Transfer Kiwitaxi is a modern service of ordering individual vehicles with a professional driver. It is used by travelers as an alternative to ordering a taxi from the airport. In the article, we will consider reviews about Kiwitaxi from customers. We also learn what the Kiwitaxi reservation system is, the booking procedure, the pros and cons of the service.
Car transfers Kiwitaxi
This is an online booking system for transfers in many countries of the world, partners of which are more than five hundred seventy-five professional transport companies specializing in the transportation of passengers.
An agreement has been signed with each partner on what the service should be, and uniform service standards have been established so that tourists around the world receive stable high-quality service. After ordering, the Kiwitaxi service immediately finds the driver and fully oversees the journey to the destination. After booking, the client receives a voucher and a reminder of the trip. After it, the service monitors the provision of the service according to company standards and collects reviews of tourists about Kiwitaxi. The service has Russian-language customer support, which is connected 24/7.
Booking procedure for the client
In order to order an individual transfer, the client must visit the company's website.
The site works both on a computer and in a mobile browser.
On the site you can choose and book a transfer from the airport, train station or hotel on many tourist routes. All that is needed is to choose a route, from where to pick up and where to bring, then find a car that is suitable for the class and number of seats for passengers, and then fill out a simple booking form, indicating your contact details and the time when the driver should arrive. If you need to pick up from the airport or from the station, then indicate the flight and time of arrival.
Important: at the moment there is no official Kiwitaxi application for phones, do not download extraneous resources, check the information on the official website.
Payment order
After booking an individual transfer on the site, you must pay for the order. There are three payment options, depending on the country of transfer:
- First, the customer can pay with a bank card on the site immediately after booking.
- The second option is that the client defers payment until the trip is made, that is, he pays directly to the driver in cash in the currency indicated in the voucher that he receives after booking on the site. It can be rubles, dollars, euros or another currency. When ordering, you must attach your bank card to confirm the seriousness of the intention to make a trip.
- The third option is an advance payment on the site, the rest of the payment is paid in cash to the driver.
The procedure for the provision of services
So, the reservation is completed, payment is made, the order vouchers are on hand. Upon arrival or arrival at the destination in the waiting area, a driver with a nameplate will be waiting for you, he will lead you to the car and, perhaps, will help to bring your luggage. The driver speaks English or Russian, in any case, you can not be afraid of problems with the language barrier, he knows where you should be taken, and he does not need to explain anything. If you book a transfer to the hotel or apartment, the driver will be waiting for you in the lobby at the hotel reception or at the entrance to the entrance.
If you have questions or problems, you can always contact support: call the numbers indicated in the voucher, or write to it.
Service Benefits
- The car expects you at the appointed time, and the driver meets you as closely as the airport / station rules allow, in addition, he already knows the flight number and expects you with a nameplate - you will not have to look for each other.
- If you travel with children who need a child seat, just indicate this when ordering, the driver will equip the car with the necessary number of child seats.
- Transport sports equipment - indicate this when booking. The order will be confirmed if there is a driver in the region with a suitable vehicle.
- You know in advance what class of car you will drive. You will be sure that there is enough space for all passengers and baggage.
- If you are not in the mood or you don’t know the language the driver is speaking, then there will be no difficulties. All information is indicated in the order, the driver already knows where to go, the price is also known in advance (with a full prepayment on the website, you should not pay the driver at all).
- If you like to talk and there is no language barrier with a driver, he will be happy to give you a mini-tour, telling you about local attractions during your trip.
- The price will always remain unchanged, which cannot be said about public transport or local taxis.
Individual transfer differences
Compared to a taxi that can be ordered onsite:
- At least ten minutes faster, the driver is already waiting for you at the appointed time.
- Without a language barrier - the driver speaks Russian or at least English.
- The price is known in advance, and it will not change.
- You can pay for the trip on the site and do not worry about currency exchange and finding change.
Compared to a taxi that can be ordered through the app:
- You can order a car with child seats, any class for the right number of seats.
- You do not have to search the Internet upon arrival at the destination country.
- All drivers are licensed and professional.
Compared to public transport or group transfer:
- Faster one and a half to two times, you do not have to wait for the arrival of the car, the driver will take you immediately to your destination.
- You can leave at any time, even at night.
- The comfort of a trip with an individual transfer is much higher.
Cons of individual transfer
- It is necessary to book in advance, knowing the specific date and time of arrival, as well as the destination, is not suitable for spontaneous trips.
- On average, a transfer service is 10-20% more expensive than taxi fares. In addition, the city has a uniform price, that is, if the hotel is located near the airport, then you will pay the same as if the hotel was at the far end of the city.
- If you travel alone or together, the transfer service can turn out to be five times more expensive than public transport, because in some cities with a developed transport system you can get from the airport to the right place without transfers.
Kiwitaxi for agencies
Kiwitaxi has an affiliate program for travel agencies. A travel agent, registering in a personal account for agencies on the company's website, can offer its customers an individual transfer instead of a group transfer, which is usually included in any package tour.
Kiwitaxi provides training for agencies, which tells how to sell an individual transfer, and also provides support at all stages of work. For the agent there is access to a convenient personal account where you can make orders for your tourists, the reservation system is no more complicated than booking a transfer yourself.
The agent reserves the client, pays for the order and issues him a voucher. The travel agency receives a commission from each order, an average of four hundred and fifty rubles. Analyzing reviews of Kiwitaxi from agencies, we can conclude that the service is very convenient, and there are no problems using it.
Reviews
Analyzing reviews of Kiwitaxi on different sources, we can conclude that the service works without complaints. You can safely use it yourself and recommend it to your friends and acquaintances. Let's look at some examples of Kiwitaxi reviews. On the service site itself, three of them are displayed, all of them are extremely positive. There are also links to other sources where customer feedback is collected.
There are 637 reviews on Google, 86% for five stars, 12% for four, 1% for three and one star. On third-party sources, 95% of customers recommend this service to other tourists. The rating, based on reviews of Kiwitaxi, is 4.8 out of 5.
The situation is worse on domestic resources. Here, the average rating, according to reviews of Kiwitaxi, is much lower: of these, only slightly more than half - 55% - are positive. Twenty-six reviews - for one star. Commentators complain of poor service, impolite drivers, an incompetent customer service and customer cheating. Rating - 3.1 out of 5.
The scores differ on different sources, the average score is 3.2 out of 5. The claims of commentators are about the same as on the previous site.
If we take the opinions of customers around the country as a whole, then there are more positive reviews with the willingness to recommend the service. There are also negative points, but feedback from the support service is carried out with each of them. Unfortunately, there are no statistics and average ratings.
Thus, most reviews of Kiwitaxi are positive. The company has been operating since 2012 and has managed to establish itself as a reliable and convenient service for ordering an individual transfer.