The state portal can significantly save time and money that you need to spend on obtaining important services. Using the service is safe: authorization is carried out using a login and password. But clients are not always able to save and remember data for entering the system. To access the "Personal Account", the user must know how to reset the password on the "State Services" if he forgot this important information.
How is logging in?
The primary identification on "State services" is the introduction of a username and password. The first is the mobile phone number that was used during registration. It must be active and belong to the account owner, because in case of data loss it will be needed for recovery.
The client invented the password on his own. It could be selected from the options proposed by the system or enter your own combination of characters, taking into account the mandatory requirements.
Features of compiling a password on "State services"
A feature of the password is the presence of the following security elements simultaneously:
- Latin letters.
- number of characters - 8 or more.
- uppercase and lowercase letters.
- digits.
- characters (for example, "/").
Only if all the requirements are met, the system accepts the option declared by the client. If at least one of the conditions is not fulfilled, it is impossible to save such a password for use on the State Services. To save the cipher, you need to dial 2 times. Only after this, the client can use the login.
The password is forbidden to use for several accounts at the same time. If, when trying to enter, the user selects a combination that has already been registered in the system earlier, an error message will appear and the requirement to come up with a new option.
How to recover a password on "State services", if forgot: all methods
The client is not always able to save login information. If the information is lost, then do not worry. There are several options to remedy the situation.
How to recover the password on "State services", if you forgot:
- when logging in online.
- in one of the Portal Service Centers.
Information recovery at the entrance to the "State Services" website
The easiest and most reliable way to get a new password is to log in to the system online. To do this, you need a mobile phone, which was used for registration.
On "State services", you can restore the password by number if the client uses this phone. If the SIM card is lost or blocked? This option for information recovery is not suitable.
How to recover the password on "State services", if forgot? When entering the system, this can be done in the following way:
- Under the "Login" button on the login page, find the tab "I do not know the password" and click on it.
- Choose a recovery method: mobile phone or mail, as well as enter one of the documents. It does not matter which option the user prefers - in any case, you will need to enter the code from SMS.
- Dial the number of one of the documents. Either a series and passport number is required, or SNILS. After entering, click "Continue."
- Choose where to send the password recovery code - to mail or mobile phone.
- Enter the received data.
- Come up with a new password.
- Enter data, repeat and save information.
If you choose to send a password by e-mail, it will be sent to it within 24 hours. If the client did not see a new message, you should check the "Spam" folder - in some cases mailing from the site can be regarded by the postal service as an advertising one.
Recovery code expiration date
Using a mobile phone or e-mail address is the fastest way to restore your personal password on "State services". He does not require clients to visit the Service Center if there are no problems with the operation.
Using the activation code, remember that its validity is limited. For sending via SMS, it is 300 seconds. The password sent to the mail is valid for 15 minutes.
If the user does not enter information in the designated field on the site within the specified time, you will have to request the code again and repeat the operation.
If an error occurs, you must contact the Customer Service Center of the State Services site. These are the MFC, the city administration, the department of social protection of the population, the territorial department of the registry office and other state bodies. A complete list with addresses and mode of operation is in the "Help" section on the site.
Why does not SMS come for recovery?
Knowing how to recover the account password on the State Services, not all customers can update the information themselves. The main problem is the delay or lack of code that should come via SMS from the site.
If the message does not arrive within 5 minutes after sending the code, you should check the Spam folder in the notifications. Sometimes it gets there. If there is no information, you need to send the code again.
In the event that re-sending did not bring any result, you need to check the phone's memory in the "Messages" section. Lack of free space is the reason why the client does not receive a code with password recovery from the portal.
After clearing the memory, it is recommended to wait 1-2 minutes, since the data on the new message may be updated within the specified time. If the password has expired, you must resend the request.
Sometimes the reason is not in the phone’s memory, but in the wrong login number. In this case, you should return to the form to fill out on the website of the State Service and enter the information again.
If there is no number attached to the account, you can restore the password on the "State Services" in the MFC or other Service Center.
Obtaining a new password in the Service Centers of the State Services site
If you cannot recover the information online, you must personally contact one of the Gosuslug Centers. These are government bodies that are authorized to provide citizens with counseling services on the portal and accepting applications for the use of the site, including identification, confirmation of the account and password change.
When visiting a service center, the client must bring a passport and SNILS with him. Most government organizations use an electronic queue. For service, you should take a coupon and wait until they call a specialist in a free window.
How to recover the password on "State services" in the Service Center:
- approach the employee by providing a passport and SNILS.
- inform about the desire to restore the password on the site.
- sign the application for information recovery.
The employee will provide the customer with information about the new generated password and offer to change the phone numbers (if necessary). Information will be updated on the portal within 24 hours.
How to find the Service Center of the State Services portal?
Before contacting one of the offices, you need to choose an organization. The easiest way to find the right department is to go to the map on the State Services website. There you can find all the representative offices of the service. At the bottom there is a tab "Service Centers", when clicked, the user will be taken to a map of his region.
If the client is currently residing in another city, you need to change the data in the search. By default, offices will be offered in the region specified by the client in the questionnaire.
The site has addresses and the mode of operation of the Centers, so a person can choose the most convenient option for visiting. In some of them you can make an appointment online, for example, in multifunctional centers.