Buyers can independently protect their rights and interests. Next, we will talk about how to make a claim for a refund. For example, for the phone. This document serves as a means of protecting the interests of the buyer. Therefore, they should not be neglected. There are rules, adhering to which, you can easily return money for a particular purchase. So how is an established claim formulated? What should everyone know about the process?
Definition
First you’ll have to figure out what kind of paper in question. What is called a claim? As already mentioned, this is a document that allows the population to protect their interests and rights.
Thus, a claim for a refund is a way of protecting the buyer. This is a kind of business-type letter that does not have any significant features. It is a way of pre-trial proceedings with organizations. But not everyone understands how to make a claim for a refund. Therefore, this process will be discussed a little later.
Law on Consumer Protection"
It is important to remember that claims do not always take place. The thing is that the buyer will be able to regain money for any purchase if he complies with the law "On Protection of Consumer Rights". It indicates the rules for the purchase of goods. With their violations, you can make a claim and return money for the phone.
If the law protecting the rights of buyers is not violated, then the relevant organization is unlikely to respond to the statement. Indeed, for any complaints should be grounds. Sometimes the fault for the violation of the rights of the buyer lies precisely with the one who buys a mobile phone. This fact will have to be taken into account.
Key recommendations
Suppose that there are grounds for complaint. How to make a claim for a refund in this case?
This is not too difficult to do. Especially if a citizen has already worked with business correspondence. It is enough to adhere to the basic rules for writing a document.
More precisely, we are talking about the following standards:
- the text should be logical;
- information is presented in a business style;
- there must be no jargon or profanity in the claim;
- the document is concise and clear.
Accordingly, it is necessary to state only facts and information that can influence the decision of the organization. There should not be any extra data.
Document Components
How to make a claim for a refund for the phone? To do this, you will have to understand that this document has a certain structure. Its observance greatly facilitates the task.
To date, a claim, like any other business document, consists of:
- "caps";
- names;
- the main part;
- conclusions.
Maintaining such a structure is easier than it seems. Below we will talk in more detail about each component of the claim. Only in this way will paper be 100% correct.
About the "hat"
A huge role is played by the design of the "cap". This is part of a business letter that has no significant relevance to the case. I have to write:
- name of organization (preferably with an address) to which the document is sent;
- F. I. O. company manager (optional);
- information about the applicant - surname, name, patronymic, city of residence;
- contact details for communication with a citizen - phone, address, e-mail.
In this sequence, this or that information is written. It is drawn in the upper right corner of the page. Each item is a new line.
How to make a claim for a refund? After the "cap", as already mentioned, it is necessary to indicate the name of the paper. Preferably with clarification. In the center of the page they write "Claim." And under this word - the reason for the citizen's appeal. In our case, this is the "Claim for a refund for the phone."
About the main part
The most important component is the main part of the document. How can the task be put into practice? How is the complaint written? To do this, in its main part will have to talk about:
- cost of goods;
- circumstances that preceded the purchase;
- reason for the return of money;
- the amount you want to return.
In this case, it is advisable to refer to the legislation when expressing dissatisfaction. In the presence of certain facts and evidence, it will be necessary to mention them.
How to write a claim for a refund for the phone after checking the quality of the device? It is necessary to conduct an examination (independent), and its results should be attached to the document.
The list of attached papers is drawn up as a separate item, following the main part. It must be numbered without fail.
Conclusion
Now it’s clear how to make a claim for a refund for the phone. After repair or purchase of goods - it is not so important. The main thing is that the principles of writing and writing paper remain the same.
The conclusion of the document is the date of its writing, as well as the signature of the applicant. Usually there is no problem with this component. Therefore, it is often not considered to be part of the claim at all.
Sample
How to make a claim for a refund for the phone? The sample proposed below is just a template for the main part of the appeal. Changing it, you can count on a refund in one case or another.
The claim looks something like this:
“I, (F.I.O., passport data), bought a mobile phone (product model) in the store (name of organization) on April 15, 2010, worth 6,000 rubles, which is confirmed by check. After checking the gadget’s performance, it turned out that the battery is almost empty. The seller explained that it is enough to charge the device at home, and everything will be fine. A 12-month warranty was issued on the phone, which is confirmed by the relevant document.
When I charged the phone (model) at home, I found that the battery still does not work - it charges 1/3 for any duration of charging. I conducted an independent examination, according to the results of which it turned out that the smartphone’s battery was initially faulty.
I ask you to return me money in the amount of 6,000 rubles paid for the phone (device model), as well as 3,000 rubles for conducting an independent examination. Evidence of the procedure and its value are attached. "
Now it’s clear how to write a claim for a refund for the phone. If the phone did not fit, then it is unlikely to return it to the store. Especially when it comes to the long use of the gadget (more than 14 days). In fact, everything is easier than it sounds!
Summary
How to make a claim for a refund? Now the answer to this question will not be long in coming! The procedure is not difficult, any citizen can handle it.
They must respond to the letter within 10 days of the receipt of the complaint. Otherwise, a citizen has the right to protect his interests and rights in court or Rospotrebnadzor.
By following all the directions listed, you can make any claim. For this paper, the general design rules are relevant.