Over the two years of its existence, the Zapato online store has made it into the leaders in online sales of shoes and accessories. Opened in 2010, this resource instantly gained popularity thanks to the many catalogs of branded shoes, which were offered at absolutely affordable prices. And today this “shop on the couch” is not losing ground, gaining even more fans who appreciate beautiful, high-quality shoes. According to the creators of the project, all products presented in the catalogs are certified. In addition, Zapato is an online store that adheres to its main principle: the product goes on sale only after it arrives at the warehouse. This allows you to significantly save customers time by delivering their order within 3-4 days.
Is it really? You can learn about this from people who use the services of the Zapato online store. Reviews about the service of this popular resource are so numerous that it would be reasonable to summarize them and identify both positive and negative points. So, what is most worrying and what pleases buyers of shoes and accessories in this store? If we talk about the products themselves, it is worth noting that there were practically no complaints about quality and “branding”. Many people note that delivered shoes, boots, sandals, bags, etc. in real life are even more beautiful than in the photographs of the catalog. More buyers are attracted by the opportunity to try on shoes ordered at Zapato. Reviews about this service leave no doubt that this is real. All you need is to ask to bring several sizes of the model you like with the courier. If something (or all) does not work, then you can immediately return it without spending money on shipping. And, of course, it’s very convenient to buy shoes without leaving your home. After all, the modern rhythm of life does not always allow you to find time for long shopping trips in search of the desired boots or shoes. And the catalogs of the Zapato store, reviews of which are the most diverse, are almost limitless.
So that there is no opinion that this article is a kind of advertising move, let's move on to considering not very good opinions about the above resource. Based on them (and there are also a lot of them, therefore, there are reasons), we draw a generalized conclusion about what customers are not happy with. The most frequently mentioned dishonest attitude to their work and customers of individual employees of the store and courier service. Many people agreed that it would be better to receive parcels not by courier, but by mail. This was due to the fact that orders were not delivered within the agreed time frame, and when trying to find out the reason, a wide variety of answers were given. Another drawback of Zapato, reviews of which help potential customers to make the right decision, is a periodic malfunction in the resource’s computer system. Often you can find complaints that the goods put in the “basket” suddenly appear to be recalled or it is not at all in the database. Also, a very long return of money to the buyer for shoes that didn’t fit and sent back causes a negative reaction.
Of course, you can continue to list all the good and not so much about this online store, but the choice is always yours. Any similar resource is similar to a lottery: either pan or is gone. Or it happens that it was unlucky with one order, but the next soul is not overjoyed. And if you really “look at the root”, then very often, even in a regular store, trying on a particular thing, it seems to us that it is beautiful and sits perfectly. And we bring it home, put it on again and suddenly we notice clumsy seams, creeped out threads, short sleeves, an uneven hem, scratched skin on the boot ... And what are we doing? Or we’re trying to eliminate the flaw ourselves, or we give it to our grandmother in the garden, or we carry it back to the store and demand a refund. Sometimes this happens with a scandal, sometimes without or does not work at all ... So online stores, in fact, are not much different from ordinary ones, and you can make purchases there equally successfully or unsuccessfully. But since all our thoughts are material, is it not better to “program” ourselves that everything will always be in full openwork?