When planning to go somewhere to relax, it is important to choose a reliable service provider. For example, Russian Express is an operator offering a variety of tours to more than 90 countries.
About company
The company, which is today a large holding, has been on the market since 1996. In modern reality, it can rightfully be called one of the largest participants in the tourism business.
The main office is located in Moscow at ul. Zemlyanoy Val, house 59, p. 2. In various regions of the country there are more than fifty travel agencies operating under the guise of a company and having the appropriate authority. A few thousand agencies are included in the client network, which implement the most interesting and fascinating tours. The list of services is quite wide - from the available group excursion tours to individual packages.
Opinions of employees
As an employer, what does the Russian Express tour operator provide? Employee reviews are no less interesting than tourists, as some people see the company as a place of work.
In the aggregate, there are more positive points than negative ones. The company operates in a modern, comfortable office between two metro stations: Kurskaya and Taganskaya. The company is considered attractive to potential employees. This is not to say that she pays large salaries, but there are no delays with them. In addition, in the pre-crisis period, a system of bonuses was practiced, which had to be abandoned in order to survive difficult times with the least losses.
If you analyze what the Russian Express tour operator is as an employer, the majority of the reviews as disadvantages refer to a not-so-convenient location. It takes about 15 minutes to get on foot from the metro. It is quite difficult to get on personal transport due to parking problems. In addition, many would like to receive higher wages and have a good social package.
Among the advantages are a well-coordinated team, a good psychological climate, the opportunity to study and go on advertising tours. A strong argument in favor of working in the company is a firmly occupied market position and confidence in a stable future. For a bite to eat or dine in the business center itself, where the office is located, and in cafes nearby. The company has a small staff turnover, people hold on to the place. But lazy employees are not tolerated here. Those who want only to get paid without any efforts may not consider this company as an employer.
Positive aspects of the tour operator, according to tourists
Quite a lot of laudatory words can be found about the company "Russian Express" (tour operator). Reviews of tourists who bought tours here agree that the prices are quite affordable. Often lower than competitors. At the same time, quality remains at a high level.
An absolute plus is a wide range of offers both by country and by program. High professionalism of employees helps the client to choose the most suitable option for him, taking into account the desires and opportunities.
The negative side of the tour operator, according to tourists
But there are not only positive reviews about the "Russian Express" (tour operator). The year 2016 brought, in addition to joy, some disappointments. Many noted that prices on the company's official website sometimes differ from reality. Due to the increased demand for tickets, it is difficult to update information in real time. Therefore, it happens that there are simply no rooms left in hotels with a low price.
Sometimes tourists are disappointed with the work of the host: problems with transport, uninteresting stories of guides.
But these are isolated cases, not a trend.
I must say that far from all those who bought tickets deal specifically with companies such as the Russian Express tour operator. Reviews of tourists are sometimes unfair due to ignorance of the structure of the tourism business. So, having received negative experience in communicating with the manager of a travel agency offering products of several companies, including Russian Express, a negative opinion develops specifically about the tour operator.
In order to ensure that the quality of services is always at a decent level, for companies such as the Russian Express tour operator, feedback from tourists is very important. Negative reviews will help to reconsider the choice of the host party or make other changes to the work. The main thing is that as a result it becomes more satisfied and regular customers.