Tour operator "Troika" is actively developing local and international tourist destinations. The company’s arsenal includes trips to dozens of countries. The travel agency is focused on mass tourism. Therefore, it offers the most popular states among Russians. We are talking about the resorts of Turkey, Greece, Vietnam, Thailand and Spain.
The portfolio of the Troika tour operator has a large selection of offers for corporate clients. Plus there are individual trips. The official foundation date of the company is 2002. At the moment, the company has an automatic system for searching, booking and paying for tickets. Its branches operate in all large settlements of Russia.
The main partner of the troika tour operator is the international company Tez Tour. The head office of the company is located in Moscow. It is located at: Sivashskaya street, building 4, building 2.
Last-minute tours departing from Moscow
The range of tickets, the departure date of which is planned for the near future, is regularly updated. At the disposal of tourists there are a lot of popular destinations at the lowest prices:
- Albena ("Wanted Elitsa").
- Antalya ("Titanic Beach Lara 5 *").
- Batumi ("Batus Turklass").
- Batumi ("Admiral Hotel 4 *").
- Batumi (Green Villa).
- Paris (Castiglion 4 *).
- Limassol (Ajax 4 *).
- Phuket (Amora Beach 4 *).
The minimum cost of the above vouchers is 39,000 rubles for two. This price includes accommodation at the specified hotel for five nights, hearty breakfasts, air tickets in both directions.
Additional services
In addition to selling permits, the Troika tour operator provides assistance and assistance in obtaining visa documents for crossing the national borders of the countries of the European Union, Cuba, Andorra and other countries.
Positive experience
Behind the company more than fifteen years of serving Russian travelers. During this time, the company secured the support and trust of its customers. She is constantly receiving letters of appreciation and comments. Customers are satisfied with the quality of service and the smooth work of all employees.
The tour operator Troika Tour is famous for its honest and open approach to doing business. Therefore, when buying vouchers from travelers there are no questions left without comprehensive answers. No unpleasant surprises, additional conditions and requirements. Everything is simple, clear and clear. Clients choose the hotel they are interested in and approve the departure date, make payment and receive a full package of documents.
Quality mark
On the eve of departure, tourists have on hand medical insurance policies, airline tickets, confirmation of payment and booking rooms in selected hotels. All this is the merit of the managers of the Troika Travel tour operator. The host company in Turkey and in the popular European resorts is Tez Tour. This fact serves as an additional confirmation of the reliability of the company.
Trust but check
Vacationers praised the quality of their medical services as part of an insurance policy. Ambulances arrive promptly. All manipulations in the clinic are performed at the expense of the insurance company. Experienced tourists claim that the Troika Holding tour operator is reselling vouchers for the Tez Tour system. At the same time, trips are two percent cheaper than from authorized dealers.
For European destinations, another partner is responsible. Intourist company meets Russian travelers in France, Italy, Germany, Austria and Portugal. It also serves exotic countries in South America and Southeast Asia.
Sami with a mustache
Users who are accustomed to personally select hotels and plan their trip without visiting the offices of travel agencies give high marks to the Troika information base. The abundance of filters significantly reduces the search time. All suggestions accompany detailed comments. The reviews about the troika “Troika” praise the laconic website design and intuitive simple navigation.
Customer service is available around the clock. Employees professionally solve even the most complex problems and find a way out of controversial and complicated situations. They can also get detailed advice on last-minute and regular tours.
Russian market leader
Among the strengths of cooperation with the tour operator Troika Holding, the reviews mention the following points:
- wide selection of excursion programs;
- minimum prices for permits;
- solid discounts for regular customers;
- great service;
- operational preparation of documents;
- assistance in obtaining visa permits;
- reliability;
- execution of obligations;
- lack of hidden conditions and surcharges;
- partnership with the largest players "Tez Tour" and "Intourist".
Negative experience
For fifteen years of work in the domestic market, the company has served hundreds of thousands of travelers. Not all of them are completely happy with their trips. Many have complaints about the organization of travel, staff qualifications, the implementation of excursion support. As well as assisting directly at the hotel.
Since the tour operator Troika Treval cooperates with charter carriers, travel agency customers are constantly faced with canceling and reschedule flights. It annoys many. Tourists who do not live in the city of departure are forced to look for hotels and incur unforeseen expenses.
Complaints about spoiled vacations are mainly received from those tourists who purchased tickets not from the official representative office or website, but from partners. Many complaints come from the Russians, the duration of their trips has been reduced unilaterally.
The operator does not consider it necessary to return money for booked excursions that did not take place due to his fault. After paying a ticket, managers prefer not to answer uncomfortable questions. This is where their personal interest ends. Travelers are faced with rudeness of managers and consultants of the representative office of the troika "Troika" in Kazan.
Remarks
Some partners of the enterprise are also not happy with everything. They are forced to bear responsibility to tourists, whose vacation fell through the fault of the Troika visa department. Representatives in the regions face lawsuits filed by their former clients. For this reason, some managers refuse to work with the operator and sell his tours.
Money down the drain
According to travelers, not all services are worth the means that the company asks for them. We are talking about the transfer, which the tour operator offers its customers in Moscow. According to the description of this option, travelers should be met by an experienced driver on the platform of the specified station and deliver customers to the airport.
In fact, the driver may forget about the call or just be late. Tourists have to independently look for a free taxi car at a train station in an unfamiliar city. However, after clarifying all the circumstances of what happened, the company returns money for a service that was not provided, but is in no hurry to apologize. According to Troika’s clients, managers hire ordinary private traders.
The result - the lack of a car at the appointed time. In addition, drivers do not consider it their duty to meet passengers on the platform to guide them to the car. Clients themselves have to call and specify the location of a taxi. Such a service is not worth the money that the Troika operator asks for it. Meeting on the platform of the Kazan station and the subsequent trip to the international airport costs 1,500 rubles. Private traders waiting for their customers in the square ask for much less.
Migratory life
Most of all, those who purchase short-term tickets suffer from the irresponsibility of the tour operator. Losing one day at the airport is tolerable if you plan to relax for fourteen days. But what to do for those who fly away for only four days?
As a result, the tour is reduced to three days. The fourth day passengers spend in the airport terminal or in the cabin of a faulty aircraft. Technical problems are common when it comes to charter flights.