In all the variety of travel agencies you can find a relatively new name: "99 euros." The travel agency is positioning itself as a small company selling the most economical offers in the tourism market. For a short while, the existence of “99 euros” has interested customers, some of whom were not too lazy to leave feedback on their experience traveling through this agency.
About company
The Unified Register indicates the date of formation of the legal entity - 05/10/2017 (newly created legal entity) LLC 99 EUR, travel agency, Russia, Moscow. Reviews of the company's work can be found on the Web at earlier dates. The existence of the site is indicated by the years 2013 - 2018, on the social networks the official pages of the company began to exist before 2017.
The Agency already has two offices in Moscow: on the metro station "Novoslobodskaya" and metro station "Mendeleevskaya". A staff of at least 13 employees (according to the company's website).
On the same site it is noted that the "99 Euros" focuses not on the commission from the tour, like all travel agencies, but on mass sales and the effect of word of mouth. That is, recommendations of happy tourists to friends, colleagues, who will also turn to a travel agency to select a tour. From this we can conclude that the company is particularly important about how customers respond to it.
Customer reviews
Before proceeding directly to customer reviews, we make a reservation about three important nuances:
- Reviews are a personal matter and subjective assessment. Therefore, in order to get an adequate picture of the company, you need to review a lot of reviews and take care of the originality of their sources. For this article, open sources were used.
- According to statistics, it’s dissatisfied customers who leave reviews (in any business field). When a tourist is happy with relaxation, he simply lives on. And you need to be a very, very happy tourist in order to spend time and somewhere to unsubscribe about your happy experience. Therefore, you need to take into account some "coefficient of viciousness" and multiply by 0.5.
- Also, obviously non-original reviews written in a template, that is, to order, may come across. The value of such a review must be multiplied by 0.
Armed with these three amendments, we analyze the reviews of tourists about the project "99 euros."
Here are some real data:
- social network 1: 25 reviews with an average score of 3.76;
- social network 2: 19 positive, 1 negative;
- company website, section "reviews": 3 positive;
- the source of reviews No. 1: 6 reviews with an average score of 2.83;
- the source of reviews No. 2: 15 reviews with an average score of 9.58;
- source of reviews No. 3: 1 review with an average score of 3;
- source for reviews No. 4: 2 reviews with an average score of 2.39.
In total, according to five sources, where the ratings are given in points, we get an average of 4.312. Now apply the coefficients of "viciousness" and "response to order."
With social networks, everything is clear, since reviews are written from original users. Here, the coefficients are not applicable, and the reviews really look real.
Further, for other resources, the coefficients are applicable:
- source for reviews No. 1: 2;
- source for reviews No. 2: 7.26;
- source for reviews No. 3: 3;
- source for reviews No. 4: 2.39.
Some of the reviews about the travel agency "99 Euros" are clearly cliched, the rest describe their experience in detail and give an assessment that corresponds to that described.
As a result, we get 3,682 points, excluding one social. network and reviews on the company’s website, since there they are left unrated in points. If we nevertheless imagine that the positive reviews in these sources are five, and the negative ones are one point, then we get a total solid four.
Main claims
The most common complaint of tourists about the travel agency "99 Euros" in the reviews is that the declared parameters of the rest do not correspond to reality. Indeed, the adventures of tourists described in detail in nursing homes or in the fields speak at least of insufficient information, and in general - of hiding real information about the conditions of placement and provision of services.
In the described cases, it is clearly seen that the matter is not in the high expectations of the client, but in simple ignorance or even false information received from the agent.
The second most popular claim to “99 euros” (travel agency) in reviews is ignoring the client both at the application stage and at the stages of order processing and issuing documents. Although such cases are noted in the reviews a little.
Summarizing
If you take into account all the components of the reviews on the travel agency "99 euros" comprehensively, that is, a lot of people (most of them) who really flew away to relax at super low prices. They were lucky with a place, a company and an airplane whose flight was not rescheduled or canceled.
There are people who are very dissatisfied with the service and have grounds for complaints about the travel agency "99 euros" in the reviews. For a company that focuses on the recommendations of its customers, the complete silence of “99 Euros” in response to negative reviews looks at least inconsistent.
One gets the impression that someone is just lucky with good conditions of rest, while others are not. And the choice in favor of "99 euros" and their favorable prices should be made precisely from the calculation of readiness for an unsuccessful trip in which case.