If you suddenly changed plans or you simply missed the train, by law you have the right to return train tickets. But you must remember that there are several rules, without which you will not be able to refund money for an unused ticket.
Return Policy1. In order to return a train ticket, you will need to present an identity document at the box office . If you return someone else’s ticket, you will need a power of attorney from the passenger in whose name he was issued.
2. If tickets are returned abroad, you can only receive money for them upon arrival in Russia, presenting a receipt that will be issued to you upon return.
3. The earlier the return procedure is carried out, the more the full price of the ticket you will receive.
Time is money
If, for example, you will be returning tickets more than 8 hours before the departure of the train, then you will receive almost the full cost back, except for the refund fee.
When dealing with this issue from 8 to 2 hours before the train starts, in addition to the fee, you will deduct another 50% of the cost of the reserved seat.
And if you want to refund train tickets 2 hours before departure or within 3 hours after, then you will lose, in addition to the fee for the delivery of tickets, another 100% of the cost of the reserved seat.
Let me say that a reserved seat refers to a certain type of fare, which usually amounts to 30-80% of the ticket price, and even more on branded trains. To date, the fee for the return service is 141 rubles 40 kopecks.
Refund procedure for electronic tickets
Before handing over electronic tickets, they must first be issued at the box office. To do this, you need to know the order number and have a passport with you. Only after that you can return train tickets at a special box office.
If the electronic registration procedure has already been carried out, then it must be canceled before you go to hand over tickets. You can do this on the website, at the railway station ticket office , or through your operator. Keep in mind that one hour before the train departure, you cannot return electronic tickets, because registration will not be canceled.
The procedure for returning money for handed over electronic tickets takes place within a month. Money is returned only to the resource from which you paid. That is, if you paid for the tickets with a credit card, then they will come to it.
You can issue a return of train tickets at any railway ticket office or through your travel operator. Please note that money is not returned for lost travel documents. Therefore, if you have the necessary amount of time, then the ticket is better to recover.
You can do this if you provide documents to the ticket office of the station confirming that the passenger really purchased a ticket for this train, and this place is indicated in it. In this case, you will receive a new travel document for free. I draw your attention to the fact that money for a ticket issued in exchange for a lost ticket is not returned by the carrier.
Be careful and careful. Have a good trip!!!