. However, in this case, you will have to show the cashier (within five days) the relevant supporting documents.
The cost of services should be refunded to the passenger who handed in the ticket in full (including the cost of bed linen), regardless of the time they applied to the ticket office. The insurance fee is fully paid.
Return procedure when applying to the cashier
How to return an electronic ticket for Russian Railways, you now know. You can return the money within about a month after the cancellation of the purchase. However, sometimes it takes longer to wait for their translation. If you contact the cashier three hours after sending the train from the place of landing, the procedure for returning money will be slightly different. After contacting the cashier you will be given a receipt to cancel the transaction. It will need to be sent by mail to the Russian Railways company, attaching a claim written in advance. Money in a bank card in this case will come within a maximum of six months.
So, we hope that we have answered in sufficient detail the question of how to hand over an electronic ticket for Russian Railways on the website or at the box office. This procedure, as you see, is not particularly troublesome. The only inconvenience is that money is not immediately returned to the bank account.