How to return money for low-quality goods? This question really can be called both important and relevant. The bottom line is that we are all consumers, we constantly acquire a lot of goods and services - without this in any way. Agree, you have often happened to buy something that quickly breaks down in the future or simply does not correspond to the quality that it should correspond to. Someone in such situations just sighs heavily, takes away bought to hell and forgets about him, but there are people who are ready to the last to assert their rights. Yes, you need to do this, but competently, and not haphazardly.
How to return money for low-quality goods? It is necessary to refer to the legislation in the field of consumer protection. Its norms are very developed, and the corresponding federal law is one of the most effective in the whole country. Thanks to him, many residents of Russia were able not only to regain everything that is due to them, but also to receive decent additional money.
Consumer Rights: Money Back
We immediately draw attention to the fact that the subjects of law are clearly defined in the law on RFP: the seller is an individual entrepreneur or organization, and the buyer is any individual who purchases goods or services for use that has no connection with entrepreneurial activity. This must be taken into account, since you cannot be guided by the instructions set forth in this article, for example, in order to return goods purchased from a simple individual.
How to return money for low-quality goods? What kind of product can be called substandard? You should start with this. It should correspond to the quality that is mentioned in the contract, or to what is usually assumed for goods of this kind. Are there any return dates? First of all, we draw attention to the fact that almost any product can be returned within two weeks after purchase, even if its quality is quite normal. The thing is that he simply did not fit or did not like it.
Two terms are important : warranty and, of course, service life. Both that, and another are appointed by the seller. If the warranty period is not announced, then it is considered equal to two years; if the service period is not announced, then it is considered equal to ten years. The refund period for low-quality goods, as a rule, is equal to the warranty. Please note that in many cases this period does not begin on the day of purchase, but later. For example, for seasonal things, it starts at the time of the onset of the corresponding season.
How to return money for low-quality goods? Initially, you should write a claim and take it to the seller. It is best to compile it in duplicate. The second one, bearing the seller’s seal attesting to its certification, will remain with you. If it is not possible to transfer the claim personally, use a registered letter with a list.
If your absolutely legal requirements are not satisfied within a certain period (10 days), then you can contact the court. Which one? At your place of residence.
You will not only be sued for the amount paid earlier, but also forfeit, and a special fine, and
compensation for non-pecuniary damage, and compensation for the services of a representative if you hired him to resolve the dispute.